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Amazon Accelerate is back for its sixth year! Whether you’re an experienced seller or just starting out on your selling journey, join us in Seattle from September 16 – 18, 2025 to fast-track your business growth.

  • Discover a wide array of expert-led Breakout Sessions tailored to various knowledge levels, ensuring there's something for everyone regardless of where you are in your selling journey.
  • Immerse yourself in practical learnings so you can walk away with immediate, actionable insights. Explore learning formats including interactive demos, workshops, presentations, and trainings.
  • Be the first to hear the latest, cutting-edge launches. Discover how Amazon is innovating on behalf of selling partners using seller feedback, customer insights, and industry trends.
  • Delve into Amazon’s latest launches with an Amazon subject matter expert at the Seller Cafe. Benefit from being part of a smaller audience, allowing you to have your questions addressed and dive into the details of Amazon’s newest tools, features, and services.

Watch this video to see what Accelerate is all about.

Did you attend last year’s conference? Please let us know your feedback in the comments below.

We can’t wait to see you in September!

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owner passed away
by Seller_LmXu6V4WGgnft

my husband, who owned the business, passed away over a year ago. I closed the account but now i need the tax 1099 and everytime I try I get a message that my account is inactive. I know this because i closed it but i still need the 2024 tax forms. how do i get the form so I can file the taxes for 2024

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The response I received from Amazon about my claim was absolutely ridiculous. I opened up a claim because customer stated package was not received and Amazon immediately refunded the money. I sent Amazon screenshots of the tracking information and the actual UPS photo showing the package was sitting outside his front door.

This is Amazon's response to my claim# 66037-91017-9658404:

We need some additional information to complete the review of your SAFE-T claim for the order 112-2052374-5955440.

Next steps:

To proceed with your claim, provide the following information within 7 calendar days of receiving this request.

-- The details of why you are requesting a reimbursement.

-- Photographic evidence of the damage or difference with the original item. Please note that images of packaging will not suffice.

-- An image of the return mailing label on the package. Do not use the digital file or the RMA image and make sure that the image is clear.

-- An invoice document that lists the serial ID or unique device identifier, such as the barcode scanner, of the item that was sold.

-- A certification from the manufacturer that confirms that the item is working in perfect condition.

-- The tracking ID of the shipment.

-- Any additional documentation that you think may support your claim.

I already stated when I opened the claim why I was seeking reimburesement. I submitted screenshots of the delivery photograph. I also submitted the tracking# and the tracking history with proof that it was delivered. AN INVOICE DOCUMENT? YOU ALREADY HAVE THE INVOICE BECAUSE THEY BOUGHT MY PRODUCT THROUGH YOU! I am the manufacturer of this tea. I don't ship out broken bottles.

Can someone look into this? I feel that I received an AI response that doesn't even address my issue. I want my money back please. Thank you.

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Amazon Conecta: Pagos retenidos
by Seller_zWK04bzm8Ol3N

@Seller_CnfW62x6yxvJw Tengo un problema en mi cuenta Amazon USA desde Octubre 2024 no he recibido mis pagos, al principio aparecieran en reserva $4,000 USD pero en este mes de Marzo sólo me aparecen $315 USD, He mandado varios casos pero no me han dado respuesta de lo ocurrido. ID RE:[CASE 17479486701] Cuenta: Otro (RE:[CASE 17479486701] Cuenta: Otro).

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Multiple selling account violation
by Seller_KT8ukH4MrQ5PO
Amazon replied

I recently created an Amazon seller account with the help of a friend. To assist me, I shared my credentials and bank account details with him. However, I found out that my seller account got linked to another account with prior copyright violations, an account my friend was working on. I need assistance in resolving this issue, as it has affected my ability to operate my own account without any violations.

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OTDR rate below 90%
by Seller_NxQTyL4zOqAYv

For the first time ever in my 15+ years on Amazon my OTDR is below 90%. Late shipment rate you ask? 0 % as everything is shipped on time.

This is happening because of Amazon forcing us to not be able to pad our handling and shipping times. This infuriates me. I used to have 2-3 day handling but ship the day of or the next morning and everything was always delivered on or before the promised date....but nooooo...we have to delight the customer with fast shipping and handling times so we were forced to change everything to next day on shipping time. now we are at 86% OTDR even though everything was shipped on time with tracking scans proving it on shipping purchased from Amazon.

How in the world does Amazon figure this "delights" customers? I know for myself I hate being told a delivery date and then the item shows up late. I probably only purchase 5% of what I used to purchase from amazon because of this. You can no longer trust delivery times promised and it is to the point now where I would say 90% of the things I do order from on Amazon show up at least 1 day late and 90% of those are fulfilled by Amazon...but the rules don't apply to them.

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Can anyone tell me what it takes to get on the list of carriers we can pick from when confirming an FBM order?

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We received a question about an item that is clearly answered in the listing bullet points. We checked the listing in the app and the bullets are not there. We checked it on-line through the internet and the bullets are there. The item detail page has the bullets as well. Has anyone else noticed that the item display in the amazon app has changed?

Admins and moderators: Please look into this. web display is fine. All of our items are having the same issue but the one we received the question about is B07QVMGWCQ

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Hello Amazon Seller Community,

I am looking for guidance regarding my seller account suspension due to a related account violation. Despite submitting multiple appeals, clarifications, and a notarized affidavit, my account remains deactivated, and Amazon continues to reject my appeals with generic responses.

Case Details:

Store Name: Pike Sellers

Suspension Date: June 15, 2023

Amazon flagged my account as related to another seller (my uncle, Mr. Manoj), due to a previously shared business address . Despite these similarities, our businesses have always been independent, with separate:

  • Suppliers
  • Finances
  • Inventory
  • Business operations

Clear Differences Between Our Businesses:

My business and my uncle’s business are entirely separate, operating under different LLCs, brand registries, and product lines. My company has its own legally registered LLC, distinct from his, with no financial or operational overlap. Additionally, my brand registry is completely separate, and the products I sell are entirely different from what my uncle offers. Our business models, suppliers, and market approaches are unique, and there is no direct or indirect connection between our operations beyond a past address association. Amazon’s automated system has incorrectly linked us based on surface-level similarities, rather than actual business relationships.

Actions Taken:

To address Amazon’s concerns, I have removed all potentially common information from my account, ensuring no links remain between my business and any other seller. I submitted detailed appeals explaining my business’s independence, along with a notarized affidavit confirming that my account is entirely separate. Additionally, I updated my business address to remove any past association, discontinued the use of any shared service providers, and made sure that my account is accessed only from secure, dedicated devices and networks. Despite these efforts, my appeals continue to be rejected without a clear reason.

I appreciate any advice or insights from sellers who have faced and overcome similar challenges. I need guidance on the next best steps.

Looking forward to your support and suggestions.

Thank you.

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Hello sellers community,

Josh from Amazon here. I'd like to start an important discussion about ASIN creation and management to help avoid potential issues.

As per our current policies, sellers are subject to weekly ASIN creation limits to protect the customer shopping experience. These limits remain until you establish a sales history with Amazon. Additionally, if you have a large number of listings without sales, your ability to create new listings may be restricted.

For brand-registered products, there are specific requirements:

  • New ASINs must be for active (not discontinued) products
  • Products must be offered by authorized sellers or available in other retail stores
  • Non-standard multipacks aren't allowed unless offered by authorized brand sellers

For more information you can go to ASIN creation policy.

Have you encountered any challenges with these limitations? What has been your experience managing your product catalog within these guidelines?

Let's share experiences while keeping within our community guidelines.

Best regards,

Josh

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Account under review-payments held
by Seller_EA4HE15ziCCZI

Last week I received an email that my account was under review and I attended a Virtual ID meeting yesterday. I had money in my account that was supposed to be paid out today. I understand that they are holding it until this is resolved. Well today, the pay from the past 2 weeks reset and the 2,200 dollars that was supposed to be paid isn't showing up in reserved level. Where did this money go? I double checked my bank account and it hasn't been dispersed either and there is no email regarding it. My account health remains healthy aside from this. Thanks

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