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We received an authenticity claim on ASIN: B07L386BVM and the buyer left a negative review on us. We believe it was done by our competitor with the intension to harm our reputation and it is not fair to us.

The buyer from Order ID 114-8780606-8389009 left a negative seller review

The shipping address is 3 BRIGADOON DR, SUFFERN, NY 10901-3810, and the buyer’s name is Yacov. We tried to contact the buyer but there is no response.

Through peoplefinders.com, we located the current resident named Yacov Insel living in this address.

Yacov Insel is associated with other addresses based on peoplefinders.com.

One of the recent addresses is 258 W Englewood Ave, Teaneck, NJ 07666, which happens to be the registered address for our competitor, Central Communications LLC (https://www.amazon.com/sp?seller=AUT0LKH0RETSB).

Central Communications LLC has been selling the same product.

We would like Amazon to do some serious investigation instead of doing automatic rejection of our policy violation report.

hi, I am a new seller. I have been working on my first listing and just started receiving the inventory into FBA. I closed ( paused) the listing yesterday and today I can’t access my account. I don’t have any notifications , didn’t receive any emails, the payment method is updated, already switched from business credit card to a debit card. The Help isn’t available as it keeps showing the red warning message “Your account is inactive” .

Store status :

México active

Canada active

United States active

Any advice?

Hi All,

Looking for some help here from the community and MODS, I currently want to get rid of my units of a particular product, its large bulky and therefore costing me a lot. I am selling at a loss right now but I assume that doesn't really matter to Amazon so long as I am paying off all of the fulfilment fees etc.

Case ID - 16943224161

Right now some orders have been in the system for 48 hours but I now have circa 40+ orders ALL pending payment verification.

Please note that these units have caused me massive issues in the past, liquidation order since august 2024, nothing got cancelled in December and was recommended to sell these units by Amazon Leadership. So I have a little bit of apprehension in when I do sell these units, ALL orders are now put into pending, awaiting verification. Can someone here help me take a look as I KNOW:

- takes 21 days, once that happens it gets cancelled etc.

But there is definitely something else going on here so please let me know if there is an issue with the inventory, glitch, account health etc?

@Seller_s3amN64nZ4y9V

@Seller_aEROSwwdnzGiU

@Seller_SBIjJooGeXSQ6@Seller_hme3Wbydd1ihr@Seller_l3eCP9f1PtJXC@Seller_RsATYbG9XP0HP@Seller_YeWcEeTwlVO93

I have three work stations and a return station that all require constant (every 20 minutes) to re-enter a new OTP number.

Obviously there is one number that receives the code. That phone is not always near by and is going off 15 times a day. This has slowed our business down and made it difficult to leave the warehouse. Our return station logs off every 10 minutes.

Is there any way to stay logged in for longer periods of time? This is not set up in the best manner, and seems like an easy fix. why not one code for the day???

Feedback appreciated.

Hello, I am trying to reactivate my seller account, but I am stuck in the same loop. On the home page of my account I see this message "Your account has been deactivated". Please click "Reactivate Your Account" below it takes me to update credit card information, I have added a new account but doesn't let me do anything else. Even when clicking HELP, it takes me back to to the "Your account has been deactivated". I am unable to resubmit documents to reactivate my account. Please help Amazon.

My seller account is listed as inactive, however I was still charged last month. How do I cancel this account and stop being charged?

Someone at amazon please look at this and explain the rules to me so I know how to operate. Order 111-2564163-9971422. Shipped and delivered on time. A signed POD showing the correct address. Item was a shuffleboard table at 2195.00. Customer filed an a-z claim without ever contacting us about an issue. Claimed non delivery. Shipment was via Mainfreight which is an LTL carrier. Our products are hard to ship and we use carefully vetted carriers. This is not a package shipment and freight is not available to buy from amazon. Amazon denied our appeal stating "you have not provided sufficient evidence to prove delivery.". If a signed POD on the dates and at the address is not enough then I don't know what is. Please share with us what would be sufficient.

So sick of this.

I've been online for 4 hours and twice I've had to do 2-step verification. THIS is nonsense. Esp. since the FBI advises AGAINST 2-step verification.