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Hello, my account has been deactivated and I am being asked for an invoice from a brand I do not sell. I could not explain it. I always receive the same automatic message from bots. How can I obtain an invoice for a brand I do not sell? Please explain.

Hello, fellow sellers,

We’re facing an unusual issue and hoping someone here can help or has experienced the same.

All of our FBM listings created after December 31, 2024, are not displaying the Amazon Estimated Fee and are not becoming Buy Box eligible, despite offering significantly better prices than competitors. Listings created before this date are functioning perfectly fine, with no issues regarding the Buy Box or fee visibility.

We’ve already spent hours investigating but can’t seem to figure it out. To clarify, we’ve attached a screenshot showing the problem. (The listings circled in blue were created on January 8, while the ones circled in green were created on December 27)

Has anyone else faced this issue, or does anyone know if something changed in Amazon’s system or policies after December 31? We’d really appreciate your advice or suggestions!

Thanks in advance for your help!

My account (sraif) was deactivated due to an alleged association with another seller account, "Pure.You.Products." that I have no involvement, ownership, or affiliation with. This association was accidental and resulted from a shared work environment in my previous employment. I am not sure if this was a result of them using my computer to log in to their amazon seller account or just being on the same network. After speaking to numerous support staff and sending a plethora of proof with my POA, 4 moths later my account is still deactivated. I had spent the majority of last year developing a brand, trademarking, designing and manufacturing my products of which I now have 2500 units of sitting in my garage. I invested $20,000 in this start-up and I hit a road block before I could even start selling. The only thing they keep telling me is that “there is still a relation” but they refuse to tell me what it is. I cannot address something that I do not know of. How can I fix a problem if I do not know what the problem is?

The finally gave me an email address to reach out to (which I will not post here) so that my concern could be escalated. I emailed the provided email address and got a response saying “this is not the right channel to submit account health claims”. I emailed again and got the same response. Even the email address that THEY provided me does not work.

Now, I am just worn out and the feeling of defeat has overcome me. The support has been non-existent. All I ask for is help.

Again, confused - Today I am at 0% so am I doing better or worse than the "Top performers" ? Am I stupid for not understanding if 0% is worse or better than 2% ?

I'm laughing and crying at the same time.

Anyone else understand this math?

Appreciate sights.

@Seller_guPeMXBrBxqyU @Seller_zukQNO61PzGck @Seller_FJwyF3iu5qxUY @Seller_hme3Wbydd1ihr @Seller_Udi0JNbTrsmUV @Seller_nS0jcFQNDLG3e @Seller_8hQgfj6OVZYse

Case ID: 16994894071 & 15853844441

We’ve observed a sudden and significant influx of negative reviews for our product., which seem to be part of a coordinated mass attack.

Below are the key details:

Sudden Spike in Negative Reviews: Ten negative reviews were posted within the last three days, all from suspicious reviewers with unverified purchases and no review history.

Impact: This sudden influx of unverifiable reviews is misleading customers and harming the product’s reputation, despite consistently positive feedback from verified purchases.

We do not sell this product outside of Amazon.com, so there is no valid source of product review other than Amazon.com purchase.

Take appropriate steps to remove unverified and suspicious reviews.

Consider providing enhanced protection for this product to prevent repeated attacks from bad actors.

Dear Amazon Team,

cc: @Seller_1KYLYkgAlu4xX @Seller_FJwyF3iu5qxUY

I am kindly requesting your assistance in reviewing and removing an irrelevant review posted under our product listing.

Title of the review: Cheap from China

Review link: https://www.amazon.com/gp/customer-reviews/R2ND6PJF39GAJ6/ref_=bcr_shw_rev_dtl

Thank you for your assistance.

My account is in good status and there are no other issues, but my shopping cart has been lost for half a month. I opened a case and it said it might be a compliance issue. I provided it, but it has been under review. Is there anyone who can help me solve it quickly?

I've received over 10 1 star reviews in the last week!

I have written to these customers in the hope of a better understanding of their problem, but all my messages have gone unanswered. (Obviously!)

I then decided to check who else these buyers had left reviews for, and what kind of reviews. And what did I find? These customers had left ONE review, ONLY for my product!!!

I then checked when these orders were placed and they were all placed on 30th and 31st December 2024. This looks like deliberate repurchases of my product to leave negative reviews, ruin my rating and mislead other buyers and Amazon itself.

So you want me to believe that so many people have bought my product and left so many negative reviews at the same time? This is ridiculous!

I know how seriously Amazon takes fake buyer accounts, this is a blatant violation of amazon policy !!!!

How does something like this even get past the review verification system????

Hello everyone,

Our newly opened account was closed by requesting an invoice a few days after we made our first listings.

Subsequently, we sent an invoice and it was subsequently closed for the reason I stated in the title.

We have never sent any goods to this account, made no sales, and have not received any payments. If anyone has experienced this situation before, we urgently await their help.

I will leave the exact email I received regarding the performance notifications below. If anyone has clear information and can help, I would be very grateful.

Thank you..

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

We may not respond to further emails about this issue.

Amazon.com