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🌟 Let’s improve your detail page together! 🌟
by Seller_zukQNO61PzGck

Hi Sellers,

As we are all aware, your detail pages can make or break your success on Amazon. It can be incredibly difficult to try to figure out what to improve when you have been working with products for a long time alone. We're starting this thread to help each other optimize listings through peer review and shared insights.

There are TWO ways to participate:

📝 SEEKING FEEDBACK? Post your ASIN

  • Tell us your product story: Is there something special about your product that’s hard to capture on the detail page?
  • Mention your target customer: Who are you trying to reach?
  • Highlight any current challenges: What barriers are you seeing in getting the detail page that you want?

🏆 SHARE YOUR SUCCESS: Share your ASIN

  • What makes your detail page stand out: How did you make your products best features center stage?
  • Which elements have had the biggest impact: What areas have you seen sales spikes when the detail page changed?
  • Include any testing insights (A/B testing): Were there any specific strategies when developing your options?

The goal is practical, actionable feedback from fellow sellers and even some from your Community Managers who understand the challenges you're facing and have tools you might not have available!

Get posting everyone and lets improve your Amazon Catalog one ASIN at a time!

-Glenn

4 votes
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2 replies
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USPS recycling and reusing tracking numbers
by Seller_35YCctDNERucc
Amazon replied

Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.

Happy Monday... :(

19 votes
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143 replies
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Generic Brand Issue
by Seller_NUFH55K7A7jnk

Hello,

Is there anyone who can help us in the serious matter, we are not able to change our generic listing brand, even we provided all of the details to the team but nobody is helping us in this matter even everything is align with amazon policy we have branding on product and on packing but still getting irrelevent response

Please help if here any amazon support team member

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KYC PROBLEM PAYONEER
by Seller_uIu7Z1ApaQY48
Amazon replied

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account. Find out more.

Hello, good luck, I added my account and connected it, but my bank account has not been active for a long time, it says KYC has not been completed, how long will this take, I use payoneer.

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Help Required for a Review
by Seller_foPFuYxJoIg8c

@Seller_ovM5p622oIbGp@Seller_nS0jcFQNDLG3ePlease help!

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Amazon rejecting invoice from manufacter
by Seller_xoVxKOucrDeJe

Trying to get brand approval for Pearson.

I have an account with Pearson and bought 10 books from them with an invoice matching my seller information and hitting all the things amazon requires yet they continue to reject it saying:

"We have reviewed the documentation you provided and determined that you are not eligible to sell Pearson products. We evaluated the information you provided, but it did not pass our review."

Ive resubmitted the application over 12 times and keep getting the same response.

Any idea whats going on?

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Subject: Urgent: Request for Amazon Seller Account Reactivation

case id: 17285642171

Dear Amazon Support Team,

Our seller account remains deactivated despite successfully completing all document verifications. Since all required documents have been approved, we kindly request you to review the issue and reactivate our account at the earliest.

Please let us know if any further action is needed from our side. Your prompt assistance in resolving this matter would be greatly appreciated.

Looking forward to your swift response.

1 vote
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Restricted Products - Appeal Case ID 17270846471
by Seller_qqHdw3ueiYIye
Amazon replied

We are selling a utility container that keeps getting flagged as a portable fuel container. The labels on the product itself says that the container is strictly not intended to carry gasoline, but it is intended for the following (from the manufacturers website):

"Features & Benefits

Ergonomic handle for better venting

Super wide handgrip on bottom of jug for easy dispensing and transport

Constructed with 30% more material than standard jugs to withstand the roughest conditions

Even density plastic for critical areas like corners

This container is solely intended for use with non-fuel or non-kerosene products and MUST NOT be used to transport fuel or kerosene. For storage and transport of recyclable automotive fluids, non-potable water, feed attractants and other outdoor products, including:

Motorsport Container Uses

Feed pellets and birdseed

Industrial & recyclable automotive fluids

Deer corn, milo, and oats

Water

Rock salt

Automotive oil & liquid absorbents

It's also great for mixing and dispensing:

Animal attractants

Herbicides, insecticides, and more"

Picture of the tag on each container:

1 vote
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A to Z Claim is doing Fraud with Sellers
by Seller_eruygQ6HS7T46

Customer Placed the order on Thu, Dec 26, 2024, 3:59 AM PST and we dispatched item on time and expected delivery date was Fri, Jan 17, 2025 PST to Mon, Feb 10, 2025 PST but we delivered the item much before it on 28-Jan-25.

Here are the details this tracking number 635515738592 on DELIVERED Tuesday 28/01/2025 at 12:27 PM,

We have shared the proof of delivery even a pictures of delivery place with item placed there and complete proof of delivery and A to Z Claim is support customer and doing fraud with us.

It is 200 USD item. We have lost all the money, Even they impact this claim on our account and we lose money, item. We are in total lose and Amazon A to Z Claim is not looking evidence provided, they are just doing random decision without proper investigation.

Below are the complete proof of delivery. But Amazon A to Z Claim team is supporting Fraud. no help for sellers

4 votes
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12 replies
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Payment delayed
by Seller_NpHWopsac0eQL
Amazon replied

Dear Team,

My funds got processed on 11th feb and till now it is not disbursed, please look into the issue and get it sorted out as i am having huge issue in my cash flow due to this, please note down the below case ID where the issue was raised.

Case# 17265960271

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4 replies
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Good day everyone, hope you are selling well on Amazon.

Please give me 3 minutes to look at my problem with Amazon.

I am a professional seller starting in 2022. 

 On January 28th 2025, your system asked for business address verification.

 The verification code was sent by mail to my address. I waited 5 days then I received it. I entered the verification code and your system said that ( your address has successfully verified)

I waited 2 days but still my listing was NOT BUYABLE. 

I opened (account info) then I found that my account is not active. When I click (reactivate account), it directs me to another page that says ( your account is successfully activated) Although my account is still not active!!!

I contacted help center MANY MANY MANY times by mail, by phone call, by chat and I got the same answer which is not related to my issue at all.  every time the help center agent says, can you send me a screenshot of the whole screen with the time stamp. I sent it and then I got the same answer template after 1 day that "we can not verify your account, why does this happen because ...........etc"

I even tried to change my address to get a new result and even to get a new mail code. but this also did not work because I got another message from your system says ( we can not do your request because your account is under verification!!!)

 And obviously Amazon does not provide any way to complain or to contact you and I only contact some third party agents who have no clue what's going on and can not help at all.

After all of this, Amazon charged me the monthly professional fees. 

PLEASE PLEASE can anyone just look at my case with some MERCY and find a solution for my case??!!!! I lose money every hour as I can not sell nor can I do sponsored ads on Amazon.

Please raise it to someone in the technical department to see where the problem is.

Thank you for your understanding 

My seller name is: Hemawin

The ASIN number is: B0DNYT12QZ

And B0C8F6V1QK And B0C8F89DHM

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