Ask Amazon: Remote Fulfillment with FBA Program

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#12

Hi @MD_FBA_Seller and @Hit_or_Miss,

Our eligibility rules are constantly evolving to ensure we are capturing the latest cross-border compliance rules, import/export restrictions, etc. if you have questions regarding eligibility changes in specific ASINs, please open a case with Seller Support and they should be able to route your ticket to the correct team to review.

If you already have a specific case open, please private message the case ID and I will escalate accordingly!

Kelly


#13

Hi @Alexa_Di, Thanks for your question! Each marketplace will require requests for approval since approvals from the US won’t transfer over. Products that are eligible for remote fulfillment will go live once you have successfully received approval. Some products will show approval is required but will not be eligible for remote fulfillment. These products may be eligible to be sold through Merchant Fulfilled or through in-country FBA for the respective marketplace.

Wyatt


#14

@Phoenix_Nutritionals Please see answer to @Alexa_Di if you have the same question.

Wyatt


#15

Looking at our new Amazon.MX account, ~50% of our sales thus far are being held in reserve. After our initial two-week sales period, and assuming we continue to make sales, are those funds released back to us? If not, how big of a reserve fund is required ?


#16

Hi @Learning,

At this moment, Remote Fulfillment is not available to handmade accounts, but the team is constantly working on enabling more selection. When Remote Fulfillment expands to include handmade categories later on, your eligible inventory will automatically be enabled as long as you are enrolled in Remote Fulfillment at the time.

Best,
Haydon


#17

Hi!

We have multiple brands in our account, and are only interested in selling a few of those brands (and not the entire catalog). We have build international listings turned on, so when we enable the program, it auto-creates all eligible listings in the target marketplaces. How do we go about keeping the brands that we dont want in MX and CA out? We have deleted them, but they reappear.
Thanks


#18

We have numerous ASINs that have been erroneously marked as being subject to import restrictions. We have tried many times over the past year, but have not been able to resolve this issue with Seller Support. What specific steps can we take to lift incorrect import restrictions?


#19

Hi @eSource,

When setting up the Build International Listings tool, you will have the option to “Select Specific Offers” and input only the SKU’s of the items you want to sell. You can learn more about setting up the Build International Listings tool here.

Best,
Haydon


#20

We have the same issue that some ASINs were eligible and later becomes ineligible while its variations are eligible. It is not clear which restriction applies. Should the support case be opened in US or CA?


#21

I’m using FBA in all 3 three markets. Why does it say I’m out of stock in Mexico and Canada when I have a 1000 units available of the same product in the United States market?


#22

If we do remote fulfillment for Canada, how do these orders show up in the date range reports for US? Do they show up in the Canada date range report?


#23

Hi @TreVee , Thanks for asking our team! You will want to review the Remote Fulfillment ASIN Status Report and check the offer status for the SKU. Something is preventing the offer from being enabled in Remote Fulfillment and this report will explain what the issue is. This video in Seller University explains this report.

Wyatt


#24

Hi @Creative_Designs_Dep,

In order to view your Remote Fulfillment orders from Amazon.ca, please access the Date Range Reports within your Canada account instead of the U.S. account!

Best,
Haydon


#25

We’re US based and sell our products in the US and in Canada, both FBA. If we set up Remote Fulfillment will we be able to stop shipping to Canada FCs?


#27

Hi @BellaGlobe,

Support cases should be opened within the applicable destination country (CA or MX). If you believe you are seeing an inconsistency in eligibility for your variations and they have minor differences such as size, color, etc., then this is good information to bring up in a seller support case. However, product eligibility is complex and Remote Fulfillment with FBA eligibility rules include import, export, trade compliance, risk and additional operational and business rules.

In most cases, no further action is required from the seller. When eligibility rules change, the ineligible ASINs will be automatically reevaluated and enabled/disabled based on the latest rules. You may also sell this product by listing by inbounding inventory directly in country.

If you already have an open case, please DM it to me so I can action accordingly.

Kelly


#28

Hi @Rimbaworks,

We will not be able to deep dive eligibility issues in this Forums format. Please open a ticket through Seller Support so they can help troubleshoot and route your issue to the correct team for review. At that point, please DM the case ID so we can escalate accordingly.

We recommend that you continually monitor factors that can affect ASIN eligibility so that products are safe for customers to import. When the offer status is “Not Eligible,” that means the ASIN has failed one or more Remote Fulfillment specific eligibility checks for the target marketplace(s) combination in question. In some cases, an ASIN is eligible for cross-border fulfillment under a different fulfillment method, such as local FBA fulfillment or seller-fulfilled, but is not eligible for Remote Fulfillment with FBA.

Remote Fulfillment with FBA eligibility rules include import, export, trade compliance, risk and additional operational and business rules. In most cases, no further action is required from the seller. When eligibility rules change, the ineligible ASINs will be automatically reevaluted and enabled/disabled based on the latest rules. You may also sell this product by listing by inbounding inventory directly in country.

Thank you for your participation!

Kelly


#29

Hi Sellers,

The Ask Amazon focused on the Remote Fulfillment program has concluded, with the FBA team no longer available for the live Q&A. Thank you to all the Sellers who participated in this experience. If you have additional questions or looking to learn more, follow along with the FBA category on Seller Forums.

We hope you found this experience helpful as you adjust business needs to the policy update. We welcome any feedback from you that will help our team continue to improve this experience for you.

For our sellers waiting on an answer, we will post the response by 5 pm PT tomorrow.

Thank you!

Kelly


#30

Hi @Siba_Sports, Our FBA team recommends that you contact seller support within your MX seller account and they should be able to troubleshoot any order tracking issues for you.

Wyatt


#31

As a registered brand owner, Amazon growth advisors or reps keep advising me to do bundled product listings, remote fulfillment and other fun things… All of which don’t exist for handmade.

It’s confusing that they suggest it … and then I get to go back and forth with customer service when it doesn’t work… and then maybe a month or two after bouncing around with service reps I finally am informed it isn’t accessible for handmade.

There should be a clear list of things that are and are not available to handmade so we don’t have to waste our time trying to troubleshoot the growth team suggestions.


closed #32