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Hi My previous post is locked and cant respond. Here is the info you asked for

Provided many times, do I provide it here ? private message? Case ID 16806517421

https://sellercentral.amazon.com/seller-forums/discussions/t/1f9fe633-99df-4d30-8e21-97bb577a7319?postId=31a21656-3f5d-43f3-a6ea-87463457b4ed

Hi y'all

I am a new seller who's still navigating his way to list my products and I receive this:

"Your account is inactive

You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."

any solutions please ?

I like to bring to immediate attention to ongoing serious concerns with our ASIN B0DJPS8CT4. We have identified a third-party seller who repeatedly hijacks this ASIN for our OHaai pimple patches, engaging in disruptive pricing manipulation. This unauthorized seller specifically appears during the morning hours EST and disappears by night EST,now as well by 8.10 PM EST they vanished as they know traffic reduces and I can't sell indicating a pattern that aims to exploit peak shopping times to affect our sales negatively. This hijacker sits on my listing in the day time when potential sales happen and continuously ruining my sales and pulled off my Amazon Choice badge, by night they disappear knowing traffic is less and I can't get enough sales. Additionally, I am worried that my loyal customers would have mistakenly purchased that seller's product during the times where they owned the buy box. This will affect the buyer gives them disappointment leading to leaving negative reviews and impacting my brand's reputation.I sent them a warning message after which they pulled off in the night, this event happened on 6th March & today same time, they pop up again in the EST morning. I hope tomorrow again I don't get hit up. Seeking solid help from the tech team investigating this.

Over the past few days, this seller has intermittently appeared on our listing, aggressively undercutting prices. This forced my automated pricing system to match these lower prices, eventually triggering an inactivation of my listing due to a potential pricing error. I have since had to disable automated pricing to regain control and prevent further financial damage.

This situation has resulted in direct sales impact and potential customer dissatisfaction from counterfeit, low-quality products. These issues have led to increased negative reviews and have twice cost us the Amazon's Choice badge, significantly harming our brand's visibility and customer trust.

Today, I have issued a formal warning letter to the unauthorized seller in an attempt to cease their activities. Attached are the Helium hijack alert history and all pertinent screenshots, documenting the fluctuating presence of this seller and the impact on our listing. I have been chatting with several seller support associates, reported violation from brand registry as well, spoke on a call but I am severely impacted, lost my badge, my sales and with so much difficulty & struggle came to this & now this hijacker damaged the whole stuff.

Seeking real HELP!

Why are my end of day forms always off by one or two which is different from the physical shipments I have in hand to drop off at #usps

Hey everyone,

I just wanted to share a quick heads-up: Amazon is now accepting WestNet UPC codes as an alternative to GS1. The service is free at the moment, and you even receive a certificate that meets ISO standards. I've given it a try and it worked well for my listings—figured it might be a good, cost-effective option for those of you looking to avoid GS1 fees. There might be some bugs here and there , but its free why not ? {Content Removed}

Curious to hear if anyone else has had a similar experience or any tips to share!

Happy selling!

Seller since 2012

(Edited to remove external URL. Please do not post links outside of Amazon on the Amazon Seller Forums per the Forums Guidelines. - Amazon Seller Forums Community Manager)

I am reaching out regarding the deactivation of my account under Section 3. I have already submitted valid documentation, which has been validated. The only pending verification appears to be a confirmation from the manufacturer's customer service regarding the order number, despite a confirmation email from them with a valid invoice containing all the info needed.

However, I am facing ongoing challenges:

- Amazon claims they cannot reach the manufacturer, but I can successfully contact them during their business hours.

- I have even provided the manufacturer’s business hours in the local times of India, Pakistan, and the Philippines to assist Amazon representatives in reaching out. Despite this, after weeks of waiting, I continue to receive the same response that they are unreachable.

This situation feels increasingly unfair, especially after investing significant funds into this business. Not only is my money stuck, but I’ve also been incurring storage fees since November 1, 2024.

I have decided to remove all inventory, but some items display the message: "Inventory in location that cannot process removals – please contact us."

I kindly ask for assistance with:

- Clarifying what steps I must take to reactivate my account.

- Ensuring Amazon successfully contacts the manufacturer to validate the order, as I am able to reach them without issues.

- Processing the removal of all remaining inventory, including items flagged as "cannot process removals."

This situation is highly stressful, and I feel I am being unfairly treated. I appreciate any guidance to resolve these issues and move forward.

Thank you for your support.

I'd like to edit this page: https://www.amazon.com/sp?marketplaceID=ATVPDKIKX0DER&seller=A1OZ5US6SNRVPF&ref_=dp_merchant_link&asin=B0DG9X81MM

...but I'm not sure what it's called. Is it a Store Landing Page? It's not a Brand page, I haven't set that up yet.

Here's an example of what I'd like to do: https://www.amazon.com/sp?marketplaceID=ATVPDKIKX0DER&seller=A35H6DIESQCH4R&ref_=dp_merchant_link&asin=B0CC2VY3HP%27

I.e., I'd like to add a photo of our store, and add some info about our history as a company.

Thank you!

Saffron Suppy

Community, I need help! I continue to get auto-rejected when submitting my brand registry enrollment. Each time I appeal, I win the appeal, and then get this vague reply which is inaccurate.

Hello,

Unfortunately none of these responses are valid:

This decision was made due to one or more of the following reasons:

a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

RESPONSE: I just created my account in 2025 and have not listed or sold any products yet. My Seller Central shows a health of 100%

b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,

RESPONSE: I have no other Amazon accounts. I started in 2025, and we have not sold any products yet on Amazon

c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,

RESPONSE: My account has received seller verification, and tax verification

d) inability to provide sufficient evidence of branding on products/packaging;

RESPONSE: Each image I have uploaded has shown our word mark laser printed on each of the products.

e) you have a selling account that is de-activated, or

RESPONSE: My seller account is active and I am paying for a Professional account despite not being able to get Professional Support!

f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

RESPONSE: My trademark application was filed by myself, and is currently in the Live Pending stage.

None of the reasons for this Brand Registry request are valid.

Please help.

My case #s are:

17251939511

17229013941

17308402311

17398518131

17287952691

Does anyone know how to escalate an ungating issues. I have provided invoices that meet all "Amazons" criteria from a listed authorized distributor from the manufacturer. I have provided invoices with all the proper information and get denied with no explanation. I provide other invoices for the same brand and still get auto denied. I have also provided a LOA stating/showing my distributor is an authorized distributor of the manufacturer I am selling and it also states in my letter, my company is an authorized reseller under their agreement with the manufacturer.

Any help would be appreciated.