I have appealed Amazon's warning regarding alleged inappropriate communication three times. Unfortunately, we have been unable to have the warning lifted. In each case, Amazon continues to request more details in the performance notice, specifically:
- Greater detail on the root causes for using inappropriate or unprofessional language in our communications with the Amazon community.
- Greater detail on the actions we have taken to resolve this issue.
- Greater detail on the steps we have implemented to prevent the usage of inappropriate or unprofessional language moving forward.
It feels as though the notices are being triggered by an automated bot rather than a human reviewer. We fully acknowledge that there were inappropriate messages and have taken all reasonable steps we can think of to address and correct the issue. We genuinely care about our business and reputation here on Amazon, and would greatly appreciate any insights or guidance from the community to help us move forward.