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Recent discussions

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Fall Forum Sweepstakes
by Seller_4GjtS9k0cnHHv
Amazon replied


Holidays are a naturally busy time for selling partners, but how do you manage or boost your business during slow sales periods? Share your tips for a chance to win 1 of 10 $100 Amazon gift cards. We're accepting responses on this thread only from now until 11:59PM PT on Nov 22. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums.

NO PURCHASE NECESSARY. Must be a legal resident of the 50 US + D.C., 18+. and actively enrolled Amazon selling partner with a Seller Forums account. Winners will be randomly selected from all comments. Limit one entry per person. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner. By entering the promotion you agree that we and our affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion. By entering the promotion you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. The sponsor of the promotion is the Amazon affiliate that manages the page or site running the promotion. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.com account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.com or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.com. Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. See https://www.amazon.com/gc-legal for complete terms and conditions. The GC is issued by ACI Gift Cards LLC, a Washington corporation. No expiration date or service fees. See Official Rules for details.

3 votes
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Has everyone ever had a marketplace get deactivated but you were never selling in that country? We have recently had the Germany marketplace get deactivated for no reason, we don't currently sell in Germany. But the odd thing that happened is that another brand that we own became connected to that marketplace and got both marketplaces deactivate. We followed the steps in the performance notification to do a video verification call and booked a time to meet with a Amazon Associate, when the meeting time came, I was on the call for over 2 hours waiting for someone from Amazon to show up and complete the video verification process. If anyone has experience the same thing and could help us connect with the right Amazon support to resolve this situation would be greatly appreciated.

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What Amazon said does not match what it did
by Seller_kH6MqJDQpziKj

Amazon birden hesabımı devre dışı bıraktı 20 gündür sayısız toplantı yaptım. Sonra görüntülü görüşme yaptım. Ayrıca sanal kimliğimin doğrulandığına dair bir performans bildirimi aldım. Daha sonra benden istenen tüm belgeleri gönderdim. Hesabım hala düzelmedi.Sorunu tam olarak anlayamadığımız için ne yapacağımızı bilemiyorum.Bu süreç devam ederken Amazon hesap sağlık ekibiyle de görüştüm. Hesabımın muhtemelen açılacağını söylediler. Ama hesabım hala devre dışı.

Bu konuda bana yardımcı olabilecek var mı?

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unexpected deactivation
by Seller_JnjImjMat8xnA

my account was deactivated unexpectedly half a month ago. i asked them they told me i have done fraudlent or illegal activity . i contact the support team they asked me to submit the documents which i submitted . after 6 time submissions in half a month they ignore my requests about activation.

my all listing is listed as FBA and i have never contact any customers . Also on my health page my account rating health is healthy and my policy compliance is healthy . but they deactivated my account . i have done a lot of verifications from the day one . but its very hurting that amazon treat their sellers in this way by ignoring requests . i have my own products and also i have a registered brand on USPTO and on also registered on amazon . what should i do to reactivate my account ?

plz help me out

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0 replies
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Verified Reviews on MCF Fulfilled Orders
by Seller_V8nXkCAj3876a

Is it possible for buyers to leave verified reviews for MCF orders on Amazon? We do not have an app integration, so MCF orders have been done by us manually. The customers are provided order numbers and tracking by us. After they receive the product, is it possible for them to leave a verified purchase Amazon review? Since the purchase is not directly attached to their Amazon account, they cannot leave a verified review from the product page. Is there a way to do this with their MCF order confirmation information? If so, what is the process for this?

Thanks!

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Amzon Fee Discount
by Seller_Wn20l9iHRyoZr

Hi, I can see Amazon's 100% fulfillment fee (FBA) discount on all of my SKUs, but I didn't find any announcement or email regarding this. Is it a glitch from Amazon?

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0 replies
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UAE Market Place Registiration Error
by Seller_vMav7cE4RQUan

Dear Amazon,

REQUIRING YOUR HELP.

Last friday i opened my seller account, today i got a confirmation email from you guys and entered the amazon seller account. When i entered it there are only Amazon USA Mexico and Canada stores. However i applied and paid for UAE market. When i tried to select account's country as UAE it says incomplete and when i tried to proceed with it, it says my debit card is not verified which i already have been using in amazon. After i tried different cards the verifying issue still proceed and i canceled my incomplete apply for trying from the beginning. Now I cannot see UAE selection for my store to do the process again. Please need your help

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1 reply
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MALICIOUS USE OF "ANIME PORN" IN MESSAGE
by Seller_NaffGpwcLYP2C

Hi all.

We sell grocery products and one buyer ordered a 32oz bag of chocolate. He received yesterday and sent us the following message:

"Nov 8, 2024 1:26 PM

Hello I did not receive what was ordered. Only some anime porn requesting a refund or a replacement."

...attached with en explicit picture of some anime porn. We asked buyer to provide a picture of the shipping label of that item and he is ignoring. This is the first time in 20+ years selling that we face such issue. Will the keywords be enforced by Amazon bots as a possible violation?

@Seller_zukQNO61PzGck Complaint ID: 16632535581

1 vote
0 votes
10 views
4 replies
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to keep this thread simple, one of the biggest companies on the planet can not program things correctly to adhear to their written policy? I'm calling BS. Just had 2 A-z claims for not delivered and both were with Amazon shipping and claims protected, but Amazon didn't cover them so I have to appeal. These claims should be automatical. This are clear cut cases.

I feel really bad for the bigger sellers that have to hire staff for this.

Absolutely no excuse except for one thing I can think of...

It's time the DOJ steps in...

1 vote
0 votes
5 views
1 reply
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Hi,

anyone kindly can help with my issue. I am a new seller and amazon asked for Children's Product Certificate and Test Reports and i have summited the required documents immediately. It's been 3 weeks since then I haven't received any reply. I tried the help few times And they couldn't help solve it.

please reply if u can help

0 votes
0 votes
9 views
4 replies
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Recently Amazon has been refunding buyer's original shipping costs on what used to be buyer faulted returns. We have had a few (in this new extended holiday scamming season) when the reason given was "changed mind", "no longer needed" or "ordered by mistake", etc. Why Amazon should I have to refund the original outbound shipping costs and also pay for these scammer's return label?

When a person goes to a store (as an example Walmart) and makes a purchase, later if they decide to return it Walmart does NOT pay for that person's transportation back to the store to receive a refund. The return reason does not matter (changed mind, no longer needed, bought by mistake, etc.). The transportation cost to bring it back is NEVER refunded.

15 votes
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478 views
17 replies
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