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Amazon approved a refund for an FBM order, without any interaction with me (the Seller). The tracking clearly shows the item was delivered to the address on the label I purchased thru Amazon. I filed a SAFE-T claim, which was IMMEDIATELY rejected/denied. This means AI auto denied my claim - for no reason. When I contacted Amazon Seller support, they recommended I "appeal" the decision - and provide "additional information" to support my appeal.

This is INSANE.

1. How did this refund get auto approved for the customer, when the order clearly was in fact, delivered?

2. Why would I not be involved in the refund approval process?

3. Why does Amazon's SAFE-T system auto decline all submissions?

4. Why did the Amazon Seller support rep suggest I appeal a "decision" that obviously wasn't made by a human?

5. Why would Amazon Seller support ask I provide "additional evidence" when I provided clear evidence upfront?

How do I get my money back - which Amazon just decided to give away without any due process?

Tom

We had a lady cancel her order (per her request) before we shipped her order. So she leaves this 1 star review of our Amazon store SwissLuxury "please cancel order. thought they were larger" By Terry M. on January 7, 2025. If anything this would be a product review not our store review but of course she never even received a product or anything else from us. Per Amazon policy thought this review should be removed?? Of course we opened a case and that was a complete waste of time.............since we don't solicit reviews the only ones we get are from unhappy folks (Our other recent 1 star was by a customer that had their shipment lost by the PO of course we refunded it but he was still upset and left us negative) Anyway, now our performance ratio is bad enough that Amazon has kicked us off featured listings. After 15 years of selling on this platform this is how they want to treat us???

What barcode should I put on my PL product regular UPC or 2D or Transparent or Amything else thats better? And will one be fine for fba or would i need multiple ?

As a new seller, I have been trying to find suppliers in the U.S. to avoid tariffs, but they are either difficult to interact with for small businesses or very expensive for any projects. What are some alternatives? Is paying a 10% tariff on goods from China a good idea for a new seller? Are there any affordable suppliers who are not affected by tariffs that I can contact? Thank you for your help.

Hello fellow sellers,

I am in the process of designing the packaging for one of my products, and I want to ensure that my design complies with Amazon’s packaging policies. Specifically, I would like to include a simple appreciation message on the box that says:

“Thank you for supporting Mexican craftsmanship!”

This message does not request reviews, feedback, or any other form of customer action—it is simply a statement of gratitude. However, before finalizing my packaging design, I want to confirm whether Amazon allows such messages on product packaging.

Has anyone had experience with this? Are there any official guidelines regarding thank-you messages that do not solicit reviews or offer incentives?

I appreciate any insights or official references you can share.

Thank you!

HELLO

MY ACCOUNT IS DE ACTIVATED AND AMZON IS ASKING ME THAT YOUR ACCOUNT IS LINK WITH OTHER ACCOUNT 7STARSPORTS BUT I AM NOT AT TALL BELONGING TO THIS ACCOUNT

I AM ONLY BELONGING TO MY ACCOUNT BUT I HAVE DONE APPEAL MOTHER THAN 6 TIME BUT AMAZON ALWAYS ASKING ME THAT YOUR DATA IS INSUFFINENT SO KINDLY HELP ME

I experience horrible delays in my product shipment from AWD to FBA since I chosen automatic replacement that claims I will never run about of stock it seems like I may very soon. Also my customers see delivery estimate of 3 weeks, no FBA, because I am selling items that not yet been delivered to FBA. Is there a way to expedite current shipment in progress and manually send more since it takes so long I almost sold out all item in progress and they do not add more shipments. How does it even calculated? I am worried since this is the first launch people will just cancel orders. I spent a lot on adds to get sales, but platform is not capable to keep up. All of those orders are of course still pending so not clear if they will end up canceled.

Is there anyone who can help me?

Thanks

Hello everyone,

I’m hoping someone can point me in the right direction. My Amazon Seller account was deactivated over a year ago(customer support couldn't even explain reason why it was deactivated) after I submitted all my supplier documents - Amazon still claimed there was “not enough information.” Despite multiple attempts, they refuse to reactivate my account, and now Support is ignoring my messages.

Here’s my situation in a nutshell:

• No Money Received - I sold products in early 2024 but never actually received any funds. My balance was wiped to zero with random charges after the account was deactivated.
• Stranded Inventory - Somehow a few units still remain in FBA, but because my account is deactivated, I can’t create removal orders to get rid of them.
• Ongoing Charges - Even though I’m not selling, Amazon keeps charging my credit card with unexplained fees which are marked as "Other" in transactions.
• Efforts to Resolve - I’ve contacted Seller Support many times. Every request to reactivate (so I can remove inventory and close the account) has been ignored or denied.

At this point, I don't have any active listings and I just want to stop the random charges and close out my account entirely.

I’ve read posts from other sellers with the same problem—stranded inventory, random charges, and no cooperation from Amazon. If anyone has successfully navigated this, how did you do it?

I’m also thinking about filing complaints with my State Attorney General, FTC, and BBB because this seems like a consumer protection issue. Has anyone gone that route?

Amazon is by far the worst place to do business in my experience, with non-existent customer support and complete indifference to sellers.

Thank you in advance for any advice or tips you can offer!

discussion.i downgraded to personal seller after Xmas to see how the process went for a couple weeks, then decided to go back to seller but can't due to a pending verification that no one in support can address and all they do and pass me links or say wrong department. Literally zero help. Going on a month now and at least 10 case submitted on this and every person does not help. Should I just deactivate my account and make a new one since Amazon has zero help or training for their support workers. All they do is say sorry we can't not help you, try another department 🫠 they need to take notes from Walmart support