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Hello,

I have the following 2, 1 star reviews which are paid for and fake. Please help with removing them. I have reported them but nothing has been done by the amazon team yet. These reviews are affecting sales.

1. This is a non verified purchase and the account clearly looks fake withe no reviews under it.

https://www.amazon.com/review/R1JYYBW4XMOHTU/ref=cm_cr_srp_d_rdp_perm?ie=UTF8&ASIN=B07PQ9D3WP

2. Account has no other review other than the 1 star review for my product

https://www.amazon.com/review/R3G8C3ETGHC0Y7/ref=cm_cr_srp_d_rdp_perm?ie=UTF8&ASIN=B07PQ9D3WP

Hello,

These 10 days have been crazy. My account got deactivated due to the DAC7, i put in the correct information and amazon reviewed it after 5 days! and rejected it even tho my VAT information and other information is correct.

I have tried to appeal it again but still no review in 5 days, again! I have lost so many sales in these 10 days because amazon is absurdly slow.

Tried contacting seller support and got the same bot responce 4 times in a row. This is just crazy that im just being ignored by amazon.

A shipment of 229 units was marked as "delivered" by the carrier and signed for by Amazon. However, the inventory was never checked in. The discrepancy investigation shows "completed" with no reimbursement, despite providing POD (Proof of Delivery) and packing slips. Support cases are either ignored or redirected without resolution.

is there any solution?

@Seller_YeWcEeTwlVO93 @Seller_hme3Wbydd1ihr @Seller_s3amN64nZ4y9V

@Seller_RSwABJNHpHnEZ

@Seller_khUF6HPR2AHxu

Hi @Seller_PIHyltK09pbl3

I'm once again having problems getting A+ Premium to unlock, now for the brand "Sunday Afternoons". Qualified for over the past 2 weeks, but still not being shown access for A+ Premium. Seller Support has been of no help as usual and are refusing to escalate it to leadership.

Case# 17380258211

Thanks for looking into this for me!

Hello everyone & @Seller_SBIjJooGeXSQ6 @Seller_nt9X7GoCkqXGB

Hope all is well. I need urgent assistance/help on a issue. My account was deactivated 2 weeks ago, due to INFORM Act verification process. I completed the verification process and got fully verified. The account health team sent an email stating that my account will be reactivated in 48 hrs. It didn't. So i called them & chat with them & opened cases... In short the replies were/are; "We are working on to solve it"..It has been 9 days now and it still remains deactivated, nothing changed. And i am loosing sales every day.

PS: Same thing happened in my Amazon EU zone accounts, and my accounts were immediately reactivated a day after I completed the verification process.

Please help me out !

Thank you all in advance.

My products have been sold since 2019, and I have never edited and changed my listing since 2023, but the brand name of my products was changed to someone else's brand in 2024.

I have tried many times to create a case application to restore my brand through seller support, and communicated with seller support staff, but none of them can help me solve the problem. (Case ID:15864008301)

I just want to sell my products well in Amazon, but now my brand has been changed, and I can't edit my own products. @Seller_PIHyltK09pbl3@Seller_t9kvdr2yixQej are you able to offer assistance? thanks a lot.

Sp-api is malfunctioning, we received a confirmation mail from dev-reg-vetting@amazon.com, Thu, 06 Mar 2025 5:25:31 PM. Confirming the approval of profile but none of it has been reflected in the profile page

We've tried reaching out through Seller Central Help, but there has been no response or progress.

Our main case ID is 17358385211.

Dear Amazon FBA Logistic Team

I am writing to express my extreme frustration and disappointment regarding a shipment I sent to Amazon in September 2024. It has been months, and I have yet to receive any update or resolution on this matter. This is utterly unacceptable, and I demand immediate action.

According to what my carrier told me, the appointment information updated at 10/16/2024/ 18:00EDT, the appointmentID is 77089034979. It's been a long time ago. But I still haven't received the goods, and there's no investigation being opened, let alone compensation. It's just 38PCS! Why so difficult?

Despite numerous follow-ups and requests for updates, your team has done nothing but delay the investigation process. Every time I contact support, I am given vague responses, empty promises, and no concrete answers. This is not the level of service I expected from a company of Amazon’s reputation. Not happy with it.

Cherish2021

Question 1: We have a batch of ASINs of the same model and composition which have been successfully classified as “DANGEROUS GOOD PROGRAM FULFILLABLE” after submitting the SDS documents and added to the FBA Dangerous Goods Program waiting list. And they have been added to the FBA Dangerous Goods Program waiting list.

REQUEST 1: We would like to know how long it will take to send inventory to Amazon?

Question 2: One of our ASINs was able to sell by FBA about a month ago and we have sent inventory to Amazon.But it was suddenly re-reviewed. And it is now classified as unfulfillable Dangerous Goods (Hazmat) and is not eligible for sale through the Amazon fulfillment network. Yesterday customer service told us that the inventory we sent before may be destroyed by Amazon.

REQUEST 2: We would like to request that the inventory not be destroyed and request an alternate method of processing such as a return. If it can be returned, where will the inventory be returned to?

The review has taken us a long time. We have lost a lot of money and are in a real hurry. We can provide valid SDS documents that have been certified by customer service. We would appreciate any help you can give us.