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hi i got this from amazon can someone help explain for me from MOD what the reason for it ? also i take a look on our account health rating is not hit and also we are on track on everything we are not below anything

Hello,

We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers.

Why did I receive this message?

We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer.

To learn more about our policies and code of conduct, go to "Selling Policies and Seller Code of Conduct":

To learn more about shipment confirmations, go to "How to confirm a shipment":

We're here to help

If you have questions about this policy or your account, contact us:

What can I do to avoid the deactivation of my seller-fulfilled offers?

To avoid the deactivation of your seller-fulfilled offers, ensure that you no longer violate this policy. You do not need to submit an appeal to us at this time.

Has this message been sent in error?

If you believe that you have not violated this policy, please submit an explanation. Your explanation should include the following information:

-- How your account has not violated our policy

-- Evidence that shows that your account has complied with our policy

To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

I recently opened this new account a few days ago and today it was deactivated because it said I have a connection to another account but I never opened another account or had access to amazon selling before. Is there any way to resolve this?

I’m trying to re-validate my account and support is not helping me.

I’m unable to change my business type to “None, I’m an individual” and am forced to select privately held or biblically held.

I’m not current registered with the state as I’m testing out my first product and want to see how it does before I spend more time and money.

PLEASE SEE MY OPEN CASE 17033948681

Hi, I know that we signed business solution agreement policies and we are aware the possilble outcomes if we don't follow or violate these policies but what are the possilbilities if the account is deactivated in error? Why Amazon not looking and analyzing those authentic Invoices and other documents proofs that are being submitted by the seller again and again?

I wanted to do my PL and offcourse I did fulfill all ingredints that require to do PL. Its is a very professional to keep a check on all activities but atleast take these measures seriously and don't treat every single seller as a fraud participant. I wanted to know how I make Amazon and their team,realize that we were following every bit of the steps to do this business.

Kindly Amazon support Team look into this matter and atleast allow me to show my authenticity through video inteview. I put alot of effort to do PL, I sold one product but as a test listing and the moment I listed my own product, my account has been suspended.

please, amazon...I need help

Hello,

We have multiple shipments sent from AWD to FBA with missing units

ID 17027310941

My seller account has been deactivated twice already for ridiculous reasons. It could be easily remedied if I could actually get a hold of someone. The buttons to have amazon call you just don't work. I keep getting an error message. I have emailed 10 times going thru the appeal prompts. Does anyone out there actually no how to get in touch with someone at seller central. I can't believe what a disaster this really is.

AWD sent 240 units on 10.7.24 - they were never received and shipment is now closed but it is not allowing me to request reimbursement. Anyone have anything similar to this? I opened a case with seller support but after a month, they are still investigating. Is there a way to file a claim directly with AWD? Case ID 16896457181 in case any of the mods read this. Thank you all!

I got a counterfeit complaint from a single customer on a product I am selling that is 100% authentic. I got this product direct from Sam's Club, which is a 16.5 billion company operated and owned by Walmart in the United States. They are Costco's competitors, I am sure majority of Americans knows who they are and that they do not sell counterfeit goods... I submitted the official invoice/receipt, including the the e-mail version, with delivery confirmations and tracking as well as a credit card charge statement of that exact charge, with supporting screen shots from their official site and it is still getting rejected by who ever is reviewing my documents. I am not sure why it keeps getting rejected unless its someone that is overseas that handles these type of cases that doesn't know what Sam's Club is... If that is true, then I do not know why Amazon is outsourcing people to handle these type of cases. Accusing someone of selling counterfeit goods isn't a small thing, and to have people who doesn't know the American market is pretty unfair. I've provided more than enough proof and documentation that proves that I got this product form Sam's Club direct. I also think its pretty unfair it just takes 1 uneducated customer's complaint to get me kicked off an ASIN and get a policy violation.. The only reason I think the customer thinks its not authentic is the original manufacturer updated their packaging just a little, but products get packaging updates all the time..

If anyone had experience with fixing this please let me know.. Any advice or information would be greatly appreciated. I actually just finishing fighting off a section 3 back in December and proved all my products are authentic and now I have to deal with this.. I am an small American based business that gets my goods from major known retailers/distributors in the United States so the chances of my goods being counterfeit is next to none..

We sent a shipment (ID is listed below) to AWD using small parcel (SPD) option using Fedex Ground which is one of the allowed 3rd party carriers. Without giving any reason AWD refused to accept that shipment and returned it to sender. When a case is filed in Sellercentral, we're being asked for BOL, trailer number & ISA which are not relevant for an SPD shipment. All the cartons had the correct AWD labels.

Did anyone have luck sending SPD shipments to AWD?

Shipment ID: STAR-WXX3X4KPBVW7Q

Amazon reference ID:3MSGKQXD

Case ID 16949074961

Amazon customer support agent is adamant that we need to provide the below details even though it was shipped as a small parcel. And since they plain rejected the shipment, we don't have any proof of delivery

1. POD ( Proof of Delivery)

2. BOL ( Bill of Lading)

3. Proof of Ownership

4. Trailer Number

5. ISA ( Inbound Shipment Appointment )