We sell pool balls. Sometimes, customers buy an expensive set and return a cheap set. People are terrible. We sold a set of high end pool balls via FBA and the customer returned a completely different product. This has happened to us before, but this one was special. The set of pool balls this customer ordered has a dark circle design around the number. To try to imitate that dark circle, this fraudulent customer drew (horribly I might add) dark circles using a permanent marker, on every ball.

We opened a seller support case and provided multiple images of this stupidity, and Amazon... let us know that the item that the customer returned is the item they ordered. We cleaned one of the balls so the circle isn't on the ball and sent the images to Amazon again... and Amazon says it is the item the customer ordered. No matter what I do, the seller support reps are not helpful at all.

Do me a favor and upvote this case so maybe a moderator will help. Case number 17362148331

Hello seller support i need your help. I have received a video link for identity verification. but l lost my id so now i am waiting for my driver liecens to receive it and i will be take up to 1 or 3 weeks to receive for BMV .my drive liecens maybe the issue date and expiration date will be chage but i already uploded submitted it for video call but my video is still remain and new driver liecens iusse date and expiration date mabaye chage . it is a problme or not. it is a problme the what is the sulotion for it .is .If i will be waiting for my id to rceive it then my vidvideo call veriverification link will be not expirce. if expiexpired then i will be able to recereceive the new vivideo verfiverification call. So I need hlep , What to do ?

Dear Seller,

We received your submission but do not have enough information to reactivate your account at this time. In order to reactivate your account, we need to verify information related to your identity.

Why is this happening?

We believe that your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity in accordance with Section 3 of the Amazon Services Business Solutions Agreement. In order to protect our customers, we verify the identity of our sellers through virtual identity verification on a video interview.

How do I verify my identity?

You need to complete virtual identity verification over a video interview. Please use the link below and follow the on-screen instructions to complete your verification.

1. Click on the link here - https://sellercentral.amazon.com

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Who should attend the video interview?

The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

What happens if I do not complete my virtual identity verification?

If you do not complete your virtual identity verification using the link provided or if you do not successfully complete virtual verification, your account will remain deactivated.

As the title says. The Japanese account, has never been used, got deactivated due to inactivity. The North America account is still active.

An Amazon support rep (account department) confirmed (over the phone + email, see screenshot of the email below), that we can simply disregard this if we don't plan on selling in Japan. There seems to be conflicting information about this, but the account support rep was confident in this conclusion:

Hola. Alguien me puede indicar un canal oficial para comunicarme con el área de pagos. He recibido mensajes en mi correo que dicen que tengo pendiente el pago de la suscripción y ya lo debitaron de mi cuenta...no entiendo como funciona esto.

Agradezco la ayudan