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Hi everyone,

I recently discovered that some of the boxes from my Amazon FBA shipment have been lost at the warehouse. I created a support case [Case ID: 16928535951] and submitted all the required documents, including invoices, to process my reimbursement claim. However, despite following up multiple times, I haven’t received any response from the support team.

This lack of communication has left me frustrated, as I’m unable to understand why the issue remains unresolved or what steps I should take next.

Has anyone else experienced a similar situation? What additional steps would you recommend to get faster and more effective support from Amazon? Any advice would be greatly appreciated.

Thank you in advance for your help!

I am sure that my account was disabled by mistake, but even though I explained it to Amazon many times, they do not want to understand. I got help from the software while listing the product and there was a software error, the name of another brand was mentioned in the search term and my lists were removed. My account is disabled. I cannot access the list. Adding the list again is not allowed and I cannot fix it. I do not know what to do.asin::B0DPMWRGSN

Im trying to get a call back from seller-support but for some reason my issue is not listed is not showing, therefore I cant select the call back feature. I have been trying to reactivate my account for almost a year possibly more! i keep getting the message about ID verification via video call which i have already done and when i try do it again it just says i have completed it and will take 72 hours this has now been almost a week! i have sent multiple requests to support and nothing has been solved or even replied to! Could someone please help me

Hello,

Nowadays I fight with counterfeit seller on my listings. Amazon has just one tool that is "report violation tool"

I think that "report violation tool" just helping to counterfeit seller, just gives them more time to sell their fake products. And then they left from listings.

I have trade mark from USPTO, I have brand registry what Amazon advice, what is result ? I feel just stupit. Any counterfeit seller can list any "fake product" under my listing.

If Amazon will not protect us who will do this?

hi everyone. Im going to sue amazon in small claim court United Kingdom. If anyone here needs help related to sue amazon if they holds your money contact me i will help you to get your funds from amazon in small claim court. I already did multiple times on amazon and Alibaba and won every time. Will update you soon about my 7000+funds that hod by amazon. Thanks

its unacceptable after find stock they make removal orders and any wrong ASIN sent by mistake support team not helping just giving us punishment not helping long its realy frustrating and must make system fast and easy

The following review is from a buyer who did not make a genuine purchase, she does not have the “Verified Purchase” logo, so the review is not genuine.

Review Date: January 8, 2025

Review Author: Taelyr Sliger

Review the title: it’s cheap

Excerpt from Review: Caused warping and the aux part is broke

I don't think it's right that buyers who didn't make a verified purchase should be able to post product reviews, and post bad reviews at that, which can cause sellers to attack each other, and buyers to abuse their rights. Please help to remove this non-compliant review.

case ID: 16992883291

@Seller_PIHyltK09pbl3@Seller_GEZPMc4CeQfh6 @Seller_CnfW62x6yxvJw@Seller_guPeMXBrBxqyU @Seller_pAPBCLhysbW5T@Seller_4GjtS9k0cnHHv

I would like to request the escalation of my case regarding the Voice of Customer (VOC). The Case ID for reference is 16834998391.

Upon reviewing the data, I noticed a discrepancy between the short-term return rate shown on VOC and the rates reported in my Amazon reports. Amazon’s VOC is showing a short-term return rate of 6.93%, while my own calculations from Amazon reports indicate a return rate of 5.67% over the last 3 months.

I am concerned that this discrepancy might lead to receiving a Return Badge on my listing detail page, and I would like to understand why this inconsistency is occurring.

Could you please investigate this matter and let me know the reason for the delay in resolving the case?

Thank you for your attention to this matter. I look forward to your prompt response.

@Seller_hme3Wbydd1ihr

@Seller_l3eCP9f1PtJXC

@Seller_j9Bd91CW3ZVpr

@Seller_RSwABJNHpHnEZ

I have been dealing with the following counterfeit sales. They counterfeit my brand product just over night without any permission. Here is the counterfeit seller with multiple accounts:

ACCOUNT 1: https://www.amazon.com/sp?ie=UTF8&seller=A3FLPUDTZ18WLV&asin=B0DFPT566P&ref_=dp_merchant_link

COUNTERFEIT LISTINGS: B0DFPT566P, B0DFPT2NKP, B0DFP6NDY8

ACCOUNT 2: https://www.amazon.com/sp?ie=UTF8&seller=A1X5MVV1EVB69A&asin=B0DFPT566P&ref_=dp_merchant_link

COUNTERFEIT LISTINGS: B0DFPT2NKP, B0DFPT566P

Both accounts either have bad reviews or newly joined. Can you please help me?

@Seller_8hQgfj6OVZYse