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Case ID: 16697087211

Our two items on the case ID are not in buy box even though we are the only ones selling on Amazon. It is competitive in pricing and no one else is selling lower on any other channels or websites.

Also, what is the criteria on "competitive pricing"? Considering no one else can sell it at a much lower price to compete against amazon pricing.

The lack of buy box hurts us on advertising where it cannot show sponsored product ads and cannot show for one click buy either.

Can someone take a look at that case and see what is the reason for not being in the buy box?

My account was deactivated because of the following reasons:

"Your Amazon seller account has been deactivated and your listings have been removed because we observed policy violations.... We have taken this measure because we observed that you or someone acting on your behalf has requested changes to add a brand name that you do not own or have access to for a product we have deemed to be a generic product."

When I asked for a more extended explanation, they just told me the following:

"Thank you for submitting your appeal.

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- How your account has not violated the Seller Code of Conduct policies.

-- Evidence that shows your account complies with the Seller Code of Conduct policies. "

No matter what I send or ask, all they answer is the same. I tried the option of "help with my appeal" but they told me "This email address is not the correct channel to submit an appeal".

My account is very new, I just started listing products but I do not even started to sell.

Does anybody can help me with this issue? I don't know how to get my account back.

I recently have had two orders refund at first scan for orders that were $100 or over. Previous months those amount totals were never refund at first scan. Why all the sudden is amazon allowing this? $100 was the base, after tax order was $107, on both orders. I thought 100$ was the threshold that was not to be refund at first scan?

Unable to receive verification code, it has been two days already

Hello community,

I want to share my frustration because my Amazon account was deactivated over two months ago. I’ve submitted all the required information multiple times, but it gets rejected without even being reviewed. Every time I call, I don’t get any clear answers, just automated messages or generic responses.

I invested all my money into this business, and now I’m bankrupt. I even took out loans to keep my operations going, and now I’m stuck without access to my funds or my account.

Amazon hasn’t just affected my business; it’s ruining my life. Has anyone gone through a similar situation? What can I do? Any advice or contacts would be invaluable at this desperate moment.

Thank you in advance for your help.

I am the original designer of our product, a 90s toy box, and have been the sole sellers of our ASIN since its release, several years ago. Like 4 years ago. Recently, the brand has been incorrectly updated by another seller to JEWUNO. Nowhere on the product packaging does the brand name JEWUNO exist and our product has no affiliation with JEWUNO. These guys are SCAM ARTISTS!

We have a shipment ready to be delivered but can't replenish our inventory due to the malicious behavior of the fraudulent seller. This is so stupid. Fix this please.

Can we start a class action lawsuit against amazon for allowing this to happen?

can I get this feedback removed

We have hit an all-time low on sales especially this week. Is anyone else experiencing this? Amazon glitch? Nothing has changed. Account health is healthy, no negative remarks, still low sales.

Frustrated with the support provided by Amazon seller support, I can list the products but if I visit as customer view its showing currently unavailable.

Its almost 40 days i am facing this issue and shared the documents 7 times everytime I share the documents after 2 days i get a confirmation email that the documents verified and approved but the store status remains same, the same i need to connect with the support they will say you need to undergo with the SID because that is pending again 3-4 days I

need to wait then repeat the same process,