Hello Amazon USA,

I have a question regarding my USA seller account. I need to change the phone number used for account verification on the USA account, as the provider has deactivated my previous number, and I’m no longer able to receive the security code.

I have contacted Amazon about this.. They sent me a link for video verification of the documents, but the link was empty, and nothing showed up.

Please help me resolve this as soon as possible.

Thanks,

Rafay

Dear Amazon Team,

I am writing to respectfully request the reactivation of my Amazon account. I have submitted all the required documents, and I am unsure why my account has not yet been verified. I would like to clarify that I have never sold any products on Amazon and was simply in the process of setting up my account for business use. All the documents clearly show my name and address, which match the information on my Amazon account. The utility bills are recent (issued within the last 90 days), clear, unaltered, and in PDF format as required. The utility bills i have provided can be verified via the official websites. I have provided my Passport, ID Card and Driving License along with the utility bills, yet the documents are not being verified. The verification process has become quite lengthy and mentally exhausting. If needed, I am more than willing to complete video call verification to further confirm my identity and the authenticity of the documents provided.

I would highly appreciate it if the amazon team could kindly look into my account and help resolve the ongoing issue. It has now been over two months without resolution, and I would be grateful for your urgent attention to this matter.

I'm facing a critical issue with FBA fee miscalculation that threatens my business survival. My product's packaging dimensions (35.5*27*6.7cm / 13.98*10.63*2.64in) and weight (809g/1.78lbs) were incorrectly captured by the system as 347.98*200.66*5.08cm and 10.428kg，$5.87- an astronomical fee increase to $194.95! The Amazon product is reserved for 3+ weeks and I can't apply for a remeasurement of its dimensions.

Key timeline:

- Shipment received: Mar 26-Apr 5

- Current status: Stuck in "Reserved" state ：FC transfer & FC processingfor 3+ weeks

- Orders pending fulfillment: 3 summer-seasonal orders delayed，2+ weeks. The delivery efficiency is completely inconsistent with FBA orders, which seriously affects the customer experience

This system error is causing:

unexpected storage fees

Frozen inventory (can't sell/relocate/destroy)

Poor customer experience (FBA orders unfulfilled)

Risk of losing my business operation

Case ID: 17548981531（unable to resolve the issue）,17544871501(no resolution yet)

I've complied with all guidelines - please help expedite:

1. Manual measurement verification

2. FBA fee correction

3. Inventory status update

I have already attached the actual measurement images, dimensions, and weight of the product in the case. However, the response from the case still states that the correct FBA shipping fees cannot be updated due to the product being in a reserved status. If the product remains in this reserved status, I will continue to incur excessive inventory storage fees, which I cannot afford. This situation may lead to my unemployment. I kindly request your assistance.

Has anyone encountered similar measurement errors? How did you resolve it? Amazon team, could you prioritize this urgent seasonal product issue? I beg for your help！

@Seller_WD80mtpYHjvBN@Seller_khUF6HPR2AHxu@Seller_RsATYbG9XP0HP@Seller_i6S8knzW6zU6Z@Seller_4GjtS9k0cnHHv

Dear Sir, could you please check my account why Amazon charges my 93$, even my account is inactive since aug 2024. Last time Amazon charged me 116$ Why i want to delete my Amazon account? Please help me