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Hello, my account was suspended under section 3 I appealed many times but could not recover my account.

Can anyone help me write a good appeal so I can recover my account?

Thank you.

My shipment to FBA warehouse have been delivered on the 22nd of October but until today which is 22 days and counting still there are no update on the receiving. We are loosing sales due to this issue.

Does anyone has any success in this issue? Please do advised

Thank you

@TaylorR_Amazon

Hi Amazon Team

1. I am writing this for an issue regarding our shipment to BFL2 (Shafter, CA), which was shipped on September 7, 2024 (Shipment ID: FBA18D9HVYZ1).

2. A case (16348599851) has already been created to address the matter, but we have not received any updates or resolution.

3. It appears that our shipment has been lost by Amazon, and we are concerned that this issue has not been properly addressed.

4. Given the lack of response and the fact that the shipment appears to be lost, we urgently request reimbursement for the missing inventory.

Thanks

Hi Team,

I am reaching out to report a two-star review that has been incorrectly associated with our product listing. The review does not discuss our product—a rug—but instead describes issues with a bed, making it evident that this review was mistakenly posted on our listing.

The review reads:

"Love the bed, very unhappy about putting it together

I love the bed, but whomever drilled the holes did NOT do a complete job, some screws fall in while others DON’T fit...I had to go to my local screw store to get help...I didn’t return only because my husband tore the box so this was a complete loss of money."

As you can see, this review does not pertain to our rug product and misleads potential customers. I am concerned about the negative impact it is having on our listing, as it is unfair to us and confusing for customers.

We have taken multiple steps to address this, including:

- Submitting a case with Amazon support,

- Emailing the community team three times, and

- Reporting the review directly using the "Report" button under the review.

However, despite these efforts, the review remains on our listing.

Following the forum post, "So you want to remove a customer review?", we understand that if a reported review is not addressed despite a clear violation, submitting a thread here on Seller Forum may prompt a review of the case.

I respectfully request the removal of this incorrect review from our product listing as it clearly violates Amazon’s Community Guidelines by discussing a different product.

Thank you very much for your attention and assistance. Please let me know if any additional information or documentation is needed.

Best regards

I am very confused. I found 4 items at the store at very good price. The product is not listed on the Amazon Seller Catalog. According to what I've seen on multiple videos I can list the product or create a new listing, but because I don't own the brand I would have to added as "generic". Is that correct? Would I get in any legal trouble if I do it and list the product? The product is legit.

I am a new private label on amazon and source my product entirely from Alibaba, My account was deactivated after a listed a product, the product haven't sell any single item yet but Amazon claimed it inauthentic. I have sent them an invoice from a supplier from Chinese (Alibaba), including all their contact details, address and website but Amazon said they do not have sufficient information to deactivate my account.

My question is what should I provide to Amazon in order to reactivate my account. Th listing was generic and is not a branded item and entirely a private label.

I have been battling this issue since September. All of my accounts are affected. I received the following from Amazon: "We believe your account or a related account is engaged in sales of counterfeit inventory. The violation of intellectual property rights, or the engagement in deceptive or illegal activity harms customers and our store."

I provided all the required documents and sat through a virtual interview, then submitted all the same documents again. Eventually, I was told that my case is "...currently under review with our internal team." and that someone would notify me of what to do next.

I have been waiting for the internal team's review for two months. Is this normal? I feel helpless, just sitting here waiting for Amazon. Is there else I can do? Surprisingly, Amazon Account Health Support is not very helpful.

Case id: ID 16586283731.

The sale of child ASIN is going to zero, during peak season. It's so sad for us.

Anyone can help us?Guild us what should we do? Many Many Thanks!

What's going on as below:

A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.

To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...

Dear Amazon,

For one product, we have not received a reply from Amazon for more than 15 working days after submitting the complaint. case ID 16541773681

In the middle, we have urged, but still no reply. This product is a Christmas seasonal product, very urgent. Variant asin: B0DFGG9B3V

Both asin: B0DFGNJWGP and asin: B0DFGNJWGP have passed the audit. Please restore the page of ASIN: B0CMXDKWZT as soon as possible and eliminate the record, thank you