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Is anyone seeing a decrease in sales since election day? We've seen a good percentage decrease on election day and it hasn't recovered yet. Just wondering if others are experiencing the same thing.

CASE ID: 16527493861:

Amazon reimbursed me $27.25 per item for a lost shipment that contained 6 items. Prior to providing this reimbursement, they requested the purchase invoice, which I provided and which showed my cost for these items was $1390 each. So basically, Amazon lost my shipment which had a $8340 cost, and only reimbursed me $163.50 - more than $8000 short.

The items are a Lenovo Thinkpad high-end laptop:

Lenovo ThinkPad P1 Gen 5 Intel Core i7-12700H, 14C, 16.0" WQUXGA (3840 x 2400) IPS, Anti-Glare, 600 nits, 16 GB RAM DDR5, 1TB SSD, NVIDIA RTX A1000, Backlit KYB, Fingerprint Reader, Windows Pro

https://www.amazon.com/dp/B0B89TY2Y2

The price history for this ASIN shows the lowest price for this ASIN ever offered in new condition at $1899 with the buy box/featured offer ranging between $2249 and $1899, so it can be assumed that if the item would not have been lost they would have sold for between $2249 and $1899 (see price history attachment from Keepa).

I reopened the case arguing that I provided proof of my cost being $1390 and the item never selling for less than $1899 and requesting to be reimbursed at my $1390 cost level, forfeiting any inbound fees, etc, but all I get is this:

Hello from Amazon Selling Partner Support,

After reviewing the reimbursement amount for FNSKU: X0049D1OJ1, we’ve determined that we will not be able to make any additional adjustments.

The reimbursement amount is determined in accordance with the FBA lost and damaged inventory reimbursement policy and related FBA Service Terms of the Amazon Services Business Solutions Agreement.

For more information, go to “FBA lost and damaged inventory reimbursement policy” (sign-in required):

https://sellercentral.amazon.com/help/hub/reference/G200213130

However, the policy link indicates that FBA should reimburse:

**** Calculation of reimbursement value ****

Because item prices tend to fluctuate over time and may vary widely from seller to seller, we compare several price indicators to determine an estimated sale price for the item when calculating the reimbursement amount. The price indicators we compare are as follows:

- The median price at which other sellers have sold the same item on Amazon over the past 18 months

- The current list price for the same item from other sellers on Amazon

Which Amazon knows is a lot higher than $27.25.... Even the current **used** offer is $999.

I pointed all of this out, but they keep closing the case with the exact same reply I posted here.

Any suggestions on how to get them to follow their own policy would be greatly appreciated. Thanks so much.

I have provided the relevant materials as requested on August 8, 2024, but it has not been reviewed by the staff, causing my product to miss the best time to sell.

As an Amazon seller, I've pushed for it many times, but still no one has processed it for me. Is this normal?

ASIN B0D6YZ5MNL

case id 15796964611

9月28号创建货件发货当天货件就显示已登记签收，随即在10月份货件显示已完成并关闭，之后找客服咨询，客服团队回复是系统错误接收造成的要求提交货代的提货资料申请更新接收状态，可是咨询完后，创建货件的权限被停用，第二天就收到协议3的邮件，资金冻结，FBA的货几批还是在途，该怎么办？不清楚为什么会收到审核通知？有遇到这种情况的吗？

Hi, Please note that we replensihed inventory from AWD to FBA and these shipment IDs have discrepancy in them. We dont have proof of delivery to provide because they were sent from Amazon warehouse and distribution centre to Amazon FC. Can you please open cases for these shipment IDs and provide us reimbursements for the units lost here.

FBA184NH58PM

FBA1805357QZ

FBA185BC5P3K

FBA18853C4XF

FBA18BF1VMX5

FBA1804NKWNG

FBA18CVQW6CY

FBA1860LRH19

FBA18FY0TSNP

FBA18FXYKC77

FBA186R6DRHW

FBA18FBPG3MQ

I'm an FBA seller and Brand owner but losing featured offers once a week or once every 2 weeks. when this happens my sales drop 99% almost no sales I think they can only buy with ppc.

ISA-11652681296

STAR-UXEEEE32XX4S4

Trailer Number FSCU8997412

case ID 16585876491

I hope someone can help us on this .

AWD shipment arrived on 4th 3 days before than the cutoff day as 19th OCT

39 days past since delivered, (AWD said need 10-14 days)

case opened on 1th,12 days past no one help only ask us to wait.

It's hot sales season, we can't wait any more

please someone help do something put the items on shelves please

Hi all. I have approved and published A+ content. I've applied it to my ASINs in the A+ content manager. However, when I look up my listing, the A+ content isn't visible. Am I doing something wrong here? Has anyone dealt with this issue before?

Thanks a lot for the help and happy selling!

I'm seeking assistance with an ongoing issue regarding an AWD shipment. The shipment was delivered on October 4th, but Amazon has not yet confirmed its receipt.

This AWD shipment was sent as part of ISA. However, Amazon claims the shipment wasn't part of the ISA, which contradicts our documentation.

We've provided a Proof of Delivery (POD):

1. Our POD shows an Amazon Freight pickup.

2. The Bill of Lading (BOL) on the POD's second page is Amazon-confirmed.

3. The BOL clearly indicates: STAR-UXEEEE32XX4S4 is part of ISA-11652681296

Case ID: 16585876491

Can anyone help resolve this situation?