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Urgent Help Needed: Sponsored Product Ads Not Showing Impressions or Position
Hi Fellow Sellers and Amazon Support Team,
I’m experiencing a major issue with my Sponsored Product Ads, and I’m hoping someone here can help or expedite a resolution.
A couple of days ago, my campaigns were performing well with good impressions, clicks, and sales. However, since then, everything has completely stopped. I’m not getting any Sponsored Product impressions, clicks, or even a single ad position.
I reached out to support yesterday, and they mentioned that it usually takes 72 hours for the Campaign Manager to update due to lag. However, even after 72 hours, there’s still no improvement.
Some support agents suggested that my low bids could be the reason why I’m not getting impressions or clicks, but this sudden drop doesn’t make sense to me. Just two days ago, my campaigns were running smoothly, and now none of my ads are showing—not even in a single spot!
They also mentioned increased competition, but can competition rise this drastically in just 2 days across all 500+ SKUs spanning 20 different categories? I’ve been a top seller, consistently ranked #2 or #3 for most of my products, and I find it hard to believe that every category I’m in suddenly has such intense competition that I’m not winning any placements.
Has anyone else faced a similar issue with their campaigns suddenly stopping like this? Could this be a technical glitch, or is there something else going on that I’m not seeing?
Amazon Support, I would really appreciate if you could look into this further and help expedite a resolution. This is significantly impacting my sales, and I need this issue resolved urgently.
Any advice, insights, or support would be greatly appreciated!
Thank you in advance!
13 replies
Seller_kGISeqPpM4lx4
Hello,
Can someone help with this issue ?
@Connor_Amazon
@Atlas_Amazon
@Micah_Amazon
@CR_Amazon
Thanks
Seller_duFzEvOjbKhro
I’m having the same issue , and I’m missing out on the “honeymoon phase” because of this dumb glitch. This is what they had to say when I reached out
Seller_y0OuyRfTMLe5P
we have the exact same issue. did you manage to solve it?
Seller_2xEkbLg91JMJx
same issue here with me. Over dozen adds and not a single impression even after this so called 72 hour wait period.
Seller_Joe8w9a9qu6pw
A sudden drop in Sponsored Ads across so many products is not normal, especially when everything was working fine just days ago.
Check if your campaigns still have money left to spend and if any products got blocked or restricted. If nothing changed on your end, try raising bids on a few products to see if they start showing again.
If auto campaigns stopped working, test manual targeting to get back placements. A big jump in competition could happen, but it’s unlikely across all categories at the same time.
If nothing works, this might be a system issue. Ask Amazon Support to check with their technical team since this is hurting sales. You can also test new keywords or small bid changes to see if ads start running again.
Seller_UyMQ4WmdKOHix
hey there @Seller_kGISeqPpM4lx4 did you manage to solve this?
thanks
Seller_GHWC6pYI3mEvI
post.Same issue with zero resolution for months now. Anyone had luck with this resolving itself or getting real support?
Danny_Amazon
Hello @Seller_kGISeqPpM4lx4- and thanks for the post, I can appreciate the frustration here, and do hope some improvement has been seen in the days since you posted.
I can confirm that, for technical issues, working with the Advertising support team directly will be your best next step. I can recommend completing standard troubleshooting tasks like clearing cache and cookies, or trying to access via a new browser, if you haven't already.
I will also include some details on Best practices for your Sponsored Products ads, and 3 ways to upgrade your Sponsored Products campaigns, in case either of those resources have some helpful insight relevant to your campaigns!
Best regards,
Danny
Seller_zM8NluYHNn6gw
[Moderator Edit: removed personal solicitations]
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