Received an email on Mar 6 stated FBM has been deactivated but my FBM listings were still active however my disbursement put on hold since then. Then on Mar 14 got two different emails both say seller account self-fulfilled offers have been temporarily deactivated. I appeals several times but getting the same response below. Could any one please help? All orders are now either delivered or refunded. I have acknowledge the root cause of the issue and have made a list of corrections on our appeals. I have submitted (1- A spreadsheet for all orders which were fulfilled recently 2- Proof of delivery documents for some of the order (re-named each doc with the order number) 3- Business bank statement 4- A letter of authorization and some more docs. We haven't got paid since Feb 26 !! We have a lot of expenses to take care of, could someone help please!!!
@Seller_SBIjJooGeXSQ6@Seller_pAPBCLhysbW5T@Seller_guLNtDGZuva40@Seller_d9q1Cuuva8Pjg
Hello MushoGroupStore,
Your Amazon seller account has been placed under temporary review. This review period will give us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days. We will inform you if more time is needed for your temporary review. While your account is under review, your seller-fulfilled offers have been deactivated in accordance with section 3 of the "Amazon Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/external/G1791
Funds will remain in your account, but you will not be able to receive any disbursements during the review period.
Once we confirm delivery of your recent seller-fulfilled orders, your offers will be reactivated. You may also go ahead with funds disbursements according to your regular payment schedule. If you have open orders or orders that have not been shipped during the review period, continue fulfilling those orders. Evidence of delivery will help speed up the review of your account.
Your explanation should include the following information:
-- Updated tracking information for recently shipped seller-fulfilled orders or verify that the current uploaded tracking information is correct. You can send us the tracking information in the "Manage Orders" section of your seller account. For more information on tracking, go to "Valid tracking rate (VTR)":https://sellercentral.amazon.com/help/hub/reference/external/201817070If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission.
-- Evidence of delivery of recently shipped seller-fulfilled orders. This evidence may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may ask your buyers for feedback. When contacting a buyer, it is not allowed to pressure a buyer or offer incentives for feedback. For more information, go to "Customer product reviews policies":https://sellercentral.amazon.com/gp/help/external/YRKB5RU3FS5TURN
-- If your account has unfulfilled orders and there are buyer claims or complaints about not receiving an order, send us supporting documents. These documents should explain the reasons for non-fulfillment of these orders.
-- If you are facing logistics issues that are affecting proper fulfillment of your orders and proactive order cancellation, send us evidence for the reasons. We will consider the evidence during your review. Supporting evidence may include copies of communications from the provider, invoices, bank statements, contracts, or any other evidence useful to explain what caused the delays.
-- The physical address or the website URL of other stores, including other Amazon accounts, where you sell similar products and can demonstrate proof of delivery.
-- Evidence to support the identity of your business and history of positive buyer-seller transactions. This evidence may include a business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. The evidence to support your business's identity is not necessary. However, this evidence can help speed up the verification of your business and the account review process.
Amazon response to my appeals:
What is happening?
We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission and disregard including tracking information. Evidence of delivery and fulfillment should include buyer confirmation of receipt or proof-of-delivery documentation.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
