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I am having trouble filing an z-z appeal - looking for guidance.

Shipping was purchased through Amazon shipping, USPS. Tracking shows item was delivered on 12/19 - well withing guaranteed time. Customer complained that they did not receive item, then filed an a-z claim. Claim was granted, and now I can find no way to appeal the a-z. Appeal was granted immediately - appeal option is not available. ???

Hi amazon mods,

@Seller_aEROSwwdnzGiU

@Seller_37l8i4vuvugjG

We are a seller on amazon US for the past 12 years with consistently great performance. We have always sold under one legal entity e.g. "Xxxxx Inc.", US, without any change in entity name, since inception.

We are also selling globally to some other countries as well.

In the past some days, while we were going through business information on our US account, we find that the registered address and business address and contact information is good, BUT the legal entity is changed e.g. from previous "Xxxxx Inc." to the abbreviation of our US state e.g. "VA"?

Please know that we did not change it for sure and neither it seems that our account has been compromised, because the registered business address (showing correct business name) and deposit methods are correct and we take care of access to our account.

We have since changed pws for our seller account and main related email id, just to take extra precaution.

Could it be a technical glitch? Because the name of state (2 alphabets used for abbreviation of our US state) is showing up under legal entity name? The address is good and the contact number is good under registered business address. A somewhat similar tech glitch had happened last year in quite a few amazon US accounts, when some fields had got interchanged.

The only thing which happened was that we are trying to provide id verification for Japan seller account, which has got deactivated due to inactivity for an extended period of time. Could it be related to that? That is what the seller support rep hinted at when we talked. Our seller support case id is 16924989341.

Now what should we do? Shall we take tax interview again and then change the name of legal entity ?

2. Secondly, the business information is showing up to be correct in all other market places e.g. SG, JP and UK and all these acs are in good standing.

However, when we try to submit seller id verification docs for JP (rendered inactive because of no activity on our part for some time), the system is not able to match the seller id with docs submitted. We have submitted bank statement for legal entity "Xxxxx Inc., USA' and we have submitted passport id for the contact person of this INc., bearing same US address in both the cases. How to solve it.

Thanks to guide us.

ns

I have created multiple tickets regarding an issue with Amazon FBA fees, but I haven't received any meaningful response. Amazon has been charging FBA fees at almost double the normal rate—around $16 per item—because my products are incorrectly categorized as "Large - Bulky." This is not accurate, as most of my products fall under the "Large Standard" category.

I have no idea what the internal Amazon team is doing. They are neither providing a solid update nor reimbursing the overcharged amount. Instead, they keep asking me to wait repeatedly, while continuing to deduct these excessive FBA fees. It’s frustrating that my mouse pads are being considered bulky items—this makes no sense at all!

This situation is absurd, and I have no clarity on what’s going on. Has anyone else experienced this? What’s the best way to escalate this issue to get a proper resolution?

Hey everyone,

I'm dealing with a frustrating situation where my US Amazon seller account has been deactivated due to three high repeat Restricted Product Policy Violations:

• ASIN: B00RWMGBOI (Case ID: 14232622321) - Violation Date: Nov 3, 2023
• ASIN: B079H9Z3D9 (Case ID: 14225338471) - Violation Date: Nov 2, 2023
• ASIN: B07B53M8J6 (Case ID: 14153815851) - Violation Date: Oct 17, 2023

The violations were due to product images being in Japanese, which didn't meet the FDA's labeling requirements for U.S. consumers.

Here's the complication:

• These products have been out of production for over 3 years and out of the U.S. market for an extended period.

• I've already removed these listings from my inventory after receiving the violations, but I'm not the brand or listing owner, so I couldn't update the listings before removal.

• Since my account is now deactivated, I can't dispute the violations directly; I can only submit a Plan of Action through my case. However, each time I've submitted a plan of action, I receive the same response: "Deleting your listings on the affected ASINs however does not sufficiently address the reason for the violation and will not result in the violation removal from your 'Account Health' page."

I've been appealing since November 2023, but I'm at a standstill. These violations are over a year old, and I'm out of options to directly address them since I can't add or modify products with a deactivated account.

Does anyone have experience with this kind of situation? How can I move forward to get my account reactivated?

Any advice or guidance would be greatly appreciated!

I sold an Xbox Series S a couple of weeks ago. The buyer claimed the controller was missing its battery cover and the Xbox was broken. When I opened the returned item, the Xbox had a different Serial Number than the one I mailed. It came back in the same box though. I notified the buyer that the serial number was wrong and that I would have to charge a restocking fee if they didn't return the correct Xbox. They responded that they didn't know what I was talking about. Then the buyer filed an A-Z claim. I issued the refund charging a 100% restocking fee. Today I checked, and even though I submitted the Refund with a 100% restocking fee. It looks like the Refund is back open to where I can issue a refund. So I am guessing the A-Z Claim reversed my Refund submission.

With the A-Z Claim, I have explained the issue and provided photos of the Xbox that I shipped with its serial number. I also provided photos of the Xbox they returned with the different Serial Number. I even have photos of the Xbox Box that has the serial number on the outside that matches the Xbox that I sent. It is the original box that the Xbox came in.

For the last 4 days now, I get an email from Amazon saying that they need more information. If I don't respond in time they will issue a full refund to the buyer. I keep repeating the situation and uploading the photos, but then the next day I get the same email from Amazon saying they want more information. I don't know what more information I can provide at this point and need help. I am worried that Amazon will refund the money and I will be stuck with a broken Xbox.

The only other explanation would be if the delivery person opened the Xbox and swapped it out before delivery. But I have no way of knowing that. Is there anything else I can do? Amazon says the case will be refunded by December 25th if I don't provide a response.

Order ID: 113-8142046-2290633

A few days ago, amazon has conducted a video verification with me. We have completed the video verification. But amazon just rejected our verification & told us that they will not disburse our fund to us. Its a very unethical thing that amazon is withholding our money where we have all the legal & original documents. Now what should I do to get my money back?

Good Morning, I received a negative feedback about an item taking a long time to be delivered and about the box being damaged in transit. Both of these issues were with the post office and out of my control. If a mod could please take a look at this I would greatly appreciate it. My appeal was automatically rejected by the bot.

Thank you

Case 16908370941

So we were deactivated after 2 years of selling on Amazon with a 5 star rating.

Reason given was - Multiple Seller Accounts. One of our Voulenteer employees had several years ago, tried to setup a seller account for our company but never completed it, and due to the multiple seller account Amazon deactivated our current account.

We are a smaller business, we make various products for pregnant woman and their families, I am nurse and I have spend most of my life trying to help others and all of our products are made and created by ourselves.

What I lack personally is IT expertiese, initially when setting up my company I never thought about amazon as being a selling platform, but I was convinced by others to try it out. But with limited understanding of how it worked I asked friends and families to help to set up my account, and a few wanted to help. One created an account using my information but was unsuccessful in having it activated. The account he opened was never in use, and with him being unsuccessful I turned to professionals and found help on Fiverr, where I hired someone to set up my current account correctly.

We were selling quite well through FBA and we didnt have any issues at all, untill we suddently were deactivated - again due to the multiple seller account that the system after 2 years had registered. This was a major setback as the person who helped initially was no longer associated with the company.

Fast forward, we have spend 8 month appealing, we have submitted countless documents but due to the fact that the person who helped us initally was not an employee, and due to the fact that he is unable to fix whatever issues he has on the initial account which is also deactivated, we have come to a loss. We have spend thousands on legal fee´s but amazon does not care, and have no issue seeing family businesses going down and out of business. The intial account can not be closed unless it has been reactivated first, even though it never had a listing or never been in use

We have now given up completely, we will declare bankrupcy and once done we will go to all the media outlets as well as we will be writing a book, that showcase the impossible situation thousands of small businesses are in when big corporations such as Amazon are so set in their rules that common sense prevail.

The good thing though is that once you taken the decision to give up, you feel lighter and more at ease, and although you lost everything, money, business ect. At least you no longer have the stress.

Merry Christmas.

Payment not recieved into bank from seller wallet from 12/16 but one from the 20th is already received

is there anything I can do or anyone who can help me with this ?

thank you