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Similar to previous years, our standard returns window will be temporarily extended in anticipation of customers shopping early for the holidays.

Our 2024 Extended Holiday Returns policy requires that items bought between November 1, 2024, and December 31, 2024, can be returned until January 31, 2025, except for Apple brand products, which can be returned until January 15, 2025.

This policy applies to seller-fulfilled, FBA, and Amazon Retail orders.

Although the returns window for orders will be extended, returns eligibility for all orders remains the same.

For more information and to view returns eligibility for each category, go to About our returns policies.

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I have two AWD (IUSP) Shipments that shows that was delivered on 10/30. Now it's 11/15 and ZERO boxs/ units have been received.

In the investigation of the Amazon case and AWD staff, they have been asking me to wait. The product has been out of stock, and I am afraid that there will be no product sales on the Black Five network, which is a great risk of lagging sales. What should I do? Please help, thank you.

Shipment ID:STAR-XPCTBW44PKJBM

Delivery appointment information:

Appointment ID: 11738811296

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I am requesting the removal of a review that I believe violates Amazon’s customer review guidelines. The review focuses on issues related to quality control rather than the product's performance, which may not comply with Amazon’s policy on product reviews.

Review Details:

ASIN: B089MBY33K

Review Link: https://www.amazon.com/gp/customer-reviews/RTNOYV104OMP8/ref_=bcr_shw_rev_dtl

Review Content:

"I have been using this for a few years and the one I received in August came out like water and not in paste form. Definitely not good! It seems so odd that this happens. Where is the quality control?"

Reason for Removal: The review comments on potential quality control issues and implies concerns with the handling or manufacturing process. According to Amazon’s review policies, customer reviews should focus on the product itself rather than seller or quality control concerns. Additionally, the phrase "Where is the quality control?" indicates dissatisfaction with factors beyond the product’s inherent qualities.

I kindly request that Amazon evaluates this review for removal as it focuses on issues that are outside the scope of a customer’s product experience.

Thank you for your assistance.

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Dear Amazon,

We had a product that involved a GCC issue and the page was removed. We submitted the material complaint on October 28, but it has been more than 15 working days and we still haven't received any reply. Review case id: 16561347371.

Please help us expedite the review and reply to the product page. thank you.

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I'm trying to add new product with GTIN exemption (approved), but the error 8541 keeps appearing. What's worse, it gives a message that it conflicts it with a non-existing ASIN (the product that we don't sell anymore and the listing is deleted long time ago).

Of course, support are totally uncapable of fixing the issue, as they keep replying "unfortunately we cannot reinstate the ASIN...", even if I keep repeating that I am not trying to reinstate any ASIN! I'm trying to add a new product that is different from the ASIN that supposedly conflicts with, they are different brand and different categories.

The case numbers are 16627636881 and 16663570861, but they are pointless. Btw, they kicked me out of chat since they didn't have answer to my question of what is causing this mess...

Any help how to overcome this nonsense?

@Seller_l3eCP9f1PtJXC@Seller_zukQNO61PzGck@Seller_l7Jtck9jxnEA0

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PREMIUM A+ CONTENT Unlocking help help
by Seller_iNNBmbxGSLFnM

Hello,

I am currently facing an issue with premium A+ content for almost a month.

I done what the rule required, Premium A+ content was not granted on my seller's account .

Someone can check and escalate it?

Thanks in advance!!

Case ID 16599976381

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Deferred payments
by Seller_a8wd38a3Y1i0d

Amazon says payments are now being deferred, ok i understand that part. When it says payment released, where is the money being released to? I don’t see the amount reflecting anywhere for me as a disbursement. This is so upsetting.

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The product has arrived at the Amazon warehouse, please arrange for it to be put on the shelves in time Thank you。 FBA18HX1JZJ6U000001

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We've released our Ultimate Brand Guide for 2024 with new programs, features, and strategies for brand owners.

Find out how you can leverage brand programs to help grow your brand awareness, improve your consideration, increase your conversion rate, build your brand loyalty, and protect your brand.

The guide includes:

  • A table that helps you merge your business objectives and the Build Your Brand page for a holistic approach to brand building.
  • An overview of brand programs, how they work, eligibility criteria, links to the program, and educational resources.
  • Case studies with inspiration help your own brand succeed.
  • Additional resources, guides, and videos.

To download the guide, go to 2024 Ultimate Brand Guide

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Hello Amazon Seller Support,

I would like to request the removal of a review that appears to violate Amazon’s customer review guidelines. The review contains inappropriate language, which may affect the perception of my product unfairly.

Review Details:

ASIN: B086VS2ZSW

Review Link: https://www.amazon.com/gp/customer-reviews/R3HMTN50TNOE9G/ref_=bcr_shw_rev_dtl

Review Content:

"I am sure it works, however to me it smells like rotten fish."

Reason for Removal: The review includes language that could be perceived as inappropriate or offensive ("smells like rotten fish") without providing a constructive evaluation of the product. According to Amazon's review policy, reviews must avoid using offensive or derogatory language. I believe this violates the guidelines regarding acceptable content.

I kindly request that Amazon reviews this case and considers removing the review for containing inappropriate language.

Thank you for your assistance.

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DISAPPOINTED NEW SELLER
by Seller_7etJKB3IkRe75
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I am new to selling here on Amazon, and I am very disappointed so far.

Initially, my account was suspended because of a product authenticity issue without further explaining the basis of it. The only explanation I can think of is that one customer complained that the product was not effective and requested a refund. The product is "WINDEX" for god sake, who will fake that?.

I provided all the receipts, and even tracking numbers that came and shipped from the BIG KNOWN COMPANY (my supplier) itself. Yet still, I was told it was not enough, and they are still looking for more information. I'm not sure what else I can and should give them. After they suspended my account, I lost access to the chat support. I can't even call them, so I am not sure how to get proper help. I only get mostly automated responses with the same messages.

Then, I am experiencing a bunch of granted AtoZ refunds even after sending evidence and photos from the courier that the items were delivered in front of the customer's door.

It's getting ridiculous; I'm at the point of losing hope to reactivate my account and not even willing to reactivate it because of these refunds that you can't even appeal or fight for.

Basically, selling here stresses me, and instead of earning money, I lose a lot of money. I will definitely not recommend selling here. I think selling here is a BIG JOKE!

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