Hi @Seller_l3eCP9f1PtJXC @Seller_zukQNO61PzGck @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6 @Seller_R6oYCnTB9O1Uy @Seller_khUF6HPR2AHxu @Seller_l7Jtck9jxnEA0 @Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP
Hope you're doing well! I’m posting here to seek support regarding an ongoing issue with one of our customized jewelry listings.
Despite setting up all promotional elements (A+ Content, Coupon, Discounts, etc.) and meeting all seller performance metrics under a Professional account, the listing is still not eligible for the Featured Offer, and the BuyBox remains suppressed.
The product in question is a personalized made-to-order bracelet, which, by its nature, cannot be pre-fulfilled through FBA. We understand FBA is one of the eligibility criteria, but for fully customized listings, that requirement creates a limitation that we cannot bypass.
We’ve already opened a case with Seller Support (Case ID: 17551865571) and were informed the relevant team has been contacted, but resolution may take longer than usual. We’d appreciate any clarity or support in expediting this issue or guidance on how customized listings can become eligible for the Featured Offer.
Looking forward to your help!
Thanks so much!