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Hello,

A buyer recently left product review as seller feedback. I went through support, the person I spoke with was awesome. However she was unable to remove it, despite agreeing that the feedback did indeed warrant removal, given current Amazon Policy on the subject. Also worth adding the if the review was posted to the product page, it would still violate Amazon's current feedback policy. I would appreciate any and all help to get this resolved. Here is the relevant Case number, and order ID:

[CASE 16674360821] Feedback Removal Request for Order ID: 114-0994416-2597833

Thanks so much, and have an awesome weekend!

Without reason, without warning it appears that I lost all elgibility for featured offers. My business has gone to almost ZERO sales. I opened a case and got the boiler plate response. My account is healthy and within all metrics. Amazon admin please help! @Seller_8hQgfj6OVZYse

Case# 16711638931

A customer left negative feedback on an order that was just shipped yesterday saying there were no seeds in the package.

How could he know there were no seeds in the package when the package is still in the shipping phase?

I asked for it to be removed, three times and got the same answer.

Amazon is really getting stupid with its policies. I started with a Performance rating of 1000 and every day it goes down with no explanations. I have had some late shipments with one of those being my fault. Somehow we completely overlooked it.

I noticed that buyers can leave remarks if they feel the answer to an email is not good enough. Usually the only answer they want is a refund even though they are at fault.

I notice under feedback there are new fields for dissatisfied customers. Of course this one negative feedback brings my percentage way down even though I have done nothing wrong.

I have been selling on Amazon for 17 years and it gets worse and worse everyday. When I first started on Amazon, it was easy to make money. We used to sell FBA but the fees and lunacy there made us make the decision to go to FBM. It has been a year and they still find packs of seeds that have been lost. They return them but not knowing where they have been we put them into the recycle pile.

My own website is doing better every day. Next March I turn 65 so I can retire. I may retire, leave Amazon and just focus on my own website and our 8 acre farm.

If a mod reads this and would like to help the case number is 16711489581.

Have a Happy Thanksgiving.

I would like to file a complaint against the Children’s Compliance Team member, Uma Mahesh K. My product is clearly intended for adults, specifically elderly women, yet it was wrongly flagged as children’s jewelry. Despite submitting multiple requests for review, Uma Mahesh K did not address the issue or investigate it properly, instead replying with identical template responses every time.

This approach has not helped me as a seller in need, and it feels as though the issues are being ignored rather than resolved. I kindly request that you investigate this matter thoroughly and take appropriate action to ensure that my concerns are addressed fairly and accurately.

Case ID 16711698231

Hi,

Maybe I am crazy, but I thought it was not allowed to take the same exact product and spam it via multiple independent listings with different asins in order to take search rank and farm vine reviews? If this is so blatantly allowed, please let me know!

https://www.amazon.com/dp/B0D8SW792P

https://www.amazon.com/dp/B0CS2VYHT8

Couldn't get any information from Amazon regarding this so figured i'd ask here and get some information from folks with far more experience than i.

Had a buyer return a product that was blatantly materially different (Old, used product returned in the box of a new product). Refund reflected that, per Amazon policy. Buyer filed an A to Z and lost that, as well. Nonetheless, Amazon won't remove the negative feedback he left stating that he returned the product as received because his wife didn't like the product and i won't refund him.

In cases like this, should Amazon not remove/strike the feedback? I realize that there may not be specific policy stating as much, but isn't it common sense? I Get that this is a risk when charging significant fees for these cases, but if even Amazon reviewed evidence and sided with me, it seems silly that their feedback should still stand. This is an ongoing issue particularly when large retailers no longer stock products that i still have. I Eat enough crap with it (relatively high $$ products, low volume, so a hit on a 500$+ product is rough), and would hate to lose customers due to scammers as well.

Hello,

I have been attempting to update the images on my listing for a few weeks now. No matter what I do or changes I make in seller central the images on Amazon. I reached out to Amazon support and they said it's because I am no longer a "winning contributor" and someone merged my ASIN with a different one.

I am brand registered. This is MY listing and MY images.

How can Amazon allow someone else to take over control of my listing if I am brand registered?

Help! Seller support is absolutely useless as usual.

Hi

Ive been selling on Amazon for over 15 years I play the game fairly and try to match all prices with fellow FBA sellers due to buy box rotation . But this feature is totally broken and I feel Amazon are giving sellers an unfair advantage or it’s just totally broken .

I am selling on this ASIN . I have stock at FBA centres and also stock at AWD so using all Amazon recommendations .

The following ASIN : B09GJHSP5T has sold over 900 this month and it has been 1 seller with constant buy box with minimal if none on rotation . I’ve sold 22 meaning my competitor has done very well selling 900 units . Now I’m aware there may be factors but with both sellers 100% feedback , both FBA , both same lead times and both importantly matching same price something is drastically wrong here

This is my inventory page to prove last 30 days sale and check the page listing for clarity .

Amazon mods come one ….. escalate this one higher this is unfair for not just myself but for all sellers on Amazon marketplace .

Hi Amazon Seller Forum,

One of our listings for an ASIN has been recently deactivated by Amazon on “Policy Compliance – Product Condition Complaint (Wrong Product)”.

As per Amazon support this was based on four customer complaints highlighted in Voice of the Customer where the customer has complained about incorrect product size. We have acknowledged the policy violation, have taken corrective measures to resolve the issue and have submitted our plan of action with Amazon, however our listing remains suspended. We need help from the experienced fellow sellers on how to get the listings reactivated.

As per our investigation, we had identified that the issue was with the product listing which did not reference the product dimensions due to which customers were ordering the product that did not match their size requirement. We have taken below actions based on Amazon’s recommended actions:

• Added product dimensions on the ASIN listing by contacting Amazon support through case ID: 16626752991.

• Shared copies of authorized supplier invoices for our sales volume for the past year.

• Completed "product performance or quality not adequate" compliance training from seller’s university.

We have shared a plan of action with root cause and corrective measures with Amazon support requesting our listings to be reactivated, however our request have been rejected by Amazon Seller Performance Team citing below:

“We received your submission but do not have enough information to address the issues with your listings at this time”.

As we source the product from the brand’s authorized distributor and do prep and labelling in our warehouse prior to Amazon shipment in the original manufacturer’s packaging, we are aware that the product is authentic and there is nothing wrong with the product itself.

We are unsure how to get our listings reactivated by Amazon.

Has anyone else faced a similar situation? What additional steps can we take to have the suspension lifted? Any advice or recommendations would be greatly appreciated.

Thank you.