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I'm attempting to fulfill an order to FBA, but at this screen it shows, "Unit per box", which makes sense to me.

The next two boxes I am curious about, are the, "Box dimensions (inch)" and "Box weight (lb), for the shipping box that contains all the units? It's what I'm assuming, as it doesn't provide options for ounces there on the "Box weight", but I wanted to verify this, as the videos I watched weren't exactly clear on it with the instructions they provided.

The written instructions say, "The outside dimensions of the shipping box." I just want to make sure I don't need to enter the unit's dimensions and weight there, as the video was a little unclear because it showed them packing speakers into a box, when talking about the size and weight.

I'm just wondering if there's a spot where I will enter the actual size and weight of each UNIT in the box, or if that doesn't matter and only the dimensions and weight of the shipping box to the FBA warehouse matters?

Regarding the auto-replenishment feature, we are debating on using AWD based on this feature and implications. Where exactly can we find the "global inventory page" which gives details on "Optimal Level" as designated by Amazon?

Please see image attached. I am assuming "Optimal Level" is similar to the "minimum recommended quantity" in FBA Inventory dashboard on Seller Central (seems to be a lot of overlap with the "FBA Inventory" dashboard in Seller Central..."On-Hand Quantity" = "Available in FBA Network" quantity used for triggering replenishment algorithm)?

(referring to this forum post: - https://sellercentral.amazon.com/seller-forums/discussions/t/19945728-e3bf-494b-b7b6-cfada3bc178a

this post as well: https://sellercentral.amazon.com/seller-forums/discussions/t/41814845-f32a-4453-9c26-65dfe9409a2c

and the auto-replenishment information: https://sellercentral.amazon.com/help/hub/reference/GKH7ASMAL93YECBF)

Best, SPD

@Seller_hme3Wbydd1ihr @Seller_vtQxROP6UNr1O

Hi-we've been using AWD a while & mostly a good experience till now. A replenishment shipment was recently created & then canceled due to no inventory even though there should be. How can we go about getting this investigated/reimbursed? No help from SS, case id ID 16489857581. 504 units sent to AWD, 360 replenishments & 0 units left. So 144 missing!

Three shipments that we sent to Amazon AWD arrived on August, September and October 2024 . Our seller account has not yet shown that these goods have been received. I sent separate cases for each shipment and provided the required documentation. We were repeatedly asked to provide the same documentation., but no updates so far.

Any ideas what to do?

I was wondering Is there a list of Amazon policy changes somewhere for 2023 / 2024?

Trying to see if I can corollate some of the things I am seeing in my data to specific policy changes.

All orders revolving around the Ms. Rachel doll were refunded by amazon without any mention to me at all. All buyers received a refund as well as an email from Amazon stating that the item was fake.

I provided real invoices from major retailers to be ungated in this category and yet still without any mention to me at all noticed all the orders were refunded to the buyer and money was taken from me.

I contacted a few other sellers who had the same thing happen to them. Every. Single. Order. Refunded to the buyer and a message sent out stating the item was fake.

This seems highly illegal. And how can they say every single doll was fake without doing any research at all? And on top of that just take all the money and not expect anyone to return the items.

This has stolen a couple thousand dollars from me because of this and I know for a fact that others are hurting worse.

Has this ever happened to other sellers before? And if so, is there a solution to this? Or am I just expected to eat the loss and go through the fun of dealing with useless seller support?

Hi,

We're setting up our first AGL shipment to AWD and want to have the information ahead of time, because it seems to take Amazon a long time to approve things (like IOR).

Does anyone know who the destination contact should be at AWD? It's a warehouse, so it doesn't seem like we (the seller) should be the contact.

The definition of the destination contact is: The party who answers questions related to delivery at the destination (also called the notify party).

Thanks,

Jon

All of my compliance documents were rejected. They never tell me WHY. There is NOBODY to talk to EVER! I have been trying this for 3 years now - have not sold a penny yet in EU, test company helped revise documents two times - paid over $1000 for tests, but passed test documents rejected every time, images rejected, documents rejected, followed every required step and I am giving up wanting to sell in EU. They are impossible. It seems they just don't want US sellers or make it so difficult that is impossible to sell in their markets.

So now I have orders with a sku of 3 day handling time that came in last night and if I ship them today I am at risk of late delivery and they are forcing priority shipping which is more than the cost of the item.

Mods we need your help we are only human and small makers