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A to Z Claim is doing Fraud with Sellers
Customer Placed the order on Thu, Dec 26, 2024, 3:59 AM PST and we dispatched item on time and expected delivery date was Fri, Jan 17, 2025 PST to Mon, Feb 10, 2025 PST but we delivered the item much before it on 28-Jan-25.
Here are the details this tracking number 635515738592 on DELIVERED Tuesday 28/01/2025 at 12:27 PM,
We have shared the proof of delivery even a pictures of delivery place with item placed there and complete proof of delivery and A to Z Claim is support customer and doing fraud with us.
It is 200 USD item. We have lost all the money, Even they impact this claim on our account and we lose money, item. We are in total lose and Amazon A to Z Claim is not looking evidence provided, they are just doing random decision without proper investigation.
Below are the complete proof of delivery. But Amazon A to Z Claim team is supporting Fraud. no help for sellers
26 replies
Seller_eruygQ6HS7T46
@Roberto_Amazon Please do attention on this case, I have no other option to express this issue. We are extremely dissipointed with A to Z Claim decision.
Seller_OvL8C4BJWiuS9
Did you use Amazon's buy shipping? If not, then you can provide pictures, signature...and it won't help you with the claim.
Seller_SJRMV3s4mNrFA
Just contact the postmaster general. Contact the customer that investigators will be around to question him...
Seller_AEeVleepaid4r
This is awful. You should NOT have been charged and have negative metric on your account. This is what insurance is for and should be automatically applied. Amazon allows these customers on their platform.
Seller_NxPuqak8YNJEF
IF you bought the FedEx postage through Amazon Buy Shipping then you should be covered. Amazon would then file the claim with the courier (FedEx), and that is why Amazon would cover you.
IF you bought the FedEx postage outside of Amazon then Amazon refunds the buyer and takes the money from you, but then YOU file a claim through whomever you bought the postage from. If you bought postage directly from FedEx, you file a claim on the FedEx website. If you bought shipping from one of the online postage resellers, then you file on whatever website/system you bought the postage from.
If you bought the postage anywhere other than Amazon Buy Shipping, YOU are the one who files the claim with the insurance, not Amazon.
If you bought the FedEx postage within Amazon Buy Shipping and not elsewhere, and Amazon has taken the money from you, appeal, support ticket, reopen support ticket, reopen support ticket, etc etc etc. It often takes 20-30 reopen ticket before you finally reach 1- a real person, who 2- comprehends the words on the screen, and 3- is given the time needed to actually fix something. You have to remember that early-stage seller support are just bots designed to irritate 3p sellers into giving up. The 2nd stage seller support that are humans who don't speak or understand English, and have to click buttons to auto-paste generic responses. The 3rd stage seller support who understand English are being paid to sympathize but not do anything. You will only reach someone who can do something if you keep at it.
Never let a support ticket sit unanswered for 4 days, because 4 days = auto-close. Respond every other day with SOMETHING. Doesn't matter what, just something. "Still waiting" for example. Monday, start ticket. Tuesday, no response. Wednesday, no response, so YOU respond with something to keep the ticket alive, Thursday, no response. Friday, no response, so YOU respond with something to keep the ticket alive.
If they respond, and fix it, great. If not, you respond with different words or with whatever they ask for. And keep the ticket alive.
If the ticket is closed, open a new one and reference the previous ticket(s). If the ticket becomes "transferred" then that is the same as closed, and you need to open a new ticket.
Don't stress out over it. Just do as Amazon does and "Be the Bot" (that means make a plan and follow it, as described above). This is just business, and if it means you need to increase prices to absorb the losses, then increase your prices. If the required increased prices result in no sales of a product, run a sale to sell out of that product, don't buy any more of that product, and then delete that listing.
Seller_Sy6Zvcwj7vnrC
Generally, you need to ship either w/ the shipping label purchased thru Amazon itself, or; if you're using your own labels - ship with Signature Confirmation.
That said, why aren't you using Amazon's labels for FBM? The cost's usually much cheaper than shipping on your own end.
Seller_08TZq9sOIaGvv
Just came to say that I had a delivery and the photo turned out to be my neighbors front door, not mine. They do make mistakes. Neighbor walked the item over and I got my money back.
Seller_KvuXBL1ug1xuU
if you shipped with Amazon's shipping interface, I think they should cover you. If you didn't then the burden of proof is extremly high unfortunatly. ..and honestly, youre better off jsut filling a claim urself with the carrier.
Seller_CW0P5hgbsiqWX
We have no problem calling it what it is, Internal Corruption.
- Supervisors getting incentives for saving the company on seller reimbursements.
- Supervisors telling Reviewing Reps not to pay.
- Supervisors telling Reviewing Reps to forget about what Amazon's policies are, just do what I say.
- Legal office telling Reps, no names, no employee numbers, only use one standard answer vague response for all claims, and if issuing a refund, make sure the amounts reimbursed do not match the seller's claim amount. This will make you well protected, because if any action by the seller were to arise, the Rep can simply say, "Oh yes, I see I did make a mistake.
That's internal corruption. Sort of like back room run phone and email scams designed to take advantage of anyone they can.
Seller_t3btKbXPACisP
I've has the exact same issue and submitted all the evidence and the claims team just ignores it.
Keep your evidence and send it to a third party collections agency.
Amazon support is completely negligent and useless.
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