Bank Account Verification Issue – Need Assistance
Hello,
I’m an Amazon seller, and I’m experiencing ongoing issues with verifying my bank account. Despite uploading official and correct documents, the verification process fails or my documents get rejected without a clear explanation.
I had successfully added my bank details in the past, but recently, Amazon requested re-verification, and ever since, the process hasn’t gone through. The automated messages I receive don’t clearly state the reason for rejection, which makes it very difficult to understand what needs to be corrected.
This issue is putting my account at risk and affecting my ability to maintain sales and customer satisfaction. I would really appreciate any advice from fellow sellers who may have faced similar problems, and I kindly request support from the Amazon team to make the process more transparent and manageable.
Thank you in advance.
8 replies
Seller_rI7BZIczK8iAC
Since you had the exact same issue one year ago tag the mod who could help you at the time.
Emet_Amazon
Hello @Seller_yp90TCLgEFF2x,
Thank you for posting your concerns with your bank verification.
I’m an Amazon seller, and I’m experiencing ongoing issues with verifying my bank account. Despite uploading official and correct documents, the verification process fails or my documents get rejected without a clear explanation.
I had successfully added my bank details in the past, but recently, Amazon requested re-verification, and ever since, the process hasn’t gone through. The automated messages I receive don’t clearly state the reason for rejection, which makes it very difficult to understand what needs to be corrected.
I appreciate you sharing your recent experience with a request to verify your bank account. As mentioned by @Seller_rI7BZIczK8iAC this seems very similar to a prior issue you had last year. I have gone a head an reached out to the appropriate teams to take a closer look into your mentioned concerns and provide what guidance they can on the situation. Once I have more information, I will reach back out with their update.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_yp90TCLgEFF2x,
I am reaching back out as I have heard some information from our teams.
I have been advised that the current request for verification was related to a seller wallet verification due to a change of circumstances. Due to the nature of this type of situation I have very little visibility into this type of situation. You should have received a notification with the subject "Action Require" and relating to the seller wallet, have you received this? If you have received this notice, have you attempted to follow the guidance received, have you encountered any issues or errors?
If you are still encountering this situation, I would advise sharing additional screenshots or notification so I can look further into the situation or communicate with the appropriate teams with the ongoing issue.
Emet.
Emet_Amazon
Hello @Seller_yp90TCLgEFF2x,
I appreciate you reaching back out with additional examples of your situation.
Yes, I received a notification titled "Action Required" and I saw that it was related to seller wallet verification. I followed the steps mentioned in the notification, but I encountered some problems in the process of verifying my bank account.
Specifically, when I tried to link my bank account, the system kept giving me errors or verification failed. Despite uploading my documents, my account is still not verified and the system does not provide a new notification or clear guidance. This is preventing me from completing the process and negatively affecting the operation of my store.
I have gather your provided information and reached back out to our teams, requesting additional information and how we can proceed and resolve this situation. As with the previous outreach, once I have an update from our teams I will follow up with their decision or guidance. If anything changes in the mean time, please keep me updated so I can provide any necessary situations to our review teams.
Emet.
