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Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!

We are having a lot of our listings removed due to being mistaken for "children's jewelry". All of our jewelry is for adults. Here is the tricky part. Our business name and thus our brand has the word "Girl" in it. Amazon puts our brand name in the forefront of our product titles. We cannot remove it. These listings are being deactivated.

I have appealed all of them stating this, some get reinstated, but some do not. Some of the items are identical except for colors and part of Parent/Child listings so why some get reinstated and some do not, I have no idea. Except, I have noticed that it is one particular representative that always denies our appeals.

Could a mod please look into this for us? We cannot simply change our trademarked business name. Here are some of our cases:

ID 16674633731

ID 16674787441

ID 16674637711

ID 16674559791

ID 16674679051

ID 16674509141

ID 16674558651

ID 16674678981

ID 16674537541

Is there a way to get an exemption from being flagged as children's jewelry because our Business Name/Brand has the word "Girl"?

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

Hello,

I am experiencing an issue with removing my FBA inventory, Whenever I attempt to create a removal order, I receive an error stating that the inventory is in a location that cannot process removals.

I have already opened a case with Amazon Seller Support (Case ID: 16697949311), but the issue remains unresolved. I would like to understand the specific reason why the inventory cannot be removed and what steps I need to take to resolve this issue.

If anyone has encountered a similar problem or can provide guidance, I would greatly appreciate your assistance.

Thank you!

Dear Community,

I was left a 1-star review by a buyer as below. I reported this review & Amazon refused to remove it.

"It’s not returnable, somebody repaired this bag, and it’s definitely not the same as *Insert Brand Name* as advertised, do you research"

This is extremely frustrating because FIRST It violated 3 Community guidelines. According to Amazon:

What's not allowed

Seller, order, or shipping feedback

We don't allow reviews or questions and answers that focus on:

• Ordering issues and returns
• Shipping packaging
• Product condition and damage

On top of that, I never advertised my product as the brand that the customer mentioned. I censored the brand name for privacy purposes.

Can anyone help me how to elaborate on this to the correct department so it's handled correctly? This review never mentioned the quality of the actual product, and I don't even know who repaired my bag with tapes as the photo they showed. My products are shipped 100% brand new and undamaged to Amazon FBA. Thank you!!

Support Case ID 16633924241

Out of nowhere account has been deactivated. We filed a few appeals but Amazon keep asking for more and more docouments to reinstall our account.

We provide bank statement, company registration, and personal ID of to prove that our accounts were legit and not involved in any deceptive, fraudulent, or illegal activity.

We are private label company, any luck with reinstall accounts?

Hi @Seller_t9kvdr2yixQej

Just happened to me. Case Id: 16696502671 ...the third time this year and pretty much in a row with only a few weeks between...thoug it took me over 6 weeks to get it sorted the last time.

I’m extremely frustrated with the handling of this issue! A customer left a negative feedback claiming, “Never received package nor any human contact regarding my issue,” which is entirely false.

The package was dispatched on time on September 6, 2024, via USPS Priority Mail, with a valid tracking id stated in the case id. According to USPS tracking, the package was actually delivered three days early and before the promised delivery window and placed securely at the mailbox.

I provided seller support with all the evidence, including screenshots of the tracking information and metrics showing my consistent performance:

Despite presenting this clear evidence, I received the same automated response saying the feedback doesn’t meet removal criteria. This is completely unfair and unacceptable!

I urge Amazon to revisit Case ID: 16695602871 and escalate this matter. Sellers should not be penalized for false claims, especially when they have fulfilled their obligations efficiently and within the promised timelines. Please look into this case and remove the unjust feedback—it is damaging my hard-earned seller reputation!

账户状况申诉中提交的附件和poa能下载和查看吗