My account is at risk of deactivation. Account health support intruct me to fix the issue while not all the seller support aggree with it. Would you please help us?
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Seller_IA6hXTbiiZFM2

My account is at risk of deactivation. Account health support intruct me to fix the issue while not all the seller support aggree with it. Would you please help us?

Hello Sellers, would you give me an advice what I should do to solve this problem?

My account is at risk of deactivate because I misused the Trademarked logo on the clocks of my three ASINs. Amazon had deactivated these three ASINs. (FYI: I had not used the trademarked clocks on my products for 10 years. I was my mistake to forget to update the products images with my own clocks.) I called the account health support, he told me to delete the old images with trademarked clocks, update with the new images with my own clocks then check the box on the appeal page that said I had removed the trademarked logo from my product, saved the update then appealed in order to reactivate these ASINs. Unfortunately, the seller support said they can't reactive them because it against Amazon policy. They told me to create the new ASINs for these products. I called Account Health support again. The account health support asked me to take the photos of the clocks I'm selling on Amazon currently then attach to the conversation case to prove my clocks don’t have trademarked logo. After seeing my photos, the account health agreed that I don’t use Trademarked clock, she told me attaching those photos to Seller Support team in order to have my 3 ASINs reactivate as well. I sent the photos to seller support. Unfortunately, only one of three seller supports reactivated one ASIN for me. I got stuck with the other two ASINs because the seller support who handle these cases can’t reactive these ASINs. They said it against Amazon policy again. (FYI: each ASIN is handling by different seller support). Would you please help to solve this problem? My account is at risk of deactivate. In case Amazon support need to look further to my issue, my case number is: 17463230101 and 17463133091. (FYI: there is one seller support of the case 17463135111 has reactive one of three deactivated ASINs)

Thank you all,

@Dougal_Amazon@Quincy_Amazon@Manny_Amazon

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Atlas_Amazon

Hello @Seller_IA6hXTbiiZFM2

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Seller_IA6hXTbiiZFM2
In case Amazon support need to look further to my issue, my case number is: 17463230101 and 17463133091. (FYI: there is one seller support of the case 17463135111 has reactive one of three deactivated ASINs)
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Thank you for the information provided regarding the recent suspected intellectual property violations you have received. I understand that you were able to take action to resolve one of the violations, but are still seeing two of them on the account health page. I know this can be increasingly frustrating, so I do want to provide some support. To do so, I will need clarification on your specific situation.

I did review the case information you shared, and saw in the messaging where our team indicated that the images were updated to reflect a new version of the product. Would you be able to clarify if the product images are reflecting a new version? Generally, when a product is updates or has a new model, a new ASIN will be required.

I will continue to monitor the thread for your added details as this will help determine what guidance will be appropriate for your situation.

Best,

Atlas

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