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I have been battling this issue since September. All of my accounts are affected. I received the following from Amazon: "We believe your account or a related account is engaged in sales of counterfeit inventory. The violation of intellectual property rights, or the engagement in deceptive or illegal activity harms customers and our store."

I provided all the required documents and sat through a virtual interview, then submitted all the same documents again. Eventually, I was told that my case is "...currently under review with our internal team." and that someone would notify me of what to do next.

I have been waiting for the internal team's review for two months. Is this normal? I feel helpless, just sitting here waiting for Amazon. Is there else I can do? Surprisingly, Amazon Account Health Support is not very helpful.

where do i look why the customer got a refund?

We are a family owned company, we make and sell Welsh tea cakes, a very unique product of our own brand, we've been selling them on Amazon for 10 years. We have very high product and feedback ratings and basically very few complaints. Today we got this product inquiry(see below) which makes NO sense to us, it's as if the buyer was high when they wrote it. We responded (see below) but my worry is that Amazon doesn't care if a customer is off their rocker, they can punish us if this customer makes some sort of product complaint, they will even delist a product if a customer makes claims about it that is untrue, we've seen that happen. What's odd is that this customer purchased the cakes once before and so must have liked them, this was their second purchase. We responded as shown below, did we handle it right? Is there something else we should do? Note, I cannot repost their inquiry verbatim because it contains words that Amazon's systems won't let me post here, although apparently customers can write whatever they want in a product inquiry?

INQUIRY: "Is there (slang word for semen) in these Welsh Cakes? In the orange cranberry Welsh cakes the bite were very vocal reactive. I basically need them for my face shape. It's very difficult to get shortbread that I like. The density is also different in the cinnamon cakes. It made me suspicious of my toffee too. I hope it was an accident because it shouldn't be expected of me to have a support stance on the Russian notice."

OUR RESPONSE: "Hello, We are sorry that we do not understand your inquiry, we don't know what (slang word for semen) is but there is certainly no ingredient like that in our cakes, the ingredients are listed on the packaging. We don't understand vocal reactive. The entire inquiry makes no sense to us. We are not sure what you are asking. If you can clarify, we will do our best to answer any questions. Regards, Joe & Denise"

We are facing a difficult situation at this moment, we listed a product but didn't sale any unit but today we received Product Policy Violation Counterfeit without a Test Buy. We haven't sold any unit.

How we can be questioned for Counterfeit without a Test Buy? and how can we submit our appeal?

A few months ago we listed a product of Ubiquiti the same happened with it the product SKU, Description and Pictures are stating that the product belongs to Ubiquiti but it the brand name a seller has mentioned his own name. We are authorized seller of Ubiquiti have submitted LOA and invoices several times but Amazon isn't removing that violation for our account. Now we are worried what we need to submit for to reinstate our account.

We have 2 same violations but we don't know the solution :(

C "I already received this package beforehand but it still says it is being delivered tomorrow"

Me "Ok, thanks for the notification, appreciate it."

C " I would like a refund for this item. It was already delivered but it still says it’s being delivered. Thank you."

This is the message from the customer, so now I have to balance out the fact that they may do an A-Z for an item arriving early (untracked), told me about it but because of Amazon robots saying it hasn't arrived, they are requesting a refund. Broken system to the extreme,.

Hi

We would need help as for the reason why the Premium A+ Content access has not been granted even meeting the criteria. We have done several ASINs and A+ Contents throughout the year and up until this point we still don't have access to it. Can anybody tell us why this is happening or what do we need to do for us to have access?

Thank you!

I'm looking for a report that will show my mobile sales vs browser sales. Does such a report exist? The only report I can find is the business report showing my mobile sessions vs browser sessions.

Can someone help me find my shipping charges and Amazon FBA fees for my taxes. Thanks in advance

for ungating, does Amazon accepts invoices from amazon.com?

I know Amazon in the U.S. does.

case id ID 16362168981 told me they don't accept 'retail receipts' when it is actually a receipt from Amazon.com (not purchased with prime)

thank you for any help you can provide!