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Subject:** Urgent Request for Reinstatement of Amazon Seller Account – BLUE CAT SHOP  

Dear Amazon Seller Support,  

I am urgently requesting the reinstatement of my Amazon Seller account, **BLUE CAT SHOP**, which has been blocked since **November 16, 2024**, preventing access to my funds and FBA inventory.  

### **Key Issues:**  

- **The most critical issue is that I urgently need access to my original account, BLUE CAT SHOP.**  

- I have submitted the required Section 3 documents twice and completed biometric verification.  

- Following Seller Support’s instructions, I created a parallel account (**BLUE CAT SHOP LLC**), from which I am now requesting this resolution. This has only caused confusion instead of solving the problem.  

- Despite multiple support calls, the issue remains unresolved after **three months**, significantly affecting my ability to sell and operate my business.  

### **Requested Actions (Within 48 Hours):**  

1. **Immediate reinstatement of my original account, BLUE CAT SHOP.**  

2. **Release of withheld payments.**  

3. **Reassignment of all FBA inventory to my original account.**  

4. **Complete removal of all inventory and transactions from the parallel account (BLUE CAT SHOP LLC), ensuring everything is transferred to BLUE CAT SHOP.**  

5. **Permanent closure of the parallel account (BLUE CAT SHOP LLC) once all inventory and data are successfully migrated.**  

All interactions with support have been documented. Due to the severe impact on my business, I will be posting a **public review on Google** detailing the inefficiencies and mismanagement within Amazon Seller Support. I urge you to resolve this matter immediately.  

I appreciate your prompt attention to this critical issue.  

**Sincerely,**  

[Your Name]  

[Your Contact Information]

JUAN COBUCCI,

BLUE CAT SHOP 

I have reserved products for over one month without any reason, my stock has run out now, only waiting for a new shipment to arrive.

Please, for the love of god, help me. @Dominic_Amazon @KJ_Amazon @Danika_Amazon @Seller_YeWcEeTwlVO93

Case ID:17211147311

I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.

I've submitted an appeal on Feb 1 for a section 3 violation and haven't heard anything back in over 3 weeks. I've called Seller support and have gotten different answers from it's under review to it hasn't been assigned yet to it's been declined but I haven't heard anything

Is this normal and/or are there any options to escalate the appeal so it's at least looked at?

hello, I am brand new to this and I need to help to get started. I’ve read through the links in Amazon Seller and watched the videos but I’m still not clear how the process works for getting approval to sell an item.

I have a product that I am sourcing from Alibaba, do I request approval first and then place the order? The system is asking for an invoice but I do not want to place an order before receiving the approval.

Can someone please help me with the appropriate steps to take?

Account Health - Suspended Account - Trademark misuse

First time this has happened in over 10 years of selling on Amazon - our account health when from a solid green at 94% one day to red at 0% the next. We were told we had 72 hours to clean up the TM misuse. Not wanting to miss a beat, I addressed it the same day. 3 days came and went, 4 days, 5 days, and then the account was suspended.

When speaking with an Account Health specialist, they noticed the account had been suspended on December 29 (2024) and we had addressed the issue - from the same ASINs - in an Appeal and the account was re-instated on December 31. She noticed it was the same issue and the same ASINs so we were directed to provide copies of the communications (screen shots) that showed the account had been re-instated.

It appears that the system was never updated to reflect that we had sufficiently addressed the matter, considering the account had been re-instated? After re-submitting an Appeal with some additional detail we are being told that the information is insufficient for the re-instatement of our account.

The TMs in question are listings that were removed from, and blacklisted in, our system and deleted from Amazon's. We list new and used products from a number of sources and since all our products are one-offs (typically CDs, DVDs, audio cassettes, and video games), we only list products where there are a sufficient number of them already listed on an existing Amazon product page.

When a rights owner sends a demand notice to Amazon to remove a product page from their catalog, we get a notice and remove/delete the listing. Of course, this can happen to any product page at any time, so we have to address these notices immediately upon receipt (which we do) or our Account Health goes to yellow, and eventually red before receiving a potential suspension notice.

This is the first time (in over 10 years) I've seen us go from a high green one day to a red (0) the next - for an issue that had been addressed just a couple months previously - leading to our account suspension. Anyone have a similar experience where Amazon may have not updated their system (?) and your account was suspended as a result? How did you address this? Our initial appeal (2 months ago) was sufficient, but now we seem to be stuck in a perpetual loop of needing to provide additional information for something that was already addressed.

Thanks for any insight or guidance.

93 units missing from fba shipment since October 7th. case oppened with amazon but they are not responding. help needed urgent. thank you so much

Please Help with this case.

Case ID 16853033701 created 12/16/2024 it is now over 60 days, and there is no option to call or chat only by email where there is no update. The entire shipment is missing.

My INFORM Consumer Act compliance submission, specifically my tax information, has been under review for a week now and it still shows as "in progress". My store has been suspended due to this, and I hope the process can be expedited.