Welcome to Seller Forums

We currently have 68 listings restricted because Amazon says they are children's jewelry. They are NOT children's jewelry. They were not manufactured as children's jewelry. They are not marketed as children's jewelry. They would not even FIT a child.

Appeals land on deaf ears and blind eyes. One of our managers called Amazon and was told it was because of GIRL being used in our title. Even if we were willing to remove our brand from the title (which we are not), Amazon doesn't allow that.

Several years ago, I emailed Jeff Bezos directly about an unrelated issue that we were up against a brick wall on, and he was able to resolve the matter almost immediately. That option is no longer available, of course, but why isn't there an escalation process for something like this?

Mods, can you help us (and the many other third-party sellers having the same problem)?

my account mistakenly, I put high CPC and I took alto off money in just 7hr how can solve this problem knowing that there is no product has been sold in this time

PLEASE HELP, WE ARE COMPLETELY SOFT LOCKED OUT OF SELLING! We turned over 2 million dollars plus a year on Amazon and have major issues we can not fix!

Issue 1

-We have had our Amazon CA account closed due to 4 policy violations, we have the information that Amazon want for the listings to comply with the policies, but no way of changing the listings, as all access to change the listings or create new listings is deactivated as our account is deactivated, we have opened cases and phoned Amazon and got no where, we are completely stuck.

Issue 2

-We have been selling Optimum Nutrition for many many years, however last week we can no longer send off new stock to FBA, we can sell our current stock, and sell on MF, but not FBA. Why is this, we can prove we buy these from the authorised channels? Why are you not allowing us to continue to send off new units? We are told this is because the brand is no longer accepting new offers, but our old offers still exist so this doesn’t really make sense.

Issue 3

- We have lost the right to the Grocery category on Amazon USA. Our VTR is now back to 100% on that category so now we have no way to see what caused the temporary issue before. We phone seller support and are just told to open a case as they have no clue what to do. Please can you understand that we cant explain how the issue wont happen again if we have no way of finding out what the issue was, as the report wont show the orders with no VTR anymore.

WE DON’T KNOW HOW TO RESTORE OUR ACCOUNT.

I can't even get a thread to post let alone any of my product except ONE item. A cute but stupid French Bulldog soap...

Nobody is clicking on it anyways, so why bother? Nothing else even shows up on ANY search I do. My items say "currently unavailable' except for that 1 item. (BtW- I am approved to sell handcrafted-handmade soap) It is not user friendly, the software. Maybe once you have it down, but still...look at ALL the crazy rampant issues sellers are having? WTH would I want to sell on Amazon? Why would anybody want to rely on a "higher power" (stockholders) that control your every move on a daily?? Changes rules on a whim. Changes T & C on a whim, or just in time to saturate their balance sheet for a 3rd quarter earnings report. THAT my friend is very unprofessional and quite fraudulent business practices per the SEC. That is what I think happened in October. Amazon had to increase their bottom line SOMEhow so they used AlL of YOUR SALES to do it.

A company that sells cheap Chinese stuff, doesn't mind when brands and ASIN's get totally hijacked by offshore traders, (I use that word literally), and people lose their livelihoods over it. Bots who shut down sellers because well, "they can" and someone from China stole their brand...Amazon doesn't care that China wants to destroy our entire country not just all of you sellers. I am serious here. Call me whatever you want, but I won't be selling on here. I highly recommend all of you find other platforms as well, I have done well for 25 years elsewhere and I can continue that. Thank GOD I am not reliant on this platform.

I also find it sickening that their are butt kissers on here who take the time to reply with narcissistic BS pointing out flaws in all of your threads, and complaints..what kind of nerve do you have to make snarky comments to SELLERS??? Telling them to go to the University, read the fine print, alleging they just aren't responsible enough to be an "amazon seller" because they MUST be selling fraudulent stuf because a BOT said so. Sorry wise guy but ALL OF THESE people are NOT DOING THIS. Only lame trolls post that kind of hateful BS.

The lack of critical thinking by many of these trolls and the complete shame they throw out is uncalled for. It is why our country is in shambles and it is EXACTLY what the Rockefeller's, Gates, Bezos want...while they laugh all the way to the bank, you guys are making jab s at sellers who are getting royally screwed by Amazon. The HATE culture, the cancel culture, it is created by them to keep people divided.

So go right ahead and be a wise guy and say hurtful things to other people who are being. crushed, one day it will be YOU on the receiving end of all that hate and negativity. KARMA DON'T KNOW FORGIVENESS. (and I know my grammar but that is my PHRASE and I like it as is)

I might come around if this post even goes up but I guarantee I am pulling everything down and not even wasting another minute with the seller BS. No thanks.

Why is it that Amazon constantly picks winners and losers when it comes to Deals? All we've ever been offered are Lightning Deals. Amazon's own brands, and larger brand-name back-end deals (like they have in our market with Stanley) are so beyond the pale when it comes to a level playing field. They get the "DEAL" tag at an 15% discount for a week, while the rest of us pay a fee to have a lightning deal with a minimum of 20% discount for 12 hours in total, not a week. Furthermore, they don't have the competitors ads running on their detail pages and have more back-end options on their A+ content. This is entirely garbage and gives us every reason to leave the platform after 8 years already. When I've asked Ad Support about this, they constantly move it up the chain until inevitable, a manager will write back to the effect of saying "stop asking so many questions." They use small sellers purely as a comparison for their own ends to Buyers and show their own products and back-end cooperative big brand deals to their own benefits. This is not what a marketplace is intended to be. What a joke it's turned into.

Our shippment FBA18DQ5LVJF and FBA18DQ2CC2Q, which were delivered to the Amazon warehouse on October 26th, nearly 30 days ago!!!! Appointment IDs: 95473019999 and 132569008591

The backend status shows 'Checked In' for OVER 30 DAYS!

According to Amazon's guidelines, small packages should be received and processed within 2 days. However, our shipment has been in the 'Checked In' status for over 30 days, far exceeding the promised 2-day timeframe. It even far exceeding the longest timeframe!

☹ Impact on Our Seller Business:

❶ Stock Outages: The delay has caused our products to go out of stock, leading to significant sales losses.

❷ Seasonal Products: The 30-day delay in shelving may result in our seasonal products becoming unsold, causing further financial loss.

❸ Reputation Damage: As a new seller, this delay is devastating and can negatively impact our reputation and customer trust.

☹ Potential Impact on Amazon:

❶ Customer Dissatisfaction: Customers who ordered our products may experience delays or cancellations, leading to dissatisfaction and potential negative reviews.

❷ Operational Efficiency: This delay indicates a possible inefficiency in the warehouse processing, which could affect other sellers and overall customer experience.

Our Requests:

❶ Immediate Investigation: Please investigate the status of our shipments immediately to determine if the products have been overlooked or LOST.

❷ Urgent Shelving On: If the products are located, please shelve on them as soon as possible to minimize further sales losses.

❸ Compensation: We request compensation for the financial losses incurred due to the extended delay.

❹ Preventive Measures: Implement measures to prevent such delays in the future to ensure a smoother operation and better service for all sellers.

Thank you for your prompt attention to this matter.

Yes, my situation is somewhat different from other Amazon sellers.

If you ask why, I have online links to invoices issued by authorized sellers. When you visit the official website of the brand, these authorized sellers can be verified if requested by Amazon. However, even though I included screenshots, my appeal was automatically rejected without any serious review.In addition, I attempted to forward emails from the accounting departments of these authorized sellers to the team reviewing my appeal.These emails included proof that the invoices were issued to me and contained product details, along with the e-signature of the authorized seller for reliability. I believed this would eliminate any doubts, but regardless of the evidence I submitted, the Amazon team, which automatically rejects files, didn’t even contact the supplier to confirm my appeal.I also uploaded proof from the government’s official invoice verification website (.gov) for each invoice, showing that the invoices were issued to me. Despite presenting all this evidence in a single appeal, they still did not reactivate my account.After they rejected my documents, I reached out to account health specialists by phone. They noticed the injustice and initiated a second review process.

I waited 40 days for the completion of this second review, only for them to reject it again without even trying to contact the suppliers.They do not explain the reason for rejecting the documents, but I am confident they will be held accountable in court. I have sent Amazon the first legal notice for causing me financial and emotional harm. Despite submitting valid documents, Amazon rejected my appeal without providing a reason and will have to answer for this in court.I have spoken with nearly 20 different account health specialists, all of whom are aware of the injustice I am facing. Even though they communicated everything necessary to the team responsible for reviewing these cases, the decision-making team does not approach the matter with sufficient seriousness.For example, in a process where a 60-day timeframe is given, I waited 40 days for the review to be completed, which shows how well this team works. I even requested a video call with them in case they were stuck on a particular issue, but no response was given.

I am disappointed, Amazon didn't leave me with no other option than to seek justice through legal means to claim my rights.

The reason I am writing here is to make my voice heard through you, as Amazon officials claim they cannot verify the authorized sellers and have not reactivated my account. However, when you visit the brand's official website, you can clearly see these suppliers listed.If they had agreed to conduct a video call with me, I would have had the opportunity to access the suppliers' ordering systems and clearly demonstrate the products I purchased and the authorization granted to sell them. Unfortunately, instead of resolving the issue, they chose to cover it up, leaving the matter unresolved.Therefore, I wanted to share my grievance with you one last time.

@Seller_l3eCP9f1PtJXC @Seller_rl7kltrMnkHFJ @Seller_RSwABJNHpHnEZ@Seller_JT2cdQLa0Oueg@Seller_4GjtS9k0cnHHv@Seller_NGsbQYFacZKVL@Seller_l7Jtck9jxnEA0@Seller_khUF6HPR2AHxu@Seller_OOVUXZLmb2UEH

Hello, @Seller_aEROSwwdnzGiU

My funds have been held in the "Account Level Reserve" for almost 14 days, and I’ve had two money transfers come through as "0." I haven’t received any emails from Amazon explaining why this is happening.

We’ve called 5 times and created multiple cases (16737009631, 16736822491, 16729618951, 16723200361, 16709813551, etc.), but still no clear answers from Amazon.

Has anyone else experienced this issue? What steps can we take to resolve it? Any advice would be greatly appreciated!

Thanks in advance.

Amazon deactivated my account . I sent in all the required information, including my sellers certification. Banks statements, shipping notification, invoices, tracking numbers, proof of purchase, pictures of the delivery at my location ,and company information. The Amazon account specialist told me if I provided this information my account will be activated.

I do not understand. I provided everything, I have proof of purchase on all my items.