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And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.

Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."

Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."

I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."

I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."

May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?

Hello,

Our Amazon account was deactivated on October 8, 2024, under Section 3 due to concerns regarding product authenticity, despite there being no customer complaints or policy violations. We source all products legally and directly from the brand owner and rights holder, maintaining a legitimate supply chain.

Our supplier, who is the brand owner and rights holder, issued an invoice dated July 26, 2023. Our first sale took place on August 16, 2023, and our last sale was on May 21, 2024. Due to the presence of sellers on the listing who were violating MAP policy, we did not place further orders with our supplier, the brand owner and rights holder, after our last active sale. The non-compliant sellers on the listing were causing brand value erosion, negatively impacting our sales, and generating consumer concerns by creating erratic price fluctuations on the Amazon platform.

Our appeal submission to Amazon included comprehensive and detailed documentation: our invoice, a Letter of Authorization, a Letter of Verification (signed by the brand, affirming the authenticity of our invoice and LOA), USPTO records of the relevant ASIN, official email records with the brand, verification of the brand's phone number on their official website matching our documents, and a previously accepted Case ID for the relevant ASIN that confirmed reimbursement from Amazon. Despite submitting this exhaustive evidence, our appeal has been rejected three times by the reviewing team.

As an authorized seller with direct brand authorization for this ASIN, we are struggling to understand the reasons for these denials. We believe the issue may be related to Amazon’s 365-day invoice requirement, even though our last sale of this ASIN was six months ago. Our invoice spans all products sold from the first to the last order, thus covering the required 365-day period. We have received no counterfeit claims or complaints from customers, and it appears this concern may be related to a general issue with the ASIN.

Our supplier, who is both the brand owner and rights holder, fully supports our partnership and has stated their willingness to verify all our documentation’s authenticity and legitimacy with Amazon. When we consulted with the Amazon Health Team, they confirmed that our documentation was more than sufficient, stating that our appeal was thorough and should be accepted with the additional evidence we provided beyond the invoice alone. However, despite this feedback, we received a negative response from the review team.

We conduct our business in full compliance with laws and Amazon policies, with a supply chain that directly involves the brand owner and rights holder of the products we sell. We are legally authorized by the brand owner to sell these products, and we operate on Amazon as an honest and trustworthy seller, committed to upholding transparency and integrity in all our commercial activities.

How can we resolve this issue? Despite fully complying with Amazon’s policies and operating lawfully, we are now faced with this significant challenge.

Dear All,

I've decided to post this up upon seeing so many sellers posting up the sudden lost of buybox eligibility including us.

This keeps happening every 2 months and when it happens it's usually 2-3 weeks nearly and significant event like Prime Day July / October or upcoming Black Friday.

When it happens it can either be a sudden lost of buybox on almost all ASINs OR it'll begin with a handful of categories. If it begins with a couple of categories, then as the days past more categories are affected until more and more categories

You wonder what at the F*** is happening. You struggle to find out by checking all the boxes, from any outstanding major or tiny violations, to performance metrics (order defects, late, cancellations, etc) . Then you check your A to Z claims, chargebacks , negative feedback if any.

And when you finally conclude your account is in good standing and keep downloading and chopping up the reports, you can't figure out what is going on you get really angsty and nervous as to WT Fukashima is going on.

A number of these categories actually do okay and a few have been selling actively with a decent track record with little to no returns as well. You wonder how is this happening since those products have been performing decently.

You start to observe the patterns above and come to the conclusion that things are being manipulated by the the back end programmers t the extend that its really getting disgusting and hence start escalating in full and brutal details, seeing a pattern in each one of these sickening events.

This only started to happen in 2023 and in 2024 it became really rampant.

Do any of you observe teh same phenomenon? Lets share out findings and keep tagging the mods to make this issue as loud as possible until it explodes

My entire inventory I've lost buybox. As of today. 0% buybox.

We are a high volume seller! 400+ orders daily.

Says "see all buying options" on any listing with no sellers on it except me.

One listing, store has 3 weeks longer shipping than me and priced higher, and beating me in buybox lol...

Something is broken today! Seeing others report in forum similar experience

Mods look at case 16610836671

Not only loss to us, but to Amazon too, customers are being shown worse offers and most likely skipping out

@Seller_nS0jcFQNDLG3e

Hello: Wondering if any Amazon Mod could assist on an issue that is (unfortunately) familiar to us as we just went through this seven months ago (and then 4 months before that…). But, basically, 36 hours ago virtually all of our 4,000 SKUs were Featured Offer Eligible, with about 900+ actually holding the BuyBox.

This morning, zero of our SKUs are eligible for Featured Offer and all BuyBoxes lost. As might be expected, sales have tanked during that period.

As noted, this happened to us twice recently (no real explanation why) and it all seems very arbitrary as all metrics are solid. But I felt that mod intervention in escalating beyond the standard customer support options (which were zero help) did make a difference (I would say it was the ONLY action that made a difference) in getting this resolved each of the last two times. Any help would be appreciated! Our Case ID is: 16601423041

Hello,

Does Amazon accept invoices from retailers like Target and Walmart? I’m not referring to using these invoices for ungating purposes. My question is: if I list already ungated products on Amazon, but after a few sales or due to a customer complaint, Amazon requests an invoice, will invoices from Target or Walmart be acceptable?

Another question: if I purchase 10 units from brands like Nike or Adidas, and I ask their customer service to issue an invoice under my company details, is that possible? If so, could I then continue purchasing smaller quantities from retailers like Walmart or Target, and, if Amazon requests an invoice, submit the original brand invoice? Would this approach work with Amazon, or is there another way people manage to scale to six-figure earnings in Online Arbitrage?

Thank you!

Is anyone seeing a decrease in sales since election day? We've seen a good percentage decrease on election day and it hasn't recovered yet. Just wondering if others are experiencing the same thing.

Dear Amazon Team,

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used and NovaNest Variety Store is my main account created in 2024 and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate that first then you can reinstate your main account, after that I came to falak accessories account and opened many cases with support and also provided electricity bill with all requirements but amazon is not reactivating my old account with saying no enough information to reactivate your account, kindly please check attached screen shots and provide me a proper solution.

Hello,

I am new to Amazon Seller selling in the US Marketplace. I need some help understanding shipping options for shipments India -> US and US ->US

Can someone please help me understand that?

As per my research so far, all shipping options are extremely expensive. I am very confused about how sellers can deliver small amounts of products (e.g.: $9) from India to the US with free shipping.

Any help would be appreciated. Thanks in advance!