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Welcome to Seller Forums

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Hi Sellers!

Come learn about Transparency at an Ask Amazon event on Thursday, November 21st, from 8 am to 5 pm PST.

Community Managers and the Transparency team will answer your questions posted in this event thread. Feel free to leave your questions within this event thread before the start of the event, however, please note that the partner team will not be available to review and respond to questions until the event date.

What is Transparency?

The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:

  • Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
  • Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
  • Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.

For more information, please go to the Transparency program page.

If you are already enrolled, or thinking of enrolling in Transparency we would like to hear from you. Please join us on November 21st!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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LİSTEME ÜRÜN EKLEYEMİYORUM
by Seller_IVRokT2KAaEMB

Merhaba, ben mağazamı yeni açtım, bugün listeme ürün eklemek istedim fakat hiçbirini ekleyemiyorum. Yeni bir mağaza olduğum için mi anlamadım,yardımcı olabilecek biri var mıdır acaba?

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IF YOU'RE NEW - DO NOT SELL ON AMAZON FBA
by Seller_8XwYBTQorV7RK

This is a message to all potential new Amazon FBA sellers - do not sell on Amazon FBA unless you've read through ALL their policies in detail.

As a new seller, I've had an extremely negative experience selling here with many surprises, and I ended up being charged over $3,100. Some of these surprises come from policies that are hidden and you won't know, until it's too late.

With a failing business (from the ridiculous FBA fees that are charged just for storage), I decided to stop selling on Amazon FBA. With this, I was given an option to stop Amazon FBA and have the items returned to me. In this return process, I tried to look to see if I would be charged for this - nothing was to be found during this process. Amazon ends up charging me over $3,100 for the FBA removals. If you didn't search for their policy using the exact search terms of "FBA removal order fee" then you'd also be unaware of this policy, and subsequently charged.

Getting in touch with Amazon support has been horrible. My feeling is that this is intentional, making the process of contacting an actual person difficult while they have their support team offshore. I have a couple of email responses from members of their "leadership team" (Amala S. and Kurt L.) who both give me a copy and paste exact same response. No real help there, unsympathetic, while treating you just as another number.

From what I've experienced, I wouldn't doubt many others feel the same. If you have experienced something similar, I would encourage posting here and discussing, in order to help and save others the headache and financial hardship. This has left an extremely negative experience with Amazon as a whole, and this is my genuine warning to all potential Amazon sellers.

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Request for Urgent Account Reactivation
by Seller_dP813AwmGvQfj
in group

Dear Amazon Support Team,

I am facing difficulties in providing quality service to your customers because my account has been deactivated. I have submitted all the required documents and proofs as requested. Kindly review them and reactivate my account so I can continue serving your customers with the best offers and services.

Thank you for your support.

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Assistance Needed with Missing Inventory Issue
by Seller_xWQwhZxGL8q25

Hi,

I’m facing an issue with missing inventory for shipment FBA18GBV4BF5. Support has investigated but couldn’t find any actionable lost events and asked for Transaction Item IDs, which I don’t have.

Case ID: 16697028221

I’d appreciate any help resolving this.

Thank you!

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other FBA fees
by Seller_6NYy0sAeVHZ80

Greetings - We are seeing large amounts in the "OTHER" FBA fee catagory. Does anyone know of a report that can show us what these fees are for? I know this question has been asked but I had trouble finding an answer. I also opened case ID 16696364471 in case there are any mods reading this and the response was not helpful.

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Hello, I am reaching out for assistance regarding a recent IP violation on our listing. After communicating with the Account Health Specialist, I promptly removed all IP-related terms from both the product listing and backend. The Account Health team confirmed that the necessary changes have been made.

Case ID: 16595292681

Additionally, the Abredir team has confirmed that the IP-related terms were removed from our listings and assured us that all listings would be reactivated within 7 days. However, despite this, we are still seeing 38 of our listings remain inactive.

Could any moderators kindly assist us in resolving this issue or provide further clarification on the status of our listings?

@Seller_guPeMXBrBxqyU@Seller_rl7kltrMnkHFJ @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck @Seller_YeWcEeTwlVO93 @Seller_RsATYbG9XP0HP @Seller_aEROSwwdnzGiU

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2 replies
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Balance charged by amazon without clarification
by Seller_9Nu4fcaAVttN0
Amazon replied

Urgent Help Needed!

Amazon deactivated my seller account due to authenticity concerns, despite providing invoices from authorized distributors. Submitted the original invoice from the distributor but amazon dispose off my all inventory that cost more than 7k $ after that amazon charged all my payment that was In my account.

Issues:

- $1,600 balance withheld

- Inventory disposed of without consent

- Repeated payment requests ignored

Seeking assistance for:

- Releasing disputed balance

- Explaining expenses

- Reactivating account

Has anyone faced similar issues? Advice appreciated!

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I have already asked this question to Seller Support and this is the template they have on file.

Case ID 16699486001

1. Enroll in Amazon Brand Registry if you haven't already. Brand Registry provides you with powerful tools to protect your brand and intellectual property on Amazon.

2. Once enrolled in Brand Registry, you can use the Report a Violation tool to report unauthorized sellers or potentially counterfeit products. This tool allows you to submit detailed information about the issue, including the ASINs affected.

3. Provide as much evidence as possible when reporting the violation, including the screenshot you mentioned and any other relevant information that demonstrates you are the rightful brand owner and that these offers are unauthorized.

4. If you're already enrolled in Brand Registry, you can access these tools through your Brand Registry account.

5. Additionally, you may want to review your distribution agreements and ensure that your products are not being sold to unauthorized parties who might be supplying Amazon retail.

So based on what Amazon recommends, it looks like I have to report Amazon retail via Brand Registry. I have done so through trademark infringement as it just requires an explanation and no test buy. Hopefully it works.

But I was wondering if this has happened to anyone and what you did about it?

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My account got deactivated.
by Seller_j9JMVsTfY1lVw
in group

My account was made inactive. How do I get it to be active again? Amazon asks "Please provide the following information to gain complete access" and they just say to reactivate the account.

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2 replies
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Rude Customer Service!
by Seller_JpOwK0cCMQzTa

Dear Amazon Support Team,

I am extremely disappointed with the treatment I received from your representative Aqsa during case #16701833741. Aqsa was outright rude, disrespectful, and had the audacity to close the chat while the issue was still unresolved. This level of behavior is completely unacceptable and unprofessional.

I demand immediate action be taken to address this matter. I expect better from Amazon, and this experience has been infuriating.

0 votes
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3 replies
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