Welcome to Seller Forums

Hi I start selling inventory in March and my first payment 5k still stuck in Level reserve never get any penny back.i have few A to z claims all r clear more then 3 months to it n health is now normal at 200 but never get penny back.

Amazon helpline is one of the worst helpline in world it should be called tension line it never helped . Kindly let me. Know what I do ,thanks

Hi,

I submitted a safe-t claim for a FBM return, which was not returned to me. The tracking information shows the item was returned to seller but in a different city and in a different state. We never received the return. The USPS tracking also shows the item was delivered to a different city and state from where I'm located. I opened a claim and was reimbursed for the return shipping but not for the item from the order. I replied to the claim asking about the refund for the item and was denied. I mentioned the item was returned to a different city and state and it was Amazon who issued the return label. They stated no reimbursement due for the order. This doesn't make sense. This is also the third time I've caught where returns are stating returned to seller but ended up in an entirely different city and state. I did not issue return labels for those either. I was reimbursed the cost of the item for those orders but not this one. The claim ID for this order is 12619-42985-8035539. Please help. Thanks.

Amazon fulfilled (FBA) shipped damaged product to the customer (the protection seal compromised). The customer wrote a review that he received damaged product, which violates the Amazon Community Guidelines under 'Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).

I've contacted Amazon community help, however they were not helpful.

@Seller_R6oYCnTB9O1Uy

@Seller_ovM5p622oIbGp

@Seller_Udi0JNbTrsmUV

@Seller_1KYLYkgAlu4xX

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

What is the phone number for live customer service?

I recently have had two orders refund at first scan for orders that were $100 or over. Previous months those amount totals were never refund at first scan. Why all the sudden is amazon allowing this? $100 was the base, after tax order was $107, on both orders. I thought 100$ was the threshold that was not to be refund at first scan?

What's up party people. Hope all is well on this Monday afternoon.

Any mods here please help with order 114-6655600-6921849. I repeat what I said in all other posts, Amazon has been AMAZING for me as a seller. I keep meticulous records, follow all protocols and above all.. am a buyer centric seller. I am in a category which has an above normal illegitimate return rate. I can always count on Amazon to be fair and protect me when I need it. This has honestly been my experience!

Whenever someone leaves a negative it really kills your score. I got one years ago, which I deserved. It forced me to make changes and grow as a seller. The one I received for this order is an obvious retaliation. The buyer lost the A-Z claim, messaged me saying he's gonna ruin my reputation, make YouTube videos and link to my profile. This is what I have to risk every time I choose to stand my ground on an illegitimate claim.

Appreciate blankets of protection and words of encouragement...

Thank you..

Hello,

I am a new seller and my account has been under section 3 review (for 1 ASIN) for 3 months now. During this time, I am unable to withdraw my funds and it has greatly affected my ability to continue selling. Amazon keeps sending me emails to ask for various documents (such as invoice, shipment tracking, company ID, bank statement...) and I have responded to every single email and provided the requested documents. However, there has been no decision and all I received has been emails asking for the same info over and over. It is incredibly frustrating and I am hoping that someone on here could share their insights and experience regarding this. Thank you in advance

I tried to appeal multiple times and requested additional information to understand what exactly cannot be verified and how to fix it, uploaded different documents, but always get this standard rejection response with no specific information.

I have an LLC setup and pending trademark application in LLC name, which is also there in amazon seller account.

Support keeps saying me that they transferred the case to "internal team" and then I get the same rejection letter.

In case if anyone from amazon is reading this there is my case id 16638394951.