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Recent discussions

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Recent discussions

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Recent discussions

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Important: Verify Your Emergency Contact Number
by Seller_vtQxROP6UNr1O

Starting January 24, 2025, Amazon is requiring all sellers to verify their Emergency Contact Number (ECN) through a one-time password (OTP) verification process.

This quick verification is crucial for:

  • Maintaining your eligibility in the Account Health Assurance program
  • Receiving timely support from Account Health Specialists
  • Protecting your business from potential account disruptions

Your verified contact information remains secure and will only be used for critical account-related communications. Take action now: Visit your Seller Central Notification Preferences to verify your ECN.

Already verified your emergency contact? You can disregard this notice.

Act today to ensure uninterrupted access to valuable account protection benefits!

Best regards,

Amazon Services Team

5 votes
2 votes
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8 replies
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Nervous about Vacation Mode
by Seller_ElNLVxVohDOit
in group

I am a one-man shop on Handmade, and I am also FBM so I handle the entire process myself. That said, I get pretty busy, I haven't had a day off in about a year and a half, and I'd like to change that.

However, I've read some stories about the effect that vacation mode can have and I just wondered if anyone (or Amazon) can help me work through this.

1. It's my understanding that vacation mode completely removes your shop and listings from Amazon until you return. Aside from the obvious loss of visibility and sales, what kind of impact has this had on your shop when you've gone on vacation? Was there any long-term effect and/or how long did it take to recover your normal activity? On my regular travel schedule, I typically would be gone for several weeks, several times a year. I just...haven't...because I haven't sorted this out.

2. Zeroing out inventory would be perfect, but it doesn't help because it still gets hidden. I assume all of the "this item isn't currently in stock" items I see on Amazon are FBA? Is there an FBM equivalent for this? It would sure be nice to maintain visibility, even without the sales.

3. I've bought things that had a future ship date of multiple weeks (for example, I have an iPad ordered from Amazon right now that may not even arrive until March, it says.) Is it possible for us to do this, somehow? Or is there a function to let people backorder items? If there is, I haven't found it.

Any suggestions are welcome, or even just confirming "yup...vacation mode is it, it sucks, and there's no alternative"

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Pillow marked as Pesticide
by Seller_zkj5efLM4ecR6

I am an Amazon Global Seller based out of India and have recently dispatched a consignment to FBA TMB8.I am facing some issues in the catalog listing. Even the Amazon Seller Partner who is helping set up the catalog is unable to help.I have 2 SKUs of Microfiber pillows: B0DPMY3D2H (Toddler 13x18 size) and B0DPMT3C4P (Adult 20x26 size). However, Amazon has put the listing as Inactive and marked them under Pesticides category and I am neither able to edit the listing or upload the photos and catalog info. When I apply for approval it’s marking me in eligible as Pesticides are not allowed to be exported from India.I have tried raising a number of tickets and shared all possible information but haven’t received any response.How can a pillow be marked  as a pesticide? Can you help me with this?

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My requirements for ungating a brand/listing have drastically changed, specifically the amount of units needed for purchase. All new and past applications for listing a product, now have a requirement of 100+ units purchased to ungate the brand.

The older applications 2+ weeks ago that required a 10 unit purchase, now require 100. Why has this requirement changed to 100?

Is this punishment for missing a meeting on January 13th with my Amazon rep? I was working one of my 2 main jobs, and had to stay late.

These changes eliminate my business from purchasing pallets from my sources that always have quality brands, but some of the lots might not be available in increments of 100 unit or more.

I finally start moving some bulk, and now the system reverts me back to beginner status?

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9 replies
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USPS 12+ Days to Deliver
by Seller_YXvascq5pUBcY

Out of the last 100 orders, about a dozen have taken USPS 12+ days and up to 20 days to deliver. That means a dozen buyers requesting refunds even though the package arrives a week later.

We always explain that we arent the USPS and therefore cant control how long it takes, but we're losing money and getting bad reviews B/C of the post office slow delivery.

Any insight?

4 votes
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62 views
5 replies
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Help: I got a one star review ten days ago, but I can't find ths reivew whether in the Listing or the Customer Reviews. In the Listing, it shows"Sorry, no reviews match your current selections." What should I do to find this review?

Thank you in advance for your help.

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3 replies
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Compliance Request for Greeting Card Product
by Seller_ZEvanjySZgmIV

Could use some help. We've been asked to provide compliance tests for a couple of greeting card products intended for kids. The compliance team has categorized these products variously as toys, arts and crafts products, and collectible toy products. They're just greeting cards. Is there anyone behind the scenes at Amazon Canada who can help us out? The relevant case numbers are as follows: 17101585511, 17100606971, and 17100963121. Really appreciate any help we can get!

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Account: License Plate Freak

AMAZON need your help! He needs his 2FA disabled so he can change his phone number. He got rid of his phone number because he was getting spam calls and sms, an obnotious amount. He forgot to change his number on his account ( Account: License Plate Freak ). He's done the recovery where he submits a legal document / photo and it says Amazon will disable once reviewed within 2 days. Its BEEN 3 days and he has orders he needs to fullfill but can't log in.

PLEASE help him

His account: Account: License Plate Freak

I"m logging this for him because he has zero access.

0 votes
0 votes
15 views
8 replies
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I am reaching out regarding an unfair and incorrect one-star feedback that was left on my account, despite my timely fulfillment of the order. The customer falsely claimed they never received the package, but according to UPS tracking, the package was delivered one day early. The feedback is completely misleading, yet Amazon refuses to remove it.

Amazon claims they only remove feedback in specific cases, but why should sellers be held accountable for carrier issues or customer dishonesty? The feedback falsely states that the package was never received, even though tracking confirms otherwise. Moreover, the customer falsely claimed they were unable to contact us, yet we never received any messages from them.

I submitted a request for removal, and got a response with an automated message stating they will not remove the feedback. This is unacceptable—as sellers, we rely on fair treatment, and feedback like this damages our reputation despite us fulfilling our obligations.

I urge support to look into Case ID: 17103164451 and ensure that sellers are not penalized for factors beyond their control.

1 vote
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5 views
3 replies
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Hi Fellow Sellers and Amazon Support Team,

I’m experiencing a major issue with my Sponsored Product Ads, and I’m hoping someone here can help or expedite a resolution.

A couple of days ago, my campaigns were performing well with good impressions, clicks, and sales. However, since then, everything has completely stopped. I’m not getting any Sponsored Product impressions, clicks, or even a single ad position.

I reached out to support yesterday, and they mentioned that it usually takes 72 hours for the Campaign Manager to update due to lag. However, even after 72 hours, there’s still no improvement.

Some support agents suggested that my low bids could be the reason why I’m not getting impressions or clicks, but this sudden drop doesn’t make sense to me. Just two days ago, my campaigns were running smoothly, and now none of my ads are showing—not even in a single spot!

They also mentioned increased competition, but can competition rise this drastically in just 2 days across all 500+ SKUs spanning 20 different categories? I’ve been a top seller, consistently ranked #2 or #3 for most of my products, and I find it hard to believe that every category I’m in suddenly has such intense competition that I’m not winning any placements.

Has anyone else faced a similar issue with their campaigns suddenly stopping like this? Could this be a technical glitch, or is there something else going on that I’m not seeing?

Amazon Support, I would really appreciate if you could look into this further and help expedite a resolution. This is significantly impacting my sales, and I need this issue resolved urgently.

Any advice, insights, or support would be greatly appreciated!

Thank you in advance!

1 vote
0 votes
40 views
7 replies
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Account Deactivated for Proof of Identity
by Seller_6XTLO3n7uALmo

My account was deactivated after there was a request to provide proof of identity, I submitted a bill as proof with my name and address on it and Amazon has now said that there is a critical violation for fraudulent/deceptive business because of the submission of the bill. Amazon now refuses to review any of the other document with my name and business information.

@Seller_guLNtDGZuva40 @Seller_SBIjJooGeXSQ6@Seller_c2KLMXKhUYF3u @Seller_DNQA7tfAOJG6T@Seller_l3eCP9f1PtJXC @Seller_pAPBCLhysbW5T

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1 reply
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