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Hello to all the new sellers and new visitors to the forums!

We’re always trying to make the forums more engaging, more educational, and just more…more for the Amazon selling community. That’s why we’d love to hear what brought you to the forums, and what content or discussion topics you’d find especially beneficial.

What would be most valuable for you as a new or aspiring seller? If you came to the forums looking for something and didn’t find it, let us know about it. We're here to support your business growth, and your feedback is incredibly helpful.

We're excited to keep evolving the forums to better serve all of our selling partners, so don’t hesitate to share feedback. We can't wait to hear your ideas or see your “thumbs up” on replies you agree with!

KJ_Amazon

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Sending returned items to the seller
by Seller_HuYwJ7nLgECXg

Hey, guys, some items have been returned to me from Amazon and I'd like to return them to Chewy (where I purchased them), however, every box has a huge Amazon label on it. Have any of you had the same situation with Chewy or other retailers? Should I send only items and discard the boxes or do they usually accept it in this condition?

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Approvlas
by Seller_RWMtIygcyGZWQ

Please advice me if i need approval to sell on Amazon Cat dog brush slicker I see them on Amazon and would like to sell the same ,buying on Alibaba

Thank u

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AMZ Seller Central data extraction HORRIBLE.
by Seller_5qpQd5FybmhpI
Amazon replied

Amazon is this some kind of joke? You are going to make me download TWELVE .csv reports to view a year's worth of data? Not surprising, since every experience I've had as an Amazon seller has been beyond ridiculous.

3 votes
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Amazon's shipping fees are ridiculous
by Seller_gbCioG3Mvj6Wl

I might cancel a listing where the buyer is international. The amount on the left is what I would receive. The amount on the right is what Amazon would charge.

It will cost me pretty much the amount on the right. So not worth it.

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Brand name changed (Hijacked) on my listings
by Seller_p9bCLKTPRgoEj
Amazon replied

Hi there,

Thank you for your time.

We are here to contact you is that our listings have been changed (Hijacked) to a different brand name. We have been selling these listings for years and we are the manufacturers, the listing creator, and brand owner.

ASIN's that are being affected:

1. B0B7MMXBT8

Original Brand: Benilev

Hijacked Brand: Nicbobo

2. B0B7MN4J9R

Original Brand: Benilev

Hijacked Brand: Nicbobo

Hope you can help us to change these listings to original brand name: Benilev.

Complaint ID: 15555957901

Thank you @Sandy_Amazon

2 votes
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Have you ever hear from them when they Transferred cases? I rarely have or receive reply after a month when I already forgotten. I think pretty unprofessional. Amazon seen they don't even know their own policy and many of their policy are unclear

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Product codes for antique or vintage product
by Seller_OSLAuLHAkZ3Ga

I have 100+ year old products that were approved for listing, however I do not have any idea as to how to list them without the correct code. I am very new to this platform so any help I can get would really be great.

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Two Step Verification is driving me nuts!
by Seller_Vjsbsz072tb7D

Look, I am all for having a secure account but having to go through this every single time I sign in to my account on my desktop PC is insane! It only asks for it on my phone periodicly, but starting a few weeks ago I have to deal with it each and every time I sign into my account via my desktop which could be a dozen times a day depending on what I have going on.. Anyone have have a fix for this?

14 votes
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Could someone please help me understand, why Amazon Customer Service Reps lack the understanding of their own policies and procedures. I received an email stating that an A-Z claim has been granted because I shipped my item outside of my handling time, that's (INCORRECT!) might I add, and that my ODR will be affected.

My order cut off time for 0 handling time, applies to orders placed before 2pm Monday-Friday.

Order Details:

-Customer placed order: Friday, June 14, 2024 at (9:54pm), which automictically pushes ship by date to the next business day.

-Ship by date: Monday, June 17, 2024 to June 25, 2024

-Delivery Date: Friday June 21, 2024 to Tuesday June 25, 2024

TRACKING DETAILS SHOWS:

-Monday, June 17, 2024 at 8:59am-Carrier picked up package

-Tuesday, June 25, 2024 at 5:00pm-package delayed in transit.

After reading Amazon's BUY SHIPPING POLICY, I was under the impression that as long as we ship our packages on time, if there were any shipping related issues, Amazon covers the cost. Why am I being held responsible, when the delay is due to USPS. I was promised via BUY SHIPPING, that my shipment would arrive on time to my customer.

It appears that the claim reviewer did not thoroughly investigate this situation. I am requesting a reevaluation of the A-to-z claim. @Seller_guLNtDGZuva40@Seller_1KYLYkgAlu4xX, could anyone of you assist?

9 votes
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Sales on my first day
by Seller_fybtcPq8UmuUp

discussion.The first day my product was listed I sold 11 items within 8 hours.. Now I'm not selling any, that seems odd to me. I checked to make sure it's not suppressed and it is not. I'm guessing it's way down the pipe in order, but it sold well initially. I'm enrolled in campaign add. Any thoughts or

suggestions?

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