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Buyer requested a return in August. Never returned the item so the return request was automatically CLOSED by Amazon 2 months later. In December, the tracking info became active so I was charged for the return shipping label in my seller account. Problem is, the delivery address is in a different state. I'm in Virginia and it was delivered in Pennsylvania. The 1st scan wasn't even in the state that the buyer was in (WV). It scanned in NY. I don't know if the buyer changed the delivery address on the return label and just used the label or if the tracking number was recycled, which USPS does do.

I've reached out to Seller Support 3x and none of them will take the time to understand the situation. All they say is that it was delivered and to take it up with the carrier.

Can I please get help with this? Case ID: 17161556261

Thanks in advance!

@Xander_Amazon @Danny_Amazon @SEAmod @Cooper_Amazon

What happened with the SAFE-T Claim staff? Did they all go home? SAFE-T claims used to be handled in 12-24 hours, and almost always accepted. Now, they take 7-10 days and many are denied! Same exact issues as in the past, totally difference responses now.

What is happening now is you place a SAFE-T claim and 7-10 days later you get a denial, or often asking for more proof. 10 days is along time to keep all returns hanging around for Amazon to respond and then locate and get more photos or details.

I have had 2 damaged items but Amazon only refunded the shipping, not for the damage. I appealed, 1 was denied, the other, of course, I am waiting for their response...again. I had 1 book returned that was different than was shipped (shipped leather, returned hardcover). I sent photos of this, but this was not enough. 8 days later they deny it and ask for more information. I don't even sell that version hardcover book!!! I resent all the information and some new photos (I just happen to still have the book sitting around 8 days later), and now we wait a long time again.

I have had as many as 8 SAFE-T claims at one time setting there unanswered. Are you trying to save money by delaying and confusing everyone so that we decide it is not worth it to fight against the system? Deny, deny, deny, hope we give up. Or, grant a small portion and hope we do not notice.

There is very little resemblance of the SAFE-T claim system prior to 2025. I wonder what changed.

@Seller_zukQNO61PzGck @Seller_RSwABJNHpHnEZ @Seller_l7Jtck9jxnEA0 CASE ID 17181122831

At 2:00pm EST today, my new listings stopped showing up in the manage inventory page. I did 5 and no email no nothing.

Contacted support to see what the problem was. Apparently the system threw my last 5 listings into the "Complete Drafts" section, however, when I look at it is is blank, absolutely nothing is there.

They kept trying to get me to edit these 5, which I cannot see, sent me to two other support reps who did the exact same thing.

It is like all the categories, when I use copy, on a listing I did this morning are all crazy, asking for a garbage can of new information which are all irrelevant to my listing. Somebody did something on Amazon end today...

So I created a "New Listing" add product bare bones start. That went fine. Whoever made the change to whatever they should have left alone, needs to be disciplined. I guess copy a listing only works, until someone makes a change to required values, then you gotta start all over again.

Errors on new listings have to do with "Color Map" and "Color" which were entered before I submitted and it comes back as "search suppressed" I use the quick edit window and in a few minutes the "suppression" is lifted.

Tried the same "New Listing" trick in the original category I was having trouble with that also disappeared into the void.

I saved the Live Chat and posted it to the CASE ID.

At my wits end...

edit:

Checked live pages and all my current listings in the "big problem" category are not even showing the category they should be in (was fine yesterday). The section where the category should be displayed to the customer side is blank.

Hi everyone,

I’m a seller on Amazon, and I’m facing an issue with getting my product re-measured. I have submitted multiple requests through Seller Support, provided images and evidence showing the correct dimensions, but Amazon has not responded to any of my requests. Even after escalating and opening new cases, I still haven't received any updates or resolutions.

This incorrect measurement is affecting my storage and shipping costs, making my product less competitive. Has anyone else experienced a similar issue? How can I get Amazon to re-measure my product or escalate the issue to a more responsive team?

Any advice or shared experiences would be greatly appreciated! 🙏🏼

Thank you!

My payment has not yet been deposited into my bank account, and the Amazon specialist told me to reach out again after 30 business days which is six weeks!

I am extremely frustrated with Amazon support. It already took them a month to release the funds from the reserve, and now they’re saying that a “ 3 to5 business day deposit” means nothing. Instead, they expect me to wait 30 business days before following up.

This level of incompetence in Amazon support erodes trust between sellers and Amazon. We all pay fulfillment fees, and we at least expect a reasonable response.

We have an amazon product with over 1300 5 star reviews - worked hard to get it there! NOW, to find that product, visitors must scroll through pages of ads!!! So, either we become unprofitable by spending another 20% ACOS - OR - we lose the business all together.

WHAT ARE YOU OTHER SELLERS DOING ABOUT THIS?

FedEx keeps mis-calculating the weight and dimensions of packages I sent out. This keeps happening continuously. Whenever this happens it results in a huge loss since the adjustments are always more than the order value. Every time I open a case with seller support about a FedEx adjustment, they never get it resolved since they just send the same copy and pasted message. I even add images in my case to give them as much info as possible. But still nothing gets done. However, last time I had this issue I made a forum post, and an admin responded, and the admin was really helpful and got the issue resolved for me. They were so much more helpful than Seller Support and I am very grateful for how they resolved the issue. The admin was @Seller_RSwABJNHpHnEZ. I hoping they see this post so they can help me again.

Previous threads

https://sellercentral.amazon.com/seller-forums/discussions/t/d050955f-a441-4048-bec6-56118e3193eb?postId=f6f4d410-116b-4695-9d03-f51f355519dc

https://sellercentral.amazon.com/seller-forums/discussions/t/4217212e-2d87-4eb8-9338-c9108f80df50?postId=c7e66a6a-f8da-4299-9484-5e253bea8ab4

I have provided you everything also the utility bill of the previous country but its seems you are not going to reinstate my account regardless of what I do. It makes me move to the next step. I have a strong evidences such as screenshots, emails and previous threads to prove that.

I have filed a complaint with Better Business Bureau (BBB) because you're so called "Department of resolution and copy pasting responses" is not capable to complete the simplest task with all documents provided in 2 years.

Now I'm going to file another enforcement complaint with Federal Trade Commission (FTC) also with State Attorney General's Office.

Later, I will file another dispute with US Department of Justice.

Since you're doing this more than a year, I want not Just the resolution but also the compensation of the time you have wasted.

Worst Platform on the planet with the Trustpilot rating under 1.5 out of 5.

Amazon’s forum consistently deletes factual posts that highlight issues or concerns, creating a stifled environment where transparency is suppressed. I am taking screenshots to ensure accountability.

Amazon deactivated my account, stating that my product is inauthentic. However, I source directly from the brand, have a letter of authorization, and provided invoices, LOA, order confirmations, correspondence with the brand, bank statement, and business registration documents.

Amazon keeps rejecting my submissions, saying there’s “not enough information.” The most frustrating part? They have NEVER contacted the brand to confirm my authorization or the authenticity of the ASIN in question.

How can they claim there isn’t enough information if they haven’t even checked with the brand? This is completely unacceptable and unfair.

Has anyone faced this? How did you resolve it? Any advice would help.