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Does anyone know how to escalate a case of an AGL shipment not showing up on AWD Inventory after four weeks?

AGL-AWD Seller Support have not been able to give us any update.

The AGL Proof of Delivery shows

• Arrival date: 2024/10/09
• FC scheduled processing end date: 2024/10/13
• Unload date: 2024/10/21

Shipment references

• AGL Shipment ID:STAR-QJTFXFNN5PE2M
• Amazon reference ID:2RA7HSHZ

Amazon Case ID

• Case ID 16556285401

Any help is much appreciated

Thanks

Mark

Hello, Amazon account team, we fully agree with your authentication and strict verification of the source of each item. I completely agree, but during the Amazon inventory investigation, our account was found to be illegal or fraudulent due to poor performance of the legal representative's video. It is normal for our legal representative to not participate in any operations and not be familiar with the product or process. Moreover, video authentication can last up to 40 minutes, and there may be many details that cannot be remembered clearly. Therefore, we agree to accept authenticity investigations from all inventory sources or provide any information for cooperation. However, please do not easily accuse us of engaging in illegal activities. Every employee who runs our Amazon store is diligent and has never considered engaging in any fraudulent behavior. If you think there is an issue with our inventory, you can order us to delete it instead of suspending our account without any opportunity to refute it. I believe that the Amazon platform is a fair and just platform, and I also hope that the Amazon account team can help us solve the problem of our account being suspended. thank you very much!

I'm convinced Amazon has made major changes on it's algorithm, resulting in drastic sales drops for some businesses, but possibly not for all. We're unfortunately one of the businesses that has had a massive drop in the past year....about 50%. I'm wondering if this is different per catagory, per time on Amazon....etc. There's just no way that this is organic change. It'd be nice if Amazon was transparent with it's so called "partners," but I think those who've been here awhile realize we aren't truly partners. Partners are transparent, especially about major and effecting changes. Anyway, anyone who wants to chime in, what percent are you up or down from last year.....what catagory are you in......and how long have you been a seller here? Thanks all!

Dear Amazon seller community, I am devastated today and seek your advice and help. After selling on amazon for almost one year with having no complaints my amazon seller account has been suspended without any warning due being linked to my sons account who use to sell on amazon 2 years ago. I have no link to that account. It is under his name and his LLC but amazon has suspended my account stating that i have two accounts. I have tried submitting notarized documents where he claims complete ownership of that account further i have submitted official records of LLC being under separate names but still it seems like there is nothing i can do to convince amazon that i only have one account.

I do not wish this to be the end of my online selling career especially after months of handwork and putting so much money into this business. I have inventory stuck in the amazon warehouse and more on the way from vendors. i am very stressed and seek your help . If anyone has any advice they could give on how tackle this situation i would be truly grateful.

Hello, Amazon Team

what information do I need to submit for this lab service review?

I didn't see any redirect after clicking. I don't know what to do next.

Some links are currently available for sale, and some links have been blocked.

Waiting for your reply.

Have a nice day:)

Hi,

My account has been deactivated and I want to reactivate it. But I can't upload my Identity card and Credit card statement photo in the primary contact information.

I take this error. (We are currently experiencing technical difficulties with this tool and are working on resolving this issue. Please try again in 15 minutes.)

I have a case for this issue. The case number is 16587057711.

Can anyone help me for this issue?

Sefa.

Amazon's compliance review process is so slow that it is frustrating. We submitted the CPC certificate for our children's products over a month ago, but our materials are still under review and have not been updated. As this is a holiday product, it has seriously affected our sales. Please help us review and restore the product page as soon as possible, so that customers can purchase our products normally!

I hope someone can provide me with some help.

The cases are: 16012447571,16017135431,16148823721,16047405991,16069292871,16152971581

Hi, all! Hope this helps somebody! To report the crooked customer who is committing return fraud/ theft:

1. open a Seller Support case, click on "my issue isn't listed here" In the search box type "violation of return policy".

2. It should give you an option to click on a link that says to "report a violation".

3. Then click the blue link that says "report abuse"

4. from the menu list, choose "report a buyer abusing Amazon returns policy".. Select the reason for abuse of returns, paste the order number in order box , and check the box to select the item fraudulently returned. Fill in explanation of fraud

Do this for EACH ORDER where buyer committed fraud. If they stole from you five times, Amazon needs to know they did it five times. It also cost them all their Commission for five orders.

Report every order where a customer cost you all your Revenue and Amazon its commission, until Amazon either stops them or gives us the ability to block them. Hope this helps. 🙏💪💯

Hello Amazon Seller Community,

I recently submitted an application to sell Red Gold products, but it was unfortunately rejected. I carefully followed all requirements, including submitting invoices from an authorized distributor and providing accurate information. I’m committed to meeting Amazon’s standards, so I’d really appreciate any guidance on why my application might have been denied.

If any Amazon team member or experienced seller can provide insights on what might be missing or what I should adjust to get approval, it would be very helpful. I’m looking forward to any support or feedback that can help me move forward with this brand.

Thank you!