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Will Amazon be updating their Holidays to reflect this coming Thursday January 9th National Day of Mourning.

The post offices will be closed so this should be marked in Amazon as a non-operational day so sellers are not penalized for late shipments.

Thanks!

Ryan

HRM USA INC.

@Seller_RSwABJNHpHnEZ

@Seller_OOVUXZLmb2UEH

@Seller_khUF6HPR2AHxu

@Seller_guPeMXBrBxqyU

@Seller_s3amN64nZ4y9V

I am located in Southeast Tennessee and there has been no postal service for the last 3 days (Thursday just like the rest of the country for Jimmy Carters funeral, then yesterday & today due to weather) Apparently postal drivers or anyone else in this part of the south knows how to drive in 2 inches of snow. Without any notice i found out both yesterday and today when I went to drop off my packages the post offices are closed. That being said, does Amazon know when any post offices are closed? I was not able to find closing information myself online. Amazon already had Thursday (Jimmy Carters Funeral Day) as a shipping day and now because of the service being halted yeasterday and today here none of my packages will get scanned until Monday. Am I going to get hammered for OTDR for everything I dropped off at the Post Office box inside the post office Since Thursday now? If so, how is shut down service a sellers fault?

Our seller account was charged today 01/10/2025 for $5.02 with the Transaction Type of "Other" and the Details shown as "Others" - NO order number, no explanation, no reason. Unable to open a Case because as the autobox only wants to show me Fees - well this has NO explanation. And unable to file a Safe-T-Claim because though our account was charged, there is NO order number

This amounts to thievery by Amazon, taking my funds with absolutely NO reason or explanation except OTHER !!!!!!!!!!!!!!!!!!!!!!!!!1

Amazon is going SO SLOW to check in inventory. it's crushing my sales. Tired of all this garbage.

it's takes 4+ weeks to get stuff in normal inventory? come one.

Hi everyone,

I’m seeking guidance on an issue I’m facing with my US Amazon account. My account was deactivated after two sales due to product authenticity checks, and I’ve been struggling to resolve the matter despite providing all requested documentation. Here’s a detailed summary of my situation:

Account Status:

My account was deactivated due to product authenticity concerns.

I initially didn’t have a valid Letter of Authorization (LOA) but have since obtained one from the brand.

The LOA I obtained authorizes me to sell the brand's products in Canada only, and I have acknowledged this limitation in my Plan of Action (POA).

Invoices Provided:

Amazon requested invoices for three ASINs, but I only had two sales on the account, both fulfilled via drop shipping from an authorized distributor.

I submitted invoices for the two sales, including payment confirmations and proof of blind shipping (billed to me, shipped directly to customers).

Steps Taken:

I admitted the root cause in my POA, acknowledged the limitations of my LOA, and explained the misunderstanding regarding marketplace-specific requirements.

I deleted all unauthorized listings from the US marketplace immediately upon realizing the issue.

My POA outlined immediate steps taken, along with preventive measures to ensure future compliance, including regular reviews of marketplace policies.

Documents Submitted:

LOA from the brand and from the distributor authorizing me to resell their products.

Invoices and payment confirmations for the two sales.

An invoice from the brand for one of the fulfilled items and the corresponding BOL to support my business relationship.

Screenshot from the brand’s website showing the supplier as a listed distributor.

Gmail threads with my supplier where a manager and my salesperson confirmed they did not receive any verification attempts from Amazon.

Email from the brand when they issued the LOA.

Challenges:

My appeals have been repeatedly rejected.

The internal team commented that the supplier is “unverifiable or unreachable.”

I contacted my supplier (both a manager and my primary salesperson), and they confirmed they received no calls or emails from Amazon. I included these confirmations in my appeals.

What Am I Missing?

I’ve provided all the documentation I can think of, yet my appeals keep getting rejected.

The supplier is listed on the brand’s official distributor page, and I’ve included a screenshot of this.

I would greatly appreciate any advice on what additional steps I can take or what might be causing the continued rejection of my appeals. Is there specific documentation or verification that I might have overlooked?

Thank you in advance for your time and assistance.

Case ID :16988758121

Order #: 111-6766507-3751463.

Buyer left us negative feedback because they thought that we as a 3rd party seller, are the ones responsible for sending them a return shipping label when it is Amazon. I tried politely telling the buyer this and they got angry because they thought we were lying. Buyer finally figured it out and sent us a message saying they were sorry they thought it was our fault. Please remove this.

@Seller_nS0jcFQNDLG3e

Hope everyone is doing well and is safe! Happy new year, folks!

I am extremely concerned about the late delivery policy. My slow season is Nov-Dec and although it said my OTDR was protected for shipping on time, all but one was delivered 1 day late (4 orders) I'm at 90 percent. I have never had this happen and I do understand the new policy, but this just is not effective.

It also says amazon will take into consideration widespread delays, etc. Did they not account for the massive increase of shipments (Bezos has applauded in a recent statement were due in part to amazon sellers) during the holiday season or winter season that makes it unsafe in many circumstances for deliveries?

Why was my account protected when I purchased the shipping label and shipped the day I was supposed to, as well as having my shipments scanned in, but is still showing a ding? Aside from the concern this causes for many sellers, the policy is confusing, in-effective and troublesome as far as transparency.

This policy needs to be revisited and simplified. As a seasoned seller whose been here from the beginning, I am having a super hard time comprehending terms associated with promise extensions, etc.

With recent fires, weather delays, and the influx of shipments this year, OTDR should be paused until further evaluation. The policy was poorly implemented and affects all sellers - large and small volume.

Data Doesn't Lie

People do

CARRIER_DAMAGED 7

DAMAGED_BY_CARRIER 4

DAMAGED_BY_FC 1

NO_REASON_GIVEN 1

UNWANTED_ITEM 1

CUSTOMER_DAMAGED 84

APPAREL_TOO_LARGE 3

APPAREL_TOO_SMALL 3

DAMAGED_BY_CARRIER 1

DAMAGED_BY_FC 6

DEFECTIVE 11

FOUND_BETTER_PRICE 5

MISSED_ESTIMATED_DELIVERY 6

MISSING_PARTS 5

NO_REASON_GIVEN 1

NOT_AS_DESCRIBED 9

ORDERED_WRONG_ITEM 10

Above is a list of all items over a specific period and these are not glass or fragile items..

Do you see the Anomaly in the Data? Amazon of the course of 3 years has been contacted over 25 times concerning request JUST like this where a removal order to examine the "customer damaged" item was never supplied. This seems like it is a breach of the contract and or negligence. I doubt this is an isolated issue and should be reviewed in full by Amazon.

I am writing to express my concern regarding the repeated rejection of my case, despite providing all the required and legitimate documents for account reactivation.

In my submissions, I have included the following:

Original Invoice (unaltered and authentic)

Proof of Delivery

Proof of Transaction

These documents fully support my case and demonstrate compliance with Amazon’s policies. However, my case continues to be rejected without clear clarification or guidance on what might still be missing or insufficient.

I kindly request that you review my submission again and provide detailed feedback or instructions on any additional steps required to resolve this matter. I am fully committed to addressing any concerns and ensuring my account is reactivated promptly.

Thank you for your attention to this issue. I look forward to your response.