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Welcome to Seller Forums

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Hi Sellers,

Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.

What is Transparency?

The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:

  • Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
  • Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
  • Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.

For more information, please go to the Transparency program page.

If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.

Thank you for joining our Ask Amazon!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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I tried to appeal multiple times and requested additional information to understand what exactly cannot be verified and how to fix it, uploaded different documents, but always get this standard rejection response with no specific information.

I have an LLC setup and pending trademark application in LLC name, which is also there in amazon seller account.

Support keeps saying me that they transferred the case to "internal team" and then I get the same rejection letter.

In case if anyone from amazon is reading this there is my case id 16638394951.

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Vine Is Professional Negative Evaluator
by Seller_Ed47xac6IeP2W
Amazon replied

When encountering professional negative reviews, they always raise non-existent issues or magnify detailed comments without considering product quality, such as material, workmanship, and packaging. Moreover, all wooden products are given medium to poor reviews, and it is rare for ordinary consumers to go through lengthy and lengthy comments like this. Moreover, the entire product link died because of this negative review.

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Hello Amazon Sellers,

I’ve encountered a situation where a customer has left a series of 1-star reviews for my product and multiple competitors, alleging the presence of synthetic PDE5 inhibitors, which is untrue. These reviews appear to be part of a targeted pattern against similar products.

I’ve already opened a case with Amazon Seller Support (Case ID: 10535034902 & 10534458072), but would appreciate advice from others who have faced similar issues. Is there a way to escalate this to higher authorities to review the cases more thoroughly?

Thanks for your help!

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涉嫌侵犯知识产品-商标滥用
by Seller_nzRgtVp9m13Sg
Amazon replied

我公司的传统业务就是经营来自英国Harris Tweed的面料,这个品牌官方有明确的使用规则,即一个产品外表面超过50%使用了Harris Tweed的面料,那么商品就可以描述其为“Harris Tweed X”的商品。在11月14日左右,我被亚马逊机扫,说我涉嫌侵犯知识产品-商标滥用,让我删除Harris Tweed的词。但是我是有权利使用这个品牌词的。

我开了case进行申诉,提交了Harris Tweed的官方品牌规则文件,递交了我们与Harris Tweed生产工厂的合作授权协议及往来单据,发票,采购合同等,一共8份文件,很搞笑的事情是,在我申诉的过程中,有一部分asin被恢复了销售,有一部分仍然让我删词,要么让我交授权书。 问这是为什么,告诉说是不同的人可能审核的就不同。我就挺无语的,你们内部公司都没有达成一致意见,就单纯的凭个人喜好判断,对于我提交的资料视而不见,连看都不看。现在真的是申诉无门,只能删词。

不知道有没有类似的朋友能够给点意见,给jeff写了信,自动回复过来的内容上说如果想要申诉就去绩效页面,但是我的绩效页面只是编辑,而没有申诉按钮

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Business price discounts should only be available to commercial business addresses as defined by UPS/FedEx. I can see if you only ship small & light items that it wouldn't matter. But why give a discount on larger, heavier items that have to ship UPS/FedEx or LTL when you get nailed with residential fees, beyond fees & everything else? There can be a $12-$20 difference per box just to ship to a house.

I get it people work from home.....

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A customer left negative feedback for a damaged package without notifying us of the problem. This should be covered by our purchasing the shipping label from Amazon. We requested removal but were denied. How can we fix this? Looking for any help available.

Thanks

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Hello,

I am reaching out to seek assistance with an ongoing issue regarding the compliance review for ASIN B0DJG4C5B3. We submitted all required documentation, including the Children’s Product Certificate (CPC) and ASTM test reports, over two weeks ago. However, the status remains “Under Review,” and no updates have been provided.

Despite following all instructions and submitting the necessary documents, we are still receiving automated emails stating that the listing will be removed if the required documentation is not submitted. This seems to indicate that the compliance team has not yet assigned someone to review the case.

This delay is causing significant disruptions to our business, as we are unable to proceed with the listing while it is under review. We kindly request guidance or escalation to ensure that this case is assigned and reviewed as soon as possible.

If anyone from the Seller Performance or Compliance Team sees this, I would greatly appreciate your help in resolving this issue.Thank you in advance for your support.

Case ID: 16696776081

Thanks

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Some amazon ad support agents are not professional
by Seller_sfYZOxS9lCnQ1
in group
Amazon replied

Some amazon ad support agents response was very subjective, arbitrary, and assertive, completely ignoring her own mistakes, which resulted in my problem not being resolved in a timely manner.

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CHARGE METHOD
by Seller_0fcocBVCslxs1
Amazon replied

DOES AMAZONE KNOW THAT :' CHARGE METHOD' CAN BLOCK A SELLER ABILITY TO SHIP ORDERS? I HAVE COUPLE ORDERS TO SHIP AND AS OF RIGHT NOW . I AM STUCK DUE TO MY ACCOUNT IS UNDER THIS" CHARGE METHOD" RESTRICTIONS. THEY WERE TRYING TO TAKE $450.00 FROM MY CHECKING ACCOUNT AND MY BANK DECLINED THE TRANSACTION AND SINCE THEN , I AM UNABLE TO ACCESS MY SELLER ACCOUNT . CAN SOMEONE EXPLAIN WHAT IS GOING ON?

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Amazon Delisted our ASIN doing 6 figures a month and we must request approval to sell. We are the manufacturer and brand owner! When I try to request it says "Not accepting applications to sell". Losing 10k a day and Im not sure what to do. They are not responding to case 16688359621. called at least 6 times in two days. Nobody knows whats going on or how to fix it. Any advice?

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