Welcome to Seller Forums

Hello @Seller_guPeMXBrBxqyU!

As the thread is now closed, and we have no means of replying or DM-ing directly, please see our reply to the backend team.

Thank you for your response and for considering our feedback.

We appreciate Amazon’s progress with Global Registration and the ability to manage brand registry across marketplaces. However, our challenge remains unresolved, as our global account already includes all local regions, and our assigned selling accounts already have the “Brand Representative” role.

Despite this, we are still unable to modify our own listings across multiple marketplaces without support intervention. The issue arises because modification rights are locked to the specific Token ID that originally created/latest edited the ASIN, even though we are the brand owner. This restriction prevents us from managing our own listings efficiently across the marketplaces where we operate.

As a seller for 10 years on 10 Amazon marketplaces and 3 regions, with a strong technical and business background, we are eager to collaborate and provide valuable feedback to help improve this process. We believe that resolving this issue would bring substantial benefits to both Amazon and brand owners by streamlining catalog management and reducing unnecessary case volume.

Please let us know how we can work together to implement a solution that ensures true global brand management across all Amazon marketplaces.

Best Regards,

John

There is no problem with my current store performance. The order defect rate and effective tracking rate are within the range required by Amazon. However, the store products still have no shopping cart, and it has been more than 4 days. Customer service still can't solve the problem for me. What should I do? Reference ASIN: B0DWFGZC5V

Case number: 17329030181. Please help! Thank you!

@Seller_PIHyltK09pbl3

@Seller_7e4TizkSOVtBf @Seller_l7Jtck9jxnEA0

@Seller_ovM5p622oIbGp

@Seller_1KYLYkgAlu4xX

@Seller_l3eCP9f1PtJXC

@Seller_RsATYbG9XP0HP

@Seller_SBIjJooGeXSQ6

Hi,

I am trying to add a second ASIN as a color variation to my main ASIN. After using the "Add Variation" option in the Edit page on the first ASIN and entering the required information, I receive the following error message:

*"We found a potential issue in this variation. Please click Edit to fix errors and refresh this page to see changes."*

When I click the **Edit** link, I then receive this error:

*"An error occurred when we tried to process your request. We apologize for the inconvenience.

Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time."*

Support previously advised me to clear my cache and cookies or try using Firefox, but the issue persists.

The case ID for this issue is "17322539611". I would appreciate any further assistance in resolving this.

Thank you.

Two of my orders were returned and refunded. The first was marked as 'unwanted item,' and the second was due to the customer accidentally placing the wrong order. However, both returns are listed as 'unfulfillable' and marked as 'customer damaged,' which is unacceptable.

It seems that a customer can purchase an item, decide they no longer need it, return it in poor condition—making it unsellable—and on top of that, I have to cover the return fees. How can I prevent this from happening in the future?

This policy is very bad, besides the point that they will offer only manufacture costs, want all your information on how you source or how much you produce for, the problem I want to put up for discussion lies in how to convince Amazon that the price they believe it should be is incorrect.

I have multiple listings where Amazon believe the price should be at $0.53 / $0.07 / $10 etc., where it should be $20.26/ $1.74/ $23 etc. respectively. Since these prices are deemed to have a too large of a disparity, the AI or whatever they enforce on this faulty system flat out denies your change. No room for discussion. No room to prove yourself. Nothing.

Also, how the hell do they come up with these prices?

What a horrible policy and what a horrible implementation.

Hello, I Have Sent identity verification documents and received an email reply saying it had been passed multiple times, but the status is still Inactive: United States.

1. I have checked at https://sellercentral.amazon.com/performance/notifications

I see that there is Action NO Required

2. I sent the identity verification documents to the Amazon Seller Center and received an email and status on "View Selling Applications" confirming that the documents were ready for sale.

3. But the status still says United States: Inactive.

Please help me. I have resent the my documents like this multiple times and received an email reply that the document passed

.

But status status of United States: Inactive is on. The system is probably stuck.

note

1. I have turned all vacation status OFF, but it is still Inactive.

2. I have updated company information. Everything is complete. On the Account info page, no action is required.

3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.

Thank you very much.

Best regards

Hi Everyone,

Does anyone else have this problem? My AWD shipment was delivered on the 19th and has still not been received.

Thanks

Matt

I am going to be working on someone else's Amazon account. I will be using the same computer and ip address as my own account. I obviously don't want to run afoul of the current policy-by-bot, and Seller U said very little on the subject.

Back in the day one would get suspended simply because they were involved with more than one Seller account, or because two accounts once logged in on the same ip address, etc. Seller University makes it sound like it is all no big deal now as long as all related accounts are in good standing.

What is the currently assumed policy, does anyone have any idea? And how do I avoid conflicts that give rise to suspension?

Details: My current account is a retailer; not a product line brand. It is currently not active by choice, though I plan to reactivate just to avoid problems. I also do Vine (NOT for arbitrage). I hope that reactivating does not affect that, as I have definitely obtained Vine items in the same selling categories.

The new, second account is a product line and has been approved by brand registry. It is in a completely unrelated category that I don't even purchase for myself (or otherwise get through Vine).

NEED HELP!!!

Hi sellers,I wanted to ask about your experience with Amazon's reserved balance payouts. We closed our listings and put our store on vacation mode in January. Since December, we’ve barely had any sales, yet Amazon is still holding around $5,000 in our reserved balance.I understand that the reserved balance is meant to cover potential refunds or fees, but this amount seems excessive given our inactivity. We were told that the balance would be gradually released, but it has been over two months since our last payout.Has anyone else experienced this? How long did it take for Amazon to fully release your reserved balance after closing your listings or becoming inactive? Any insights on what we can do to speed up the process?Appreciate any advice! Thanks.