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Good afternoon, our team was deactivated 2 years ago on Amazon's marketplace and we have been trying to get it back ever since. I woke up randomly to a deactivation notice for counter fit products in the Mexico marketplace. All of the messages that come to us are in Spanish even though we are in the U.S. and just accepted Amazon's offer to sell to Mexico and Canada. We have submitted our invoices, order confirmations and plans of appeal but it all comes back with an auto generated response in Spanish saying it does not meet the information requested. I have been on call with almost 70 different agents and they all tell us the Plan Of Action is good. We sell on Walmart, eBay and our own store and even had our funds reimbursed after a video call with amazon. Is there any way out of this?

In the past two weeks, about 1 in 10 book listings I create never appear in my inventory. I am creating the listings manually, one at a time. For the books that never showed up, I have tried to list them again, in case I forgot to press the final button or something the first time. No luck. When I search for these books in my inventory, I have the filter set to "All".

In addition to it being a pain, I'm a little concerned that these phantom listings I created will suddenly appear in my inventory at some point in the future, long after I have sold the books on a different platform.

Is anyone else having this issue? Thanks.

Hello everyone,

I am a new seller and have posted my first product and is active. I wanted to run a search for my product and see how far down the page Would be on the column. I saw no sign of my product or listing. I did however pull open someone else's store and opened the field that showed 10 other sellers and saw it there. Is this how it works?

I don't know about others but I have had dramatic negative sales with whatever changed 4 days ago with amazon and the buy box. Horrible change... Sales literally dropped by 75%. Can anyone tell me if this is just some sort of glitch or this a permanent thing with amazon. If it's permanent I will be forced to cancel my seller account and remove all my inventory and go elsewhere to sell.

Amazon, this is completely unacceptable.

I filed a trademark infringement report (Complaint ID: 17319828891) against a seller blatantly using my brand name, under my legit brand registered listing, to push a counterfeit, low-quality knockoff that is deceiving customers and damaging my brand. I provided all the necessary information — a test purchase, the order ID, and a complete description that the product is a cheap imitation missing essential branding and content — yet my report was instantly rejected within seconds.

How is Amazon allowing this scam to continue while rejecting legitimate complaints from actual brand owners?

Here’s what’s happening:

• They are using my brand name to sell an unauthorized, fake product.

• The counterfeit is a disgrace—terrible quality, missing instructions, no branding whatsoever.

• Customers are being ripped off, and Amazon is letting it happen.

• My brand reputation is taking a hit because of this fraud.

I followed every Amazon guideline for reporting IP violations, yet my complaint was dismissed without even being properly reviewed. Why does Amazon have a system to protect brands if it fails at the most basic level?

I need immediate action on this:

Investigate my report properly instead of auto-rejecting -

Remove this fraudulent seller.

Stop letting bad actors hijack legitimate brands and scam customers.

I will keep escalating this issue until Amazon takes action. If this counterfeit seller is allowed to continue, it sets a dangerous precedent for every brand on this platform.

I am going to be working on someone else's Amazon account. I will be using the same computer and ip address as my own account. I obviously don't want to run afoul of the current policy-by-bot, and Seller U said very little on the subject.

Back in the day one would get suspended simply because they were involved with more than one Seller account, or because two accounts once logged in on the same ip address, etc. Seller University makes it sound like it is all no big deal now as long as all related accounts are in good standing.

What is the currently assumed policy, does anyone have any idea? And how do I avoid conflicts that give rise to suspension?

Details: My current account is a retailer; not a product line brand. It is currently not active by choice, though I plan to reactivate just to avoid problems. I also do Vine (NOT for arbitrage). I hope that reactivating does not affect that, as I have definitely obtained Vine items in the same selling categories.

The new, second account is a product line and has been approved by brand registry. It is in a completely unrelated category that I don't even purchase for myself (or otherwise get through Vine).

Hello There!

I'm facing a big issue with my listing B09TFHXPW8. It is Nasal Spray.

Amazon is saying that it is a consumable product but it is not like that.

I sent them appeal but they rejected and they will remove the listing soon.

This product is the most important in my account.

Please help me

Thanks

I have a warning that my account is at risk of being deactivated because my tax documents have not been verified.

They have been "in progress" for almost 2 months now and after reaching out twice, I still have no info or direction for how to solve this problem.

Has anybody else had this issue?