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New Listings Deactivated and not allowing request for Approval
Hello Sellers & Amazon,
We recently listed our new pet food products on Amazon without any issues, and they were active and available for purchase. However, after attempting to edit the listing, our listings were taken down and are now showing as inactive. An example ASIN is B0DZQD2KYZ.
Upon investigating, we found that Amazon is now requiring selling approval for this category When we attempt to request approval, we receive the following message:
We are not accepting applications to sell:
- Other Pet Supplies category in Refurbished condition(s)
- Other Pet Ingestible Products in New, Used, Refurbished, Collectible condition(s)
- Other Pet Supplies category in Collectible condition(s)
This is concerning because our pet food products were initially approved and live on Amazon, but now we are unable to even request approval to sell in the category. We have sold on Amazon for over 10 years with excellent account standing, we are unsure why this restriction is preventing us from even submitting an application for approval. We maintain all the proper FDA and USDA certifications for our products and hope this is simply a technical bug.
Has anyone else experienced this issue? It’s frustrating to have had these products live, only to now be locked out of the category without a path forward.
Any insights or guidance from fellow sellers or Amazon reps would be greatly appreciated. Thank you in advance for your help!
3 replies
Seller_OvL8C4BJWiuS9
If you are FBA, recall any inventory if you can.
Seller_rI7BZIczK8iAC
actually Amazon did put a stop on supplements and pet supplies.
Seller_Y93EKTiYA1c4H
If you are the brand owner and are Brand Registered, or if the Brand Owner has added you as an authorized reseller in Brand Registry, the Community Mods may be able to appeal. It is taking them about a week to respond to posts. Meanwhile, search the Forums and you will see other sellers in Pet Supplies category dealing with the same issue. But please DO NOT tag the Mods or ask for assistance in other posts. The Mods will respond to this post eventually and see if they can provide any help.
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