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Back in August we created a shipment and specifically chose Amazon Global Logistics (Optimized Inbound Placement).

The shipment arrived at the west coast cargo terminal on October 14th. Amazon went to pick up the cargo on October 23rd.

Since October 23rd, the shipment stuck in Transit. I made over 50 calls, created multiple cases.

Check this out:

FBA Team Responses- Your shipment was handled by a non-partnered carrier and we have no visibility. What???. I provided Bill of Landing and other documents which clearly show Amazon Global Logistics.

FBA Captive Team Responses

Agent 1- Your shipment was delivered and checked in to LGB8 FC and siting there. We will open an investigation.(No response after 3 days since the investigation was opened. I followed up and still no response.)

Agent 2- Half of your shipment was delivered on October 28-th and the other half on November 17-th.

Agent 3- I don't see where your shipment is but I can open an investigation. She opened an investigation and today I received the following outcome: Your shipment scheduled delivery date is November 29th. What was that investigation about? Here is what I see on Seller Dashboard:

Nov 20, 202463326048991 Nov 29, 2024 Scheduled

Nov 13, 202462179048996 Nov 18, 2024 Cancelled

Nov 5, 2024677825537 Oct 31, 2024 Cancelled

Oct 26, 2024670293537Oct 23, 2024Cancelled

BTW, they schedule and cancel pretty much every day but the system only shows some recap.

Basically, the "Internal Investigation" is what I see on my seller dashboard. Which in turn contradicts the information provided by Agent 1 and Agent 2. If the shipment was delivered, what is the Nov 29th Scheduled Delivery Date?

"Update from AGL"

Your shipment was transferred to XLG1. Scheduled Estimated Delivery Date- November 30th.

It's a complete craziness. Why is it so hard for them to contact LGB8 FC and get the latest information?

Because of this crazy bureaucracy and total disconnect between internal teams, we got stocked out, missed the holiday season and yet have no idea when those units will become available for sale.

I'm reaching out for a hero Amazon employee who can finally figure out this mess and help us with this issue.

Shipment ID FBA18CKTNG3Q.

Thank you,

Stay with me now, this one has a long timeline.

A customer returned a product we do not sell. We manufacture bonded leather yearly planners, made in the USA from high-quality materials. Not your average name-brand planner, we celebrate the hard work that goes into each item. On October 30th, I received a package from the returns department here in the office. It contained a cheap, black planner with an alligator skin texture, while the item we were expecting was bright pink and has a smooth glossy cover. ASIN - B0CXH1F6MN

Upon receiving the product, I immediately reached out to Amazon and was told to include an image of the item and the return label. In the morning it was denied. I was confused, did the image not come through? What were they searching for? No response. Unbeknownst to me, the label on the envelope was the original shipping label, and the envelope with the return label had been discarded.

Due to a lapse in communication (it took 15 days for a conclusive explanation) I was unable to retrieve the return packaging as it was picked up by trash removal. If I had known earlier that the label was incorrect, I would have had time to search the trash bags for the correct label.

Amazon auto-refunded the customer at the time the item was scanned for return (-$43.20). I immediately filed a SAFE-T claim, but I was notified that the claim had been denied. I called seller support and showed them the images of the black planner, with the order ID clearly displaying that a pink planner was to be returned. They also were confused about why the claim was denied. There is no appeal option, so I continued in the message thread.

So I continue investigating. " Seeing that this return was created in Amazon, the refund was dispersed by Amazon, and it was sent through UPS (an Amazon partner) there must be a record of the return label somewhere. Please work with me here. I have a planner that we do not distribute, or manufacture here, I’ve sent pictures. I have the customer's information and the tracking number, but she kept the planner and the refund."

It took 8 days for a reply. Denied.

Upon reading about the Prepaid Return Labels policy, I discovered the Returns Report. The following information was extracted:

Order ID: 113-0622430-4093021

ASIN - B0CXH1F6MN

Label type - AmazonPrePaidLabel

Resolution - RefundAtFirstScan

Label cost -$12.66

Amazon RMA ID - DKb7NVLVRRMA (Can someone please identify what this term means, and if it identifies the return label)

The Return Reason is stated as "CR-SWITCHEROO" What does that mean? Because she certainly switched out the planner for her other one and kept the nice one.

Our products are high-quality and what was returned to me is not. The planner we were expecting was the Acadia Hope. It is a bright pink, I'm not concerned with getting the planner back, I'm concerned that we had to pay for a return label and refund the product for a total of $55.86! There's also no appeal option on this claim. Is there no possible way to be refunded at least something? We're not only out the full amount of the order and shipping, but our product as well.

SAFE-T claim ID

74893-47290-0359137

Seller Support Cases:

SAFE-T Claim Denied

ID 16614952051

I was returned something that's not mine

ID 16615006051

I also have the tracking information, but that information should not be in public view.

Mods- Please investigate where the return label could be. I have done my due diligence by providing evidence, and communication. The lesson I've learned is that Amazon doesn't care when sellers are scammed.

@SEAmod

@Bryce_Amazon @Blake_Amazon @Glenn_Amazon @KJ_Amazon

@Joey_Amazon @Quincy_Amazon @Danny_Amazon

@Roberto_Amazon

Furthermore, you can "report abuse" for "The customer has returned one or more materially different products (e.g. empty box, different product, different version)" but that report was shot into a black hole never to be heard from again.

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Hello

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Hello :

help me out how to address the issue.and reactive my account.?

I've been struggling with reactivating my Amazon individual seller account. I registered this account a while ago and haven’t used it since. I currently reside in Vietnam and have tried to reactivate it by updating my address and providing a police registration form as proof of my registered address, as well as a temporary resident card. However, since I live in my wife’s house, I cannot provide a utility bill in my name, as it is issued in her name.

Despite these efforts, my reactivation request was rejected.

My plan was to reactivate this account and then upgrade it to a professional account, as I now have a registered business in the U.S. (a single-member LLC, disregarded entity) and a U.S. business bank account.

Would it make sense to close this individual account and apply directly for a professional account to bypass the verification process required for individual sellers? Or would doing so prevent me from successfully opening an account for my LLC?