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Hello,

Im trying to list a new product and im getting this error:

Error 5463 - To maintain a safe and trustworthy shopping experience, Amazon may restrict certain products from being listed in Amazon’s store. At this time, Amazon has determined it is in the best interest of customers to restrict this ASIN creation, and we are currently not accepting applications to create new ASINs for this Brand. Please visit Amazon’s ASIN creation policy for more information - https://sellercentral.amazon.com/help/hub/reference/G201844590

Does anyone have any idea what this means? I talked to seller support on chat they were no help at all. I want to know the reason why it's being denied. The brand I want to publish it with is new. Is it maybe because I need to apply to sell that kind of product?

I´m clueless here if anyone can tell me anything it will be very appreciated. Thanks!

As context I´m trying to sell an electric foot massager

Hi everyone,

I recently came across a fantastic portable sauna that I think many of you might find interesting, especially if you're looking for a convenient and space-saving way to enjoy the benefits of a sauna at home. Here are some of the key features that make this product stand out:

1. Spacious Design: This sauna is large enough to comfortably accommodate two people, making it perfect for couples or friends who want to relax together.

2. Transparent Curtains: The sauna features transparent curtains on both sides that can be easily opened or closed, allowing you to adjust the level of privacy and ventilation as needed.

3. Foldable and Space-Saving: One of the best things about this sauna is that it’s foldable! When not in use, you can easily fold it up and store it away, saving valuable space in your home.

If you’re interested in learning more about this product or have any questions, feel free to ask! I’d be happy to share more details or discuss how a portable sauna could fit into your lifestyle.

Looking forward to hearing your thoughts!

Best regards,

Hello Everyone, 100% feedback More than 12 k listings.... recently i can't list any book. For any books ir shows :Refurbished condition: We are currently not accepting applications for this product. To maintain a safe and trustworthy shopping experience, we restrict certain products from being listed or sold on Amazon. If the ability to list this product changes, you will be able to sell by clicking “Sell this product” or “Apply to Sell”.

Any help Please !!!

Hello, My store was suspended without violating any rules. I submitted materials several times, but the response was still "We have completed the evaluation of the materials you submitted, and there is not enough information to cancel the violation."

I would like to know more about which supporting materials are problematic, or what supporting materials I have not submitted? Because the response I received did not provide a detailed explanation.

Have you encountered the same problem as me? How can I restore my store sales? How to solve this tricky problem?Thank you for your understanding and support!

@Seller_rl7kltrMnkHFJ@Seller_PIHyltK09pbl3@Seller_GEZPMc4CeQfh6@Seller_PIHyltK09pbl3

Hi fellow sellers,

I have bulk inventory that I need to sell and would like advice on the best platforms for wholesale or liquidation. I am considering options like wholesale buyers, liquidation platforms, or bulk resellers but would love to hear from others who have experience with this. I am selling pet product and It is water fountains.

What are the most effective ways to sell bulk inventory quickly? Are there any recommended platforms for selling large quantities efficiently?Looking forward to your insights. Thanks in advance!

Hi Amazon,

Last time I request information of why my account was not reactivated it, was because the Amazon team couldn't reach the supplier.

I have provided the supplier contact information on my appeal and also access to my account in the supplier account so Amazon can verify my orders from them.

Can you guide my and provide information on how to reactivate my account ?

Thank you,

Mario

Hi everyone,

I’m reaching out to seek advice on how to resolve an issue regarding brand misuse on Amazon.eg.

Our company sells household products, including Floating Shelves, exclusively on Amazon US. However, we recently discovered that some sellers on Amazon.eg are "piggybacking" on our brand by claiming to sell our Floating Shelves, despite not being authorized sellers.

This has led to negative customer reviews under the product listing on Amazon.eg, which is affecting our brand’s reputation.

I’d appreciate any guidance from the community or Amazon team on how to:

1. Report these unauthorized listings and have them removed.
2. Address the negative reviews caused by non-genuine products.
3. Ensure this brand misuse doesn’t continue moving forward.

We’re part of Brand Registry, so I’m wondering if the Report a Violation (RAV) tool would be the best route, or if there’s a more effective approach for cross-marketplace issues like this.

Thanks so much in advance for any advice or steps you can share!

Best,

A influencer made a video review for my listing but, it's for a different model.

So, we're getting lots of return because of this video.

Please remove this video.

Case ID 17271267491

Hello sellers,

We are the owner of several trademarks, 2 of which are registered on Brand Registry, and we have been unable to access the report a violation tool due to "abusive conduct" for years. Despite this we've continued selling without Brand Registry protection, and our business on Amazon has grown substantially in the last few years. We are one of the top 3 sellers in our category.

The issue began when a former employee mistakenly reported a seller’s offer as counterfeit when, in fact, it was not. Since then, we’ve submitted multiple appeals, explaining the situation, acknowledging the policies around Brand Registry's lack of distribution agreement enforcement etc., and providing detailed plans of action to ensure compliance. Unfortunately, every attempt has been rejected.

Now, after registering a new trademark, we attempted to add it to Brand Registry, and it was immediately declined - the reason was that we are not eligible for Brand Registry. Appeals were declined, stating we engaged in "abusive conduct".

This is simply crippling our business. We cannot edit certain attributes of listings under our own brand without it being Brand Registered, so we cannot confidently establish a brand presence on this platform. We would like to invest in advertising but we cannot do so if we cannot be sure that we will be able to fully take advantage of the brand protection features our top competitors all have access to.

It seems like we're screaming into the void and all our appeals are automatically declined. What can we do? We're open to any and all solutions at this point or other methods—regaining access to Brand Registry is absolutely critical for our business.