My accounts been deactivated for awhile, trying to get past the identity verification. Was sent an email that said to go to “Take a photo of your face”, but the link doesn’t work, been trying to use other links from other discussion posts, and still it’s not working. Keeps giving me an internal error. I can’t find the identity verification steps on the amazon seller app either, been searching for the take a photo of your face and id for awhile and am not coming across anything. I’m willing to hop on a zoom anytime, I just can’t get a request through because I can’t find where to put that request in.

Dear amazon support team,

I am having a hard time finding Identity verification form, went to settings, clicked Acct. info but I can't find Identity verification under Account info.

I need to resubmit my documents because my account has been deactivated.

Hello , I wasnt able to find the page amazon is telling me, this is the message Im getting, please help, the identity verification is not as instructed:

Within 10 days of receiving this email notification, upload a scanned copy or photo of all the required documents listed on the "Identity Verification" page.

Make sure that the information that you entered in Seller Central matches the information in the documents.

To submit the required documents or update your information, sign in to Seller Central, navigate to the "Identity Verification" page, and follow the on-screen instructions: