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Hi @Seller_PIHyltK09pbl3

I'm once again having problems getting A+ Premium to unlock, now for the brand "Sunday Afternoons". Qualified for over the past 2 weeks, but still not being shown access for A+ Premium. Seller Support has been of no help as usual and are refusing to escalate it to leadership.

Case# 17380258211

Thanks for looking into this for me!

Hello everyone & @Seller_SBIjJooGeXSQ6 @Seller_nt9X7GoCkqXGB

Hope all is well. I need urgent assistance/help on a issue. My account was deactivated 2 weeks ago, due to INFORM Act verification process. I completed the verification process and got fully verified. The account health team sent an email stating that my account will be reactivated in 48 hrs. It didn't. So i called them & chat with them & opened cases... In short the replies were/are; "We are working on to solve it"..It has been 9 days now and it still remains deactivated, nothing changed. And i am loosing sales every day.

PS: Same thing happened in my Amazon EU zone accounts, and my accounts were immediately reactivated a day after I completed the verification process.

Please help me out !

Thank you all in advance.

My products have been sold since 2019, and I have never edited and changed my listing since 2023, but the brand name of my products was changed to someone else's brand in 2024.

I have tried many times to create a case application to restore my brand through seller support, and communicated with seller support staff, but none of them can help me solve the problem. (Case ID:15864008301)

I just want to sell my products well in Amazon, but now my brand has been changed, and I can't edit my own products. @Seller_PIHyltK09pbl3@Seller_t9kvdr2yixQej are you able to offer assistance? thanks a lot.

Sp-api is malfunctioning, we received a confirmation mail from dev-reg-vetting@amazon.com, Thu, 06 Mar 2025 5:25:31 PM. Confirming the approval of profile but none of it has been reflected in the profile page

We've tried reaching out through Seller Central Help, but there has been no response or progress.

Our main case ID is 17358385211.

Dear Amazon FBA Logistic Team

I am writing to express my extreme frustration and disappointment regarding a shipment I sent to Amazon in September 2024. It has been months, and I have yet to receive any update or resolution on this matter. This is utterly unacceptable, and I demand immediate action.

According to what my carrier told me, the appointment information updated at 10/16/2024/ 18:00EDT, the appointmentID is 77089034979. It's been a long time ago. But I still haven't received the goods, and there's no investigation being opened, let alone compensation. It's just 38PCS! Why so difficult?

Despite numerous follow-ups and requests for updates, your team has done nothing but delay the investigation process. Every time I contact support, I am given vague responses, empty promises, and no concrete answers. This is not the level of service I expected from a company of Amazon’s reputation. Not happy with it.

Cherish2021

Question 1: We have a batch of ASINs of the same model and composition which have been successfully classified as “DANGEROUS GOOD PROGRAM FULFILLABLE” after submitting the SDS documents and added to the FBA Dangerous Goods Program waiting list. And they have been added to the FBA Dangerous Goods Program waiting list.

REQUEST 1: We would like to know how long it will take to send inventory to Amazon?

Question 2: One of our ASINs was able to sell by FBA about a month ago and we have sent inventory to Amazon.But it was suddenly re-reviewed. And it is now classified as unfulfillable Dangerous Goods (Hazmat) and is not eligible for sale through the Amazon fulfillment network. Yesterday customer service told us that the inventory we sent before may be destroyed by Amazon.

REQUEST 2: We would like to request that the inventory not be destroyed and request an alternate method of processing such as a return. If it can be returned, where will the inventory be returned to?

The review has taken us a long time. We have lost a lot of money and are in a real hurry. We can provide valid SDS documents that have been certified by customer service. We would appreciate any help you can give us.

Hey everyone, Last year in September, we sent an item into FBA that was expirable. This item sells 75% of it in December. It is a food item that expires in 07/2025. Amazon took until mid-November to process the item for receiving. It then sold around 10 units before it was shut off. The explanation was that it had to transfer to Fulfillment Centers.

We were then told it wasn't going to be available for sale until December 24th. This means our best-selling ASIN in December would miss out on the best weeks. Then, we were told we could potentially get refunded for at least some of these units since they were supposed to be for sale.

No response from Amazon or our growth consultant for months, and then the item magically started selling in February of this year.

How should we go about getting this fixed? We will be out tens of thousands of dollars of inventory that will go bad if we don't get a refund for this. Does anyone have any ideas?

Myrrh resin, a substance mentioned multiple times in the Bible and used for centuries in various cultural and spiritual practices, is now facing restrictions on Amazon.

"And they presented unto him gifts; gold, and frankincense, and myrrh." – Matthew 2:11

My Myrrh resin listing was recently flagged and removed by Amazon, citing concerns related to synthetic cannabinoids or restricted chemicals. However, Myrrh resin is a completely natural aromatic substance with a long history of traditional use.

Other sellers have also reported similar issues, despite the fact that Myrrh is not a synthetic product and has been used for centuries in incense, meditation, and cultural practices. Meanwhile, other natural resins like Frankincense remain available without restriction.

Has anyone else experienced this issue? Why is Myrrh resin being misclassified, and is there a way to resolve it? Let’s discuss.

感谢您提交申诉。

我们收到了您提交的信息，但目前这些信息不足以让我们重新激活您的账户。要让我们重新激活您的账户，请发送以下信息之一：

-- 品牌所有者授权更改品牌名称、商品名称、商品详情页面或品牌属性的授权书。

-- 通过提供支持文件证明您拥有相应品牌的证据。这包括但不限于任何品牌注册文件。

-- 您的供应商在过去 365 天内开具的发票、收据、合同、配送订单或授权书的副本。

-- 供应商的联系信息，包括名称、电话号码、地址、电子邮件地址和网站。

文件必须符合以下要求：

-- 有效（未过期、被撤销或封闭）

-- 彩色、无遮挡的高质量文件（不得为特定角度拍摄、模糊不清或被裁剪过的文件）且显示完整页面

-- 显示的信息与您为在亚马逊商城销售商品进行注册时所用的信息（例如客户姓名和地址）相符

-- 显示完整文件（如适用，正反两面）

-- 采用以下格式之一：.jpg、.pdf 或 .docx

-- 真实且未经修改

如果我们无法证实这一主张，将不会恢复您的账户。

如何发送要求提供的信息？

请单击“账户状况”页面上的“查看申诉”按钮，按要求提交其他信息。

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

如果未发送要求提供的信息，会怎么样？

如果我们没有收到所需信息，您的账户将会一直处于停用状态。

我们随时为您提供帮助。

如果您对亚马逊卖家行为准则或上方要求提供的信息存有疑问，请参阅“销售政策和卖家行为准则”：

https://sellercentral.amazon.com/gp/help/G1801

如果您对此政策存有疑问，请联系我们：

https://sellercentral.amazon.com/cu/contact-us