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We are having exactly the same issue as others are posting. We update the listing but it will not update. You can see in Seller Central the updates that we completed but what reflects on Amazon above it does not change. Our inventory is stranded and appeal after appeal is rejected.

We have a variation set of birthstone charms that specifically state in the listing "For Mothers and Grandmothers." We also list in the bullets that it is intended for adult use only. We removed ANY word that could possibly point to a girl, boy, baby, kid, child, etc. They even approved 19 of them, leaving 5 charms, two simple box chains, and a pendant holder not approved after multiple appeals. This has completely ruined the entire listing. People can not purchase all of the ones they need so they move on to another listing.

Wake up Amazon. You are ruining the jewelry category. If it is not children's jewelry and does not have compliance reports, then SIMPLE Don't put it in the girl's category! Why do you even have us send the department name if you are not going to use it. We have size 12 rings that are huge statement rings, wedding bands, mens stainless steel rings, all being rejected.

Everyone facing this please post here so we can try to get some help with this issue. It is pointless to tell us to all open a new thread. Can we get it all consolidated to receive some help!

These are all cases for ASINs that part of the variations were approved and these were not. How is it even legal to say this size or color is chidrens jewelry but others that are the same design but different color are not and approved!

16665318071

16665546841

16674263891

16665284141

16665434851

16665426441

16665489011

16674280191

16714433171

16682395271

16696165191

16714181091

16665287441

16696423361

16696268251

16746405621

16696415941

16696487081

16665470381

16696371981

16696484381

16696275721

16696338731

16696478251

16714209681

16696352241

16696517981

16696345721

16696390961

Mods Please help.

@Seller_nS0jcFQNDLG3e@Seller_SBIjJooGeXSQ6@Seller_0LGKv5aIHcC3F @Seller_GEZPMc4CeQfh6@Seller_RsATYbG9XP0HP@Seller_zukQNO61PzGck@Seller_l3eCP9f1PtJXC@Seller_8hQgfj6OVZYse

I am Ayla from YANIBEST, a brand has been committing to providing customers with high-quality products and fine services for 9 years on Amazon. However, we have recently noticed that some other merchants maliciously sell low quality and counterfeit products in our page which do not match the description in our page, resulting in some negative reviews that do not match our products. This really makes our customer confused and leads to a poor customers' shopping experience.

If need some specific evidence, please contact us.

We specifically ask for help, hoping that Amazon can intervene and investigate this issue.

We hope that Amazon can help us delete these negative reviews for the following considerations:

1.Affecting customer experience: Comments that do not match our products can mislead consumer purchasing decisions and affect Amazon's customer experience. This violates the first article of the Amazon Seller Code of Conduct: Provide accurate information to Amazon and our customers at all times

2.Unfair competition in marketplace: These malicious selling behaviors have deliberately undermined the brand reputation YANIBEST has been striving to maintain by providing quality products and services. This violates the second article of the Amazon Seller Code of Conduct: Act fairly and not misuse Amazon’s features or services. Amazon established the "Sell Yours on Amazon" to improve the customers experience and promote healthy competition among sellers, but these merchants' malicious selling behaviors deviate from Amazon's original intention.

3.Reviews inconsistent with reality affecting sales: Negative reviews that do not match the product lead to a lack of customer trust in our brand, affecting our conversion rate, damaging the interests of both us and Amazon.

Here are our two requests:

1.We request the Amazon team to investigate this issue and help us delete these negative reviews caused by malicious selling behavirs, so that consumers can obtain the most accurate and credible product information.

2.In order to protect the fair competitive market environment of Amazon and prevent merchants who operate in good faith from being affected by malicious competition, we hope that the Amazon will increase the review of Piggyback sell in the future, strictly evaluate the qualifications and reputation of reselling sellers, and strengthen the control over product quality and sources to ensure that follow-on selling products have the same quality as genuine products.

We believe that Amazon has a firm belief in maintaining a fair, transparent, and credible shopping environment. We look forward to your reply, let us work together to create a better shopping experience for our customers.

Hello, @Seller_aEROSwwdnzGiU

My funds have been held in the "Account Level Reserve" for almost 14 days, and I’ve had two money transfers come through as "0." I haven’t received any emails from Amazon explaining why this is happening.

We’ve called 5 times and created multiple cases (16737009631, 16736822491, 16729618951, 16723200361, 16709813551, etc.), but still no clear answers from Amazon.

Has anyone else experienced this issue? What steps can we take to resolve it? Any advice would be greatly appreciated!

Thanks in advance.

I am writing to follow up on my ongoing issue with gaining access to Premium A+ Content, which has been unresolved for over a month. Despite meeting the necessary conditions and consistent efforts on my end, I have yet to receive access.

Case ID 16657223971 has been open for quite some time, and while I understand these matters can take time, I have only been advised to wait without any tangible resolution. Unfortunately, the support staff I've interacted with have been unable to provide further assistance.

I kindly request that this matter be escalated to a higher-level specialist or manager who can address and resolve this issue promptly. Your attention to this matter would be greatly appreciated.

Thank you for your support, and I look forward to hearing from you soon.

@Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse @Seller_zukQNO61PzGck @Seller_RsATYbG9XP0HP @Seller_GEZPMc4CeQfh6

Our product was caught by Amazon as a children's sleepwear product. We submitted a test report that met the requirements and product pictures of the product with a children's label, but it was rejected all the time. The reply was the same every time, telling us that the product did not have a combustion test report and the product must meet the standard of tight sleepwear. This product of ours has more than a dozen SKUs with variant relationships, all of which have passed the review and the recovery page is now for sale, why has this sku not been approved by us? Our certification materials are the same, as are the real pictures of children's products. Why has this been unable to pass the audit? And we told Amazon to help us check why this happened, but the reply was always the same, they were like a robot that kept sending the same reply over and over again. Can someone help me out? case ID is15830557241。We have delayed for too long, and the hot selling season of the product has arrived. We have prepared a lot of inventory of this product. If we do not open the sales, our product sales will be seriously affected.

Hello, how I can get my money back?

Although both items were delivered to the buyer on time with separated packages, the buyer still said she was missing one of them. I have verified with the buyer which item was not received and plan to issue a refund for the lost item. However, Amazon refunded for both items ecen though the buyer only claimed for the lost item. I have the buyer's message as a proof, Amazon still denied my appeal again and again.

I want an explanation, They always reply with the same words, "Although we understand your situation, we still insist on our decision.

It's really exhausting and powerless

hello,

Both DHL and FedEx require a contact number, what number can we put? Tried checking on this forum but I don't get anything. Checked the internet, can't find anything too.

I have gone round and round with support over this issue and I'm at my whit's end. The bots keep locking out my listing stating that it's a pesticide and it's not. It's obviously not if a human took a look at the product listing. My issue is, how am I supposed to make an edit to the wording of my listing if I cannot access it? I'm locked out and cannot make edits. I keep getting different information every time I call and at this point, I'm ready to give up on Amazon and just try selling on some other platform that doesn't have this much of a headache. I've sold on a few others and I simply can't understand why Amazon makes it so difficult to do ANYTHING! I'm beyond frustrated that my investment is tied up in some warehouse somewhere and I'm feeling hopeless.

Is there anyone that can help? My case number is 16727087171 & 16727443401.

@Glenn_Amazon Please Help!

Starting October we understand that all transaction are being differed as according to amazon policy

But the sales transaction and the differed data are not making sense at all!!!

Does any one has any method in this?

Would be appreciate if someone could guide us on this