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My entire inventory I've lost buybox. As of today. 0% buybox.

We are a high volume seller! 400+ orders daily.

Says "see all buying options" on any listing with no sellers on it except me.

One listing, store has 3 weeks longer shipping than me and priced higher, and beating me in buybox lol...

Something is broken today! Seeing others report in forum similar experience

Mods look at case 16610836671

Not only loss to us, but to Amazon too, customers are being shown worse offers and most likely skipping out

@Seller_nS0jcFQNDLG3e

I have my Amazon seller account, but I want to create an account on Amazon KDP. I have read that I should not duplicate accounts. I want to know if they are completely separate from each other... Can I do it with my same email and bank information? THANK YOU FOR YOUR HELP

Hello all,

My Buy Box / Feature offer eligibility is at 0% and all of my listings do not have the buybox

I own my own brand, there are no other sellers for it.

Performance metrics are all perfect (100% positive feedback, 0% ODR, 0 negative feedback, 0 charge backs, 0 violations, 0 late shipments, etc)

My sales have basically gone to 0 since it happened

My account health is perfect (204)

Asking for some help here, i have tried just about everything i can think of and nothing resolves it, i still do not have the buybox

Any help would be so appreciated.

Thank you

Hello: Wondering if any Amazon Mod could assist on an issue that is (unfortunately) familiar to us as we just went through this seven months ago (and then 4 months before that…). But, basically, 36 hours ago virtually all of our 4,000 SKUs were Featured Offer Eligible, with about 900+ actually holding the BuyBox.

This morning, zero of our SKUs are eligible for Featured Offer and all BuyBoxes lost. As might be expected, sales have tanked during that period.

As noted, this happened to us twice recently (no real explanation why) and it all seems very arbitrary as all metrics are solid. But I felt that mod intervention in escalating beyond the standard customer support options (which were zero help) did make a difference (I would say it was the ONLY action that made a difference) in getting this resolved each of the last two times. Any help would be appreciated! Our Case ID is: 16601423041

Got a IP complaint for a suspected counterfeit.

"Submission note: We suspect that the listed item may be a materially different product and potentially infringing our IP."

This was done with no test buy from the brand. And it was sent by a service called Reap Greyscout. As if to broadly challenge anybody on the listing immediately. I will be submitting an appeal with documentation from my supplier, etc. As going to track down all the invoices and supply chain documents with my BOL. Do I really need to track back all the invoices and documents all the way back to the manufacturer or is just my invoice with my supplier sufficient for this kind of appeal? I'm worried about taking too much time to gather all these documents if it is not necessary, but also don't want to submit with missing info they need. Any help would be appreciated.

Thanks

Any mod available to help with this situation? We have the SCBA service ( Is free for Us ) We have Won all the INR refunds ( All of Them, no exception ) for more than a Year now, seems like something weird is happening because suddenly We are receiving refund notifications Under: General Adjustment no more INR's, What kind of sneaky move is this?!!

Amazon knows that We cannot win any Safe T claim if is marked under General Adjustment!!

I'm super frustrated at this point!! seems like We ( Sellers ) always have to lose .

Any mods please We need help with this!!

These are Our Safe t Claim Id's: 33749-53261-9369524, 87416-45205-1261154 and 90581-09297-8598522.

Thanks!!

I am working with a brand directly and with their permission, I have created some listings for them. The brand looks to be brand registered but does not have a storefront. The owner of the brand I am working with mentioned he looked into it a few years ago but cannot remember if they created brand registry or not.

Is there a way to find out who is the seller who is brand registered for the brand? The owner would like to have access to it and have me sell his products through the brand registry as well as a create a storefront. Any info on this would be much appreciated. Thanks for the assistance.

Hi, I’ve always received OTP by receiving a text message or a call but 4 weeks ago I started not receiving either text or call. When I select to receive a call, I receive an error. I have submitted my ID to account recovery, but received nothing by email. Anyone have this issue and were able to resolve it? I’ve submitted a case but it hasn’t been resolved. It makes it hard to do anything without being able to access from a desktop.

B09KLD4G6F,The inventory of this product has been reserved for half a month. I opened a case and just waited for a reply, but never got a reply. What should I do?