HELP! Brand Registry stuck and being auto-rejected
Community, I need help! I continue to get auto-rejected when submitting my brand registry enrollment. Each time I appeal, I win the appeal, and then get this vague reply which is inaccurate.
Hello,
Unfortunately none of these responses are valid:
This decision was made due to one or more of the following reasons:
a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;
RESPONSE: I just created my account in 2025 and have not listed or sold any products yet. My Seller Central shows a health of 100%
b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,
RESPONSE: I have no other Amazon accounts. I started in 2025, and we have not sold any products yet on Amazon
c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,
RESPONSE: My account has received seller verification, and tax verification
d) inability to provide sufficient evidence of branding on products/packaging;
RESPONSE: Each image I have uploaded has shown our word mark laser printed on each of the products.
e) you have a selling account that is de-activated, or
RESPONSE: My seller account is active and I am paying for a Professional account despite not being able to get Professional Support!
f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).
RESPONSE: My trademark application was filed by myself, and is currently in the Live Pending stage.
None of the reasons for this Brand Registry request are valid.
Please help.
My case #s are:
17251939511
17229013941
17308402311
17398518131
17287952691
HELP! Brand Registry stuck and being auto-rejected
Community, I need help! I continue to get auto-rejected when submitting my brand registry enrollment. Each time I appeal, I win the appeal, and then get this vague reply which is inaccurate.
Hello,
Unfortunately none of these responses are valid:
This decision was made due to one or more of the following reasons:
a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;
RESPONSE: I just created my account in 2025 and have not listed or sold any products yet. My Seller Central shows a health of 100%
b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,
RESPONSE: I have no other Amazon accounts. I started in 2025, and we have not sold any products yet on Amazon
c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,
RESPONSE: My account has received seller verification, and tax verification
d) inability to provide sufficient evidence of branding on products/packaging;
RESPONSE: Each image I have uploaded has shown our word mark laser printed on each of the products.
e) you have a selling account that is de-activated, or
RESPONSE: My seller account is active and I am paying for a Professional account despite not being able to get Professional Support!
f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).
RESPONSE: My trademark application was filed by myself, and is currently in the Live Pending stage.
None of the reasons for this Brand Registry request are valid.
Please help.
My case #s are:
17251939511
17229013941
17308402311
17398518131
17287952691
15 replies
CR_Amazon
Hi there my name is CR and wanted to hop in here. I apologize for the frustration you've had thus far and hope we can get you some additional details here.
I am going to connect with a colleague and see what additional information we'll be able to provide here. Thank you for your patience.
CR_Amazon
Sandy_Amazon
Hi @Seller_Cym74RAIoQujz
Sandy here from the community manager team.
I reviewed each of your case and it seems like it was declined for various reasons.
It seemed like 17251939511 and 17308402311 was declined for the images attached.
17229013941 shows you were declined for business verification.
17398518131 and 17287952691 as still on going and pending resolution. I suggest not to create more support cases as it could further complicate situations and affect the resolution time.
My suggestion is to go through the Business Verification process first. To do this, would you attach any documentation that shows the business verification number or Tax ID Number in case 17229013941? I need to see the documents to make sure what you input into the application is correct. Please do not upload here as it contains personal information.
If you have any issues uploading please let me know.
best,
Sandy
