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My 3-Month Battle with Amazon’s Broken Appeal System

• I submitted 100% legitimate invoices from my supplier, a well-known and established supplier.

Amazon rejected my first appeal without any explanation. I added even stronger proof, including:

• Bank statements proving payment to the supplier.

• Tracking numbers & order confirmation emails for all invoices from my supplier.

• A Google Drive video proving my invoices were sent directly by my supplier through email.

• Steps to verify my invoices through the supplier’s website: Simply enter my order number from the invoice and my supplier's email, and all order details will be displayed.

Amazon still rejected my appeal with the same response! How Can Amazon Accuse Me of Fake Invoices?

• I provided step-by-step instructions for Amazon to verify my invoices.
• I gave Amazon direct contact details for my supplier.
• I recorded video proof of my invoices coming directly from my supplier’s email.

I recently came across a shocking post on Reddit, written by an Amazon internal team member. They admitted that appeals are being rejected due to claims of fake documents, and in many cases, documents are wrongfully labeled as fake without proper verification.

Here’s the full screenshot of the Reddit post:

Amazon Support is NOT Helping Sellers! I have spoken with the Account Health Specialist multiple times, but I am not receiving any actual support.

Why is Amazon rejecting legitimate invoices without properly verifying them? If you got reinstated, how did you force Amazon to review your case properly?

Hi @Seller_PIHyltK09pbl3

I'm once again having problems getting A+ Premium to unlock, now for the brand "Sunday Afternoons". Qualified for over the past 2 weeks, but still not being shown access for A+ Premium. Seller Support has been of no help as usual and are refusing to escalate it to leadership.

Case# 17380258211

Thanks for looking into this for me!

Someone please help me. My account has not been deactivated but it does say pending deactivation so I am desperately trying to resolve this. I have appealed this thing 6 times and I don't know what else to do. I keep getting rejected for question 1 and 5 but I don't know what else to say other than it won't happen again. How many preventative steps can you come up with aside from not doing it again? A detailed description of all methods used to contact customers? There was 1 method! I included photos of the entire conversation, Amazon's review policy with what I violated highlighted, I even tried a Standard Operation Procedure for communicating with customer's. Doesn't like any of my answers.

My appeal:

Has your account been deactivated in error?

1. Provide a detailed description of all methods used to contact customers via the Amazon buyer-seller messaging system to offer compensation for writing positive reviews or seller feedback, updating or deleting negative reviews or seller feedback, or soliciting or sharing personal information to opt out of buyer-seller messaging.

*** I only used Amazon's buyer seller messaging system as the method of contact. Included is the conversation. I don't know what else I can say on this issue or word it any differently. It was wrong and I will not do it again.

5. Provide documentation that supports the preventative steps that you have taken to ensure that no one working on behalf of you will engage in requesting favorable reviews or feedback, offer incentives to post a review or feedback, or ask for Personal Information in the future.

*** I have read Amazon's Customer Review Policy as that is what was violated. I have included it and highlighted what was violated. What other possible steps can be taken other than "I will not do it again." I do not have employs. We have both read the included policy so everyone that deals with my store is informed. So here are my preventative steps

1: Read Amazon's Customer Review Policy

2: Follow Amazon's Customer Review Policy

Hello @Seller_GEZPMc4CeQfh6 @Seller_ovM5p622oIbGp @Seller_pAPBCLhysbW5T @Seller_4GjtS9k0cnHHv @Seller_1KYLYkgAlu4xX @Seller_R6oYCnTB9O1Uy @Seller_SBIjJooGeXSQ6 @Seller_khUF6HPR2AHxu

Asin: B0CP3GP16C. Our link has been judged as unsalable for almost two months. From a hot-selling product to now being unsalable for two consecutive months! We are losing a lot! Please help investigate and restore the normal sale.

About this Asin: B0CP3GP16C, we have conducted a full investigation of the products at the place of delivery and verified that each product is well packaged and labeled before packing and shipping.

Secondly, the products we sell are car phone holder, and the details page of ASIN: B0CP3GP16C is also car phone holder, so there is no situation where the product information does not match the front desk details.

Thirdly, some Customers claim that the product does not fit simply because they purchased the wrong size. Some customers have 12.9-inch screens, but after purchasing our brackets, they say the product didn’t fit their screen. In fact, customers do not know their screen size well enough. We have clearly listed the appropriate model year and size in the title. Our products are only suitable for Volkswagen ID.4 with a screen size of 12-inch.

To avoid similar problems from happening again, we have indicated in the title that it is suitable for 12-Inch Screen. The listing page once again states fit for Volkswagen ID.4 2020-2025 with 12-inch touchscreen. The A+ page also has text and picture descriptions of the appropriate model year. We have repeatedly indicated that it is only suitable for 12-inch screens.

We have been actively seeking help from Seller Supports, but have NO HELP at all.

There is nothing wrong with our products, but if this problem is not investigated quickly, we will face huge losses. What should we do?

Hello,

I urgently need help from any moderator who can forward our case for a manual review. It's clear that we aren't receiving a proper review from the A-Z Team or even from Jeff Team. We are not asking for a refund, but for the removal of the ODR, as this is severely impacting our sales due to the ODR's negative effect on our account. Maybe@Seller_l3eCP9f1PtJXC, @Seller_SBIjJooGeXSQ6, @Seller_dnxnrsZIeTNo3, @Seller_FJwyF3iu5qxUY, @Seller_JT2cdQLa0Oueg could assist, or any other mod?"

I’m submitting an urgent request for a manual review of an A-to-Z claim for order 112-6764846-4095415. Despite fully complying with Amazon’s policies, this claim is unfairly impacting our ODR. Below are the key facts regarding the situation, and I believe the claim should be removed.

Case Background:

* The order was returned due to an address/customs issue, not a fault on our part.

* Before the Estimated Delivery Date (EDD), we proactively communicated with the buyer and offered either a refund or replacement.

* The buyer agreed to a replacement in writing, and it was shipped it at our own expense.

* Despite this, the buyer mistakenly opened an A-to-Z claim. They later admitted they didn’t realize they had done so, saying: “I did not know that I opened a claim. Amazon just offered me a refund, so I went through the process.”

Policy Violation:

* This claim contradicts Amazon’s A-to-Z policy, which states that sellers should not be penalized when resolving issues in a timely manner. We followed all proper steps but are still being penalized.

* The buyer acted in good faith, agreeing to wait for the replacement. The claim is misleading and contradicts Amazon's policy on fraudulent claims.

* I’m not disputing the delivery issue, but I’m requesting the removal of this A-to-Z claim due to its unjust impact on our ODR.

Request for Fair Review:

I respectfully ask Amazon to review the case and remove this defect from my ODR. This claim does not reflect my actual performance or the efforts I took to resolve the issue. I’ve provided supporting documentation, including the buyer’s written confirmation that they agreed to wait for the replacement.

I can share few cases IDs but they are quite useless because they are just shown as "transferred" and the actual response comes via email with generic answer that "they will stand by their decision".

B0DZX4WX45

B0DZX53TNV

B0DZX2BWB6

B0DZX4Q6M3

Hello everyone,

Our balance has been held in the account for 1 week.

They have taken our account under interesting review and although we have sent all the requested documents, our funds have not been activated and are still pending. They asked us to send them within 5 days and we did that.

There is no problem with our account. Account health is at the top level.

We are in a very difficult situation right now because we are not receiving any payments and we are not receiving any answers. I request the moderators to help us with this issue and speed up the process.

Thank you.

@Seller_37l8i4vuvugjG

@Seller_pAPBCLhysbW5T

@Seller_JT2cdQLa0Oueg

@Seller_aEROSwwdnzGiU

@Seller_4GjtS9k0cnHHv

@Seller_guLNtDGZuva40

Hi,

I have created a shipment plan on Amazon to send a small parcel shipment to the Amazon warehouse. The shipping labels generated by Amazon show the following address:

PBI3 - 7600 LTC Parkway, Port Saint Lucie, FL 34986, United States

However, in the important notice section, Amazon has mentioned that for small-parcel shipments via UPS to the PBI3 fulfillment center, the following address must be used to avoid possible disruptions:

21 Jump Street, Jacksonville, FL 32206, United States

The issue is that when I try to print the shipping labels on Amazon, it still shows the old address (Port Saint Lucie) and does not give me an option to update it to the new required address (Jacksonville).

Has anyone faced this issue before? How can I ensure my shipment goes to the correct address? Any advice would be appreciated.

Dear Amazon

Please urge electronics-safety@amazon.com team to review my case (17328167871, 17327270661) as soon as possible. The case was submitted on March 3th, but it has not been reviewed for 7 days now. Our products are mother's day gift products，It has a great impact on my business.

@Seller_FJwyF3iu5qxUY @Seller_zukQNO61PzGck @Seller_ovM5p622oIbGp @Seller_GEZPMc4CeQfh6 @Seller_R6oYCnTB9O1Uy @Seller_khUF6HPR2AHxu @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_1KYLYkgAlu4xX @Seller_7e4TizkSOVtBf @Seller_t9kvdr2yixQej @Seller_guPeMXBrBxqyU @Seller_8hQgfj6OVZYse @Seller_PIHyltK09pbl3 @Seller_RSwABJNHpHnEZ @Seller_aEROSwwdnzGiU @Seller_W3eIqgXUINUui @Seller_JT2cdQLa0Oueg