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I have in the past filed successful Safe-T claims to recover return shipping costs for books. This now appears impossible when a book isn't refunded at first scan. Nearly 2 months ago I tried filing a claim on a return after I had authorized a refund and was told it was ineligible because I had issued the refund (promptly, trying to "delight the customer," right?). I opened a case regarding this and got the message my case had been "forwarded to another team" and I never heard back. I queried after a week and got the same response; it's still in limbo.

Now the situation has arisen again. When I try filing a claim immediately after refunding, I get the message "seller needs to be debited to be eligible to file a Safe-T claim"; then once the refund has gone through, I'm told the claim is ineligible. Since the last couple of returns I've had weren't refunded at first scan, this is becoming bothersome. Is there another way to recover return postage?

To every single person reading this - PLEASE HELP.

I sent in toothpaste to Amazon FBA, EXP is 08/2025. I've sent in multiple SKUS of toothpaste with either similar shelf life or shorter shelf life and haven't encountered any issues.

Last week I sent in 500 units to FBA with AUGUST/2025 EXP and HALF were made available and HALF were marked "expired". This has to be an error on Amazon's part right??

After opening a case I received a response stating " The other bin check for FC AGS1, found the expiration of their 2 items is proper, as it is within 300 days of the expiration date noted, Aug 31 2025, so therefore they can not place back into inventory. (300 days is Nov 4 2024 and is the time frame an item can remain as 'available' without being considered expired)."

This makes absolute ZERO sense. This has never been a rule. I have thousands of units I need to send to FBA, and now I cannot. If they actually needed 300 days shelf life, amazon would've gave me an alert when I put in the EXP - when replenishing inventory.

Does anyone have a solution for me? PLEASE help.

to keep this thread simple, one of the biggest companies on the planet can not program things correctly to adhear to their written policy? I'm calling BS. Just had 2 A-z claims for not delivered and both were with Amazon shipping and claims protected, but Amazon didn't cover them so I have to appeal. These claims should be automatical. This are clear cut cases.

I feel really bad for the bigger sellers that have to hire staff for this.

Absolutely no excuse except for one thing I can think of...

It's time the DOJ steps in...

Hi Amazon Support,

We have contacted Seller Support several times but no one has ever resolved our problem nor provide any insights of the current situation.

Some of Related Cases:

16645387011

16645388141

16639267201

16635662701

16635706681

16636383791

16621107671

16620913531

16620691841

Issue: It was beginning for November when we experienced this issue where 95% of our FBA Inventory Suddenly disappeared. We have exported report from Inventory Ledger and FBA Inventory Page and they shows our aged inventory as shown for sample ASIN in the image attached:

It clearly shows that there's an inventory for that ASIN however MYI page shows zero thus we are unable to sell our FBA Inventory. We have lost nearly $100,000 worth of sales due to this issue. Here are all the affected FNSKU that we want to get fixed ASAP or we will have to involve our legal team to resolve this matter.

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Best Regards,

John

amazon changed the ads interface and now I can't see the current accumulating charges for my ads. Been through the interface several times and can't fine it.

I can do a time line of the last billing date to current date but the date they billing me, is that a new day or is that on the previous invoice? Where do I start the cutoff from the previous billing date?

I just want to see what has accumulated since last billing date.

Good afternoon! I'm not sure if I'm experiencing a delayed payment summary or what...

When I went to reconcile my payment today, I went to my payment summary and noticed my numbers didn't look right.

For one, our account level reserve is only at $200, when it should be well over $100,000 as it normally is.

Secondly, our sales are only showing 1/3 of what they normally are as well as expenses being 1/3 of what they normally are.

I contacted Amazon support and one agent let me know that the account level reserve is moving to deferred transactions, however, I've always still had an account level reserve while seeing deferred transactions. This would also not explain where the remaining 2/3's of my sales and expenses are, are they in the deferred transactions? Is anyone else experiencing this? I'm leaning more toward my sales summary being incorrect or not fully finished processing. If any mods want to take a look, please do. My support cases are:

16628064221 and 16628445891

Also, we sell exclusively through FBA.

please give me solution

Hi there,

I noticed that the advertising invoice page is now showing multiple countries. I cant seem to find the old one with just the US anymore. I was always able to see the current non billed ad costs.

Additionally, I noticed Regulatory Advertising Fees on my last invoices. Its only pennies, however, I do not advertise in Spain or CA and do not sell there.

Does anyone know why this happens? I found an article about Regulatory Advertising Fees starting August 14th 2024 saying that if my ad is clicked in one of those countries it incurs fees for me.

Question is how is my ad clicked there? Who shows it there? Can I turn off other countries for advertising? I only sell on the US market and all others are disabled.

Anyone notice this yet or know why its happening?