Hi all,

Does anyone have advice on how to deal with Amazon refusing to allow a product title that includes generic words such as "San Francisco Bay." Apparently because someone branded the words San Francisco Bay, you cannot include those words in the title of a product... even if it is used to describe a location as one would see on a map - "Ship in San Francisco Bay." How insane is it that you cannot use plain words that have nothing to do with or evoke someone else's brand?

What recourse to do I have after going through seller help (chat, email, phone support)? Is there some other way to appeal this kind of thing?

Is Amazon going to care that our valid tracking will be affected and it's not our fault? Are we telling the customers to file an A to Z claim if their packages are not delivered due to their area being hard hit by the hurricane? In times like this Amazon should put out a "News" statement on their app as to what "WE" should be doing in case of natural disasters because duh they happen every year. In a perfect world, I suppose. In the meantime, we are printing and shipping items to places on the list that UPS and USPS clearly stated in their emails to everyone as they should about why they are not delivering our packages.

Anyone selling is used to getting kits back from FBA with 3/4 of the parts missing, claims of defective when it wasn't even opened, unknown sticky substances all over it from the warehouse (NO we did not send it to you this way). But being honest people, what are we supposed to do when we get the wrong item back?

The last time we opened a case it seemed like they thought we were idiots for being honest. I don't feel good about keeping the wrong inventory that belongs to someone else, no matter how much the customer destroyed it. We went back and forth through a gauntlet of form letters until we got maybe a $2 credit and they closed the case. They never answered if they wanted it back or not.

We just got a return for an item under $15 selling price but what they really sent us back was an item, not even close in size or weight or item type like getting a beanie hat return but they returned a Sony UHD DVD player, and I believe is selling for around $400. Are we expected to go through the battle yet again or don't they really care about it? We have no use for the item. - Just being honest, that's all!