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Hi everyone,

I’m reaching out to the community for advice regarding an issue we’re facing with one of our products on Amazon.

Our product was blocked due to a restricted product policy violation approximately 2 years ago.

Seller support is stating the ASIN was removed due to a trademark infringement on the product detail page. We’ve already submitted a full feed file update but the ASIN is still inactive, even after over 24 hours of successful feed file update with conflicting keyword/image removed from content.

Has anyone dealt with a similar issue? What steps should we take to ensure this ASIN is reinstated? Any insights or suggestions on how to navigate this situation effectively with Amazon support would be much appreciated!

Thanks in advance for your help!

I have a new listing that we are excited about, and it doesn't come up when you search for the product type. I can find it if I really zero in on our exact item description. Also, I have sponsored the product, and it still doesn't show up when searching for the product type . . . and, it definitely isn't showing as a sponsored product. Any thoughts? Here is the product listing:

https://www.amazon.com/Pipp-Spalding-Wonderland-Collectible-Educational/dp/B0DGDRWB78/ref=sr_1_87?crid=14QFN4DZNVSSB&dib=eyJ2IjoiMSJ9.VQHME9sXPlWysq989lXKUsoTIueYoG9mxSpB-CU-EOHdBwYhS38Hy36teIjzmT6yITidQp7_eHP7i25Cv3Kf0w5o_rI_JvhxPjNS2pKTONmHlx-NLvH3Hd73ZD9D2vYzytRggGkagA_-v89nc9aYChsarBuUGykhPQyUDFaJnE4WzvFKVd2TADO4BNcnUKmd_JaD7sgUfNVa3OlIbofaREFhzYvXU8a70ExDMs_Puq7e-LBfn2fGGMZWYgJiMz1WU1dqs7q0Hz4wBwc4JYJNrsneKpUxVmiy_aUNiAQ37Lg.8qmtLDQWYsCYu4Jmva9eWBw_WalNFuh7mxd011QPth4&dib_tag=se&keywords=children%27s+gnome+blanket&qid=1731442452&sprefix=children%27s+gnome+blanket%2Caps%2C101&sr=8-87

I've applied for brand registry several times, with accurate information, and I keep getting the following error rejection - "This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

Everything on my USPTO application matches my Amazon Seller account exactly.

Why does this keep happening?

Hola, mi cuenta de vendedor está inactiva y no me es posible acceder al menú de Ayuda para gestionar mi caso.

Por favor, necesito que un asesor me atienda, ¿cómo me puedo contactar a alguno, o que me llamen directamente? o a qué correo debo escribir? o a cuál es la dirección de Amazon en Bogotá - Colombia para ir personalmente?

Gracias,

Estaré atenta

Ok, not sure what is going on, but Amazon is now stealing money. I guess you guys have all noticed that the last Sttlement Period is 3 times less than previous settlement period.

We have sold 150k of good for the 2 weeks period but settlement period 10/22/24-11/05/24 shows just 60k.

Just to be clear. We are selling 150k of goods each 2 weeks. Every time the payout was pretty much the same. Nothing has has changed. You would say that Deferred transactions were introduced. But this is different.

They show that we sold only 60k for the 2 weeks, when we make 10k of sales each day.

Or here is another example. The new Settlement Period is 11/05/24 till now. We have made $35k of sales for the last 3 days. but the Settlement Period "Product Charges" shows the amount 3 times less - just $11k.

WTH is going on?

I'm just trying to log into or create a new account with Amazon Vendor, because apparently, even though I'm the author of my book, I cannot make ads for my book unless I do this?

I've never struggled so much to get a company to take my money.

Dear Amazon Team,

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used and NovaNest Variety Store is my main account created in 2024 and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate that first then you can reinstate your main account, after that I came to falak accessories account and opened many cases with support and also provided electricity bill with all requirements but amazon is not reactivating my old account with saying no enough information to reactivate your account, kindly please check attached screen shots and provide me a proper solution.

[Moderator Edit: removed personal information]

About six months ago, we received 12% negative feedback due to customers not reading the product description. We added that information to images, bullet points, A+ content, and product descriptions.

Our NCX rate dropped from 12% to 2.7%. The image attached indicates our listing updates have been effective. It has been around 3% with "Good" CX Health for 4 weeks now. To our surprise, the listing just now received a "Frequently Returned Item" badge.

We contacted every NCX return and offered a full refund. Some responded positively, saying they've changed their minds and will continue to use the product.

Based on how much people like to return orders because it doesn't cost them, I don't think 2.7% is too high. Any advice helps, thank you in advance!

Hi

Re: ID 16592110251

I am a new seller and my applications for brand registry have been rejected numerous times. I keep getting the same reasons and I am at a loss because I can't see a flaw in my application, having done hours of research on multiple forums.

Can you please provide advice so I can at least understand the issue and then be able to fix it?

Here is the advice back to me with my position against each point:

Your Brand Registry appeal request has been rejected.

Why did this happen?

This decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

- My account is very healthy and my brand is the No1 New Seller in the category

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

- I have no relationship with any other accounts or brands and never have

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

- I have no relationship with any other selling accounts. My current account is active and healthy

d) inability to provide sufficient evidence of branding on products/packaging;

- I have provided a number of high res photos taken by me that clearly show the branded product and packaging, consistent with the trademark application (this is the only possible reason I can think of but I'm not sure what else I can do t provide better photo evidence)

e) you have a selling account that is de-activated, or

- My account is healthy and active

f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

- My US based lawyer is highly regarded and the application for my trademark has been accepted by the USPTO as per the documentation provided

Any advice or help would be greatly appreciated.

Re: ID 16592110251

New appeal/dispute submission for merchant [A2BEYZGZ8E01SE] in marketplace [ATVPDKIKX0DER]