I need help from a mod or moderator for Policy Violation Warning inappropriate communications warning
I have appealed Amazon's warning regarding alleged inappropriate communication three times. Unfortunately, we have been unable to have the warning lifted. In each case, Amazon continues to request more details in the performance notice, specifically:
- Greater detail on the root causes for using inappropriate or unprofessional language in our communications with the Amazon community.
- Greater detail on the actions we have taken to resolve this issue.
- Greater detail on the steps we have implemented to prevent the usage of inappropriate or unprofessional language moving forward.
It feels as though the notices are being triggered by an automated bot rather than a human reviewer. We fully acknowledge that there were inappropriate messages and have taken all reasonable steps we can think of to address and correct the issue. We genuinely care about our business and reputation here on Amazon, and would greatly appreciate any insights or guidance from the community to help us move forward.
I need help from a mod or moderator for Policy Violation Warning inappropriate communications warning
I have appealed Amazon's warning regarding alleged inappropriate communication three times. Unfortunately, we have been unable to have the warning lifted. In each case, Amazon continues to request more details in the performance notice, specifically:
- Greater detail on the root causes for using inappropriate or unprofessional language in our communications with the Amazon community.
- Greater detail on the actions we have taken to resolve this issue.
- Greater detail on the steps we have implemented to prevent the usage of inappropriate or unprofessional language moving forward.
It feels as though the notices are being triggered by an automated bot rather than a human reviewer. We fully acknowledge that there were inappropriate messages and have taken all reasonable steps we can think of to address and correct the issue. We genuinely care about our business and reputation here on Amazon, and would greatly appreciate any insights or guidance from the community to help us move forward.
4 replies
Seller_rI7BZIczK8iAC
It is a warning. You know for what. It will stay 180 days on your account and then go away.
What does it bring you if this warning will be "lifted" before the 180 days? Just wait. You did violate one policy, Amazon warned you. Do you mean Amazon should take back the warning? things happened and can't be undone.
Seller_HspnljRmSUUjj
@Danny_AmazonWould you please help us about this? Thank you so much.
Roxy_Amazon
Hello @Seller_HspnljRmSUUjj,
Thank you for sharing your experience with the Amazon community. We understand the frustration you're facing with the repeated appeals and the continued requests for more detailed information. It's clear that you genuinely care about your business and reputation on Amazon.
Unfortunately, we cannot assist with that, as this is a highly personal matter. Only you can accurately describe the specific incidents, how you've corrected them, and the measures you're implementing to prevent future occurrences of unprofessional communication.
However, here are some general suggestions that might help you craft a more detailed response:
- Be specific about the root causes: Reflect on what led to the inappropriate communications. Was it a misunderstanding of Amazon's policies? A temporary lapse in judgment? Insufficient training for team members?
- Detail your corrective actions: Explain exactly what steps you've taken to address the issue. Have you implemented new training programs? Changed your communication protocols? Revised your internal policies?
- Outline preventive measures: Describe the specific procedures you've put in place to ensure this doesn't happen again. This could include regular audits of your communications, additional oversight, or new approval processes.
Remember, to be as detailed and specific as possible in your responses. Generic or vague statements are less likely to satisfy Amazon's requirements.
You can rest assured that each case is reviewed by a person. While initial flags may be triggered by automated systems, the final review and decision-making process involves human oversight to ensure fair and accurate assessment of your appeal.
Thank you for utilizing the Sellers Forum. The community and I are here if you need further clarification on any aspect of this process. We hope you're able to resolve this issue successfully and continue your business on Amazon.
Best,
-Roxy
I need help from a mod or moderator for Policy Violation Warning inappropriate communications warning
I have appealed Amazon's warning regarding alleged inappropriate communication three times. Unfortunately, we have been unable to have the warning lifted. In each case, Amazon continues to request more details in the performance notice, specifically:
- Greater detail on the root causes for using inappropriate or unprofessional language in our communications with the Amazon community.
- Greater detail on the actions we have taken to resolve this issue.
- Greater detail on the steps we have implemented to prevent the usage of inappropriate or unprofessional language moving forward.
It feels as though the notices are being triggered by an automated bot rather than a human reviewer. We fully acknowledge that there were inappropriate messages and have taken all reasonable steps we can think of to address and correct the issue. We genuinely care about our business and reputation here on Amazon, and would greatly appreciate any insights or guidance from the community to help us move forward.
I need help from a mod or moderator for Policy Violation Warning inappropriate communications warning
I have appealed Amazon's warning regarding alleged inappropriate communication three times. Unfortunately, we have been unable to have the warning lifted. In each case, Amazon continues to request more details in the performance notice, specifically:
- Greater detail on the root causes for using inappropriate or unprofessional language in our communications with the Amazon community.
- Greater detail on the actions we have taken to resolve this issue.
- Greater detail on the steps we have implemented to prevent the usage of inappropriate or unprofessional language moving forward.
It feels as though the notices are being triggered by an automated bot rather than a human reviewer. We fully acknowledge that there were inappropriate messages and have taken all reasonable steps we can think of to address and correct the issue. We genuinely care about our business and reputation here on Amazon, and would greatly appreciate any insights or guidance from the community to help us move forward.
I need help from a mod or moderator for Policy Violation Warning inappropriate communications warning
I have appealed Amazon's warning regarding alleged inappropriate communication three times. Unfortunately, we have been unable to have the warning lifted. In each case, Amazon continues to request more details in the performance notice, specifically:
- Greater detail on the root causes for using inappropriate or unprofessional language in our communications with the Amazon community.
- Greater detail on the actions we have taken to resolve this issue.
- Greater detail on the steps we have implemented to prevent the usage of inappropriate or unprofessional language moving forward.
It feels as though the notices are being triggered by an automated bot rather than a human reviewer. We fully acknowledge that there were inappropriate messages and have taken all reasonable steps we can think of to address and correct the issue. We genuinely care about our business and reputation here on Amazon, and would greatly appreciate any insights or guidance from the community to help us move forward.
4 replies
4 replies
Seller_rI7BZIczK8iAC
It is a warning. You know for what. It will stay 180 days on your account and then go away.
What does it bring you if this warning will be "lifted" before the 180 days? Just wait. You did violate one policy, Amazon warned you. Do you mean Amazon should take back the warning? things happened and can't be undone.
Seller_HspnljRmSUUjj
@Danny_AmazonWould you please help us about this? Thank you so much.
Roxy_Amazon
Hello @Seller_HspnljRmSUUjj,
Thank you for sharing your experience with the Amazon community. We understand the frustration you're facing with the repeated appeals and the continued requests for more detailed information. It's clear that you genuinely care about your business and reputation on Amazon.
Unfortunately, we cannot assist with that, as this is a highly personal matter. Only you can accurately describe the specific incidents, how you've corrected them, and the measures you're implementing to prevent future occurrences of unprofessional communication.
However, here are some general suggestions that might help you craft a more detailed response:
- Be specific about the root causes: Reflect on what led to the inappropriate communications. Was it a misunderstanding of Amazon's policies? A temporary lapse in judgment? Insufficient training for team members?
- Detail your corrective actions: Explain exactly what steps you've taken to address the issue. Have you implemented new training programs? Changed your communication protocols? Revised your internal policies?
- Outline preventive measures: Describe the specific procedures you've put in place to ensure this doesn't happen again. This could include regular audits of your communications, additional oversight, or new approval processes.
Remember, to be as detailed and specific as possible in your responses. Generic or vague statements are less likely to satisfy Amazon's requirements.
You can rest assured that each case is reviewed by a person. While initial flags may be triggered by automated systems, the final review and decision-making process involves human oversight to ensure fair and accurate assessment of your appeal.
Thank you for utilizing the Sellers Forum. The community and I are here if you need further clarification on any aspect of this process. We hope you're able to resolve this issue successfully and continue your business on Amazon.
Best,
-Roxy
Seller_rI7BZIczK8iAC
It is a warning. You know for what. It will stay 180 days on your account and then go away.
What does it bring you if this warning will be "lifted" before the 180 days? Just wait. You did violate one policy, Amazon warned you. Do you mean Amazon should take back the warning? things happened and can't be undone.
Seller_rI7BZIczK8iAC
It is a warning. You know for what. It will stay 180 days on your account and then go away.
What does it bring you if this warning will be "lifted" before the 180 days? Just wait. You did violate one policy, Amazon warned you. Do you mean Amazon should take back the warning? things happened and can't be undone.
Seller_HspnljRmSUUjj
@Danny_AmazonWould you please help us about this? Thank you so much.
Seller_HspnljRmSUUjj
@Danny_AmazonWould you please help us about this? Thank you so much.
Roxy_Amazon
Hello @Seller_HspnljRmSUUjj,
Thank you for sharing your experience with the Amazon community. We understand the frustration you're facing with the repeated appeals and the continued requests for more detailed information. It's clear that you genuinely care about your business and reputation on Amazon.
Unfortunately, we cannot assist with that, as this is a highly personal matter. Only you can accurately describe the specific incidents, how you've corrected them, and the measures you're implementing to prevent future occurrences of unprofessional communication.
However, here are some general suggestions that might help you craft a more detailed response:
- Be specific about the root causes: Reflect on what led to the inappropriate communications. Was it a misunderstanding of Amazon's policies? A temporary lapse in judgment? Insufficient training for team members?
- Detail your corrective actions: Explain exactly what steps you've taken to address the issue. Have you implemented new training programs? Changed your communication protocols? Revised your internal policies?
- Outline preventive measures: Describe the specific procedures you've put in place to ensure this doesn't happen again. This could include regular audits of your communications, additional oversight, or new approval processes.
Remember, to be as detailed and specific as possible in your responses. Generic or vague statements are less likely to satisfy Amazon's requirements.
You can rest assured that each case is reviewed by a person. While initial flags may be triggered by automated systems, the final review and decision-making process involves human oversight to ensure fair and accurate assessment of your appeal.
Thank you for utilizing the Sellers Forum. The community and I are here if you need further clarification on any aspect of this process. We hope you're able to resolve this issue successfully and continue your business on Amazon.
Best,
-Roxy
Roxy_Amazon
Hello @Seller_HspnljRmSUUjj,
Thank you for sharing your experience with the Amazon community. We understand the frustration you're facing with the repeated appeals and the continued requests for more detailed information. It's clear that you genuinely care about your business and reputation on Amazon.
Unfortunately, we cannot assist with that, as this is a highly personal matter. Only you can accurately describe the specific incidents, how you've corrected them, and the measures you're implementing to prevent future occurrences of unprofessional communication.
However, here are some general suggestions that might help you craft a more detailed response:
- Be specific about the root causes: Reflect on what led to the inappropriate communications. Was it a misunderstanding of Amazon's policies? A temporary lapse in judgment? Insufficient training for team members?
- Detail your corrective actions: Explain exactly what steps you've taken to address the issue. Have you implemented new training programs? Changed your communication protocols? Revised your internal policies?
- Outline preventive measures: Describe the specific procedures you've put in place to ensure this doesn't happen again. This could include regular audits of your communications, additional oversight, or new approval processes.
Remember, to be as detailed and specific as possible in your responses. Generic or vague statements are less likely to satisfy Amazon's requirements.
You can rest assured that each case is reviewed by a person. While initial flags may be triggered by automated systems, the final review and decision-making process involves human oversight to ensure fair and accurate assessment of your appeal.
Thank you for utilizing the Sellers Forum. The community and I are here if you need further clarification on any aspect of this process. We hope you're able to resolve this issue successfully and continue your business on Amazon.
Best,
-Roxy
