"Customer Claims 'No Delivery or Contact' Despite Proof of Timely Delivery – Automated Response from Amazon Unacceptable!"
I’m extremely frustrated with the handling of this issue! A customer left a negative feedback claiming, “Never received package nor any human contact regarding my issue,” which is entirely false.
The package was dispatched on time on September 6, 2024, via USPS Priority Mail, with a valid tracking id stated in the case id. According to USPS tracking, the package was actually delivered three days early and before the promised delivery window and placed securely at the mailbox.
I provided seller support with all the evidence, including screenshots of the tracking information and metrics showing my consistent performance:
Despite presenting this clear evidence, I received the same automated response saying the feedback doesn’t meet removal criteria. This is completely unfair and unacceptable!
I urge Amazon to revisit Case ID: 16695602871 and escalate this matter. Sellers should not be penalized for false claims, especially when they have fulfilled their obligations efficiently and within the promised timelines. Please look into this case and remove the unjust feedback—it is damaging my hard-earned seller reputation!
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"Customer Claims 'No Delivery or Contact' Despite Proof of Timely Delivery – Automated Response from Amazon Unacceptable!"
I’m extremely frustrated with the handling of this issue! A customer left a negative feedback claiming, “Never received package nor any human contact regarding my issue,” which is entirely false.
The package was dispatched on time on September 6, 2024, via USPS Priority Mail, with a valid tracking id stated in the case id. According to USPS tracking, the package was actually delivered three days early and before the promised delivery window and placed securely at the mailbox.
I provided seller support with all the evidence, including screenshots of the tracking information and metrics showing my consistent performance:
Despite presenting this clear evidence, I received the same automated response saying the feedback doesn’t meet removal criteria. This is completely unfair and unacceptable!
I urge Amazon to revisit Case ID: 16695602871 and escalate this matter. Sellers should not be penalized for false claims, especially when they have fulfilled their obligations efficiently and within the promised timelines. Please look into this case and remove the unjust feedback—it is damaging my hard-earned seller reputation!
"Customer Claims 'No Delivery or Contact' Despite Proof of Timely Delivery – Automated Response from Amazon Unacceptable!"
I’m extremely frustrated with the handling of this issue! A customer left a negative feedback claiming, “Never received package nor any human contact regarding my issue,” which is entirely false.
The package was dispatched on time on September 6, 2024, via USPS Priority Mail, with a valid tracking id stated in the case id. According to USPS tracking, the package was actually delivered three days early and before the promised delivery window and placed securely at the mailbox.
I provided seller support with all the evidence, including screenshots of the tracking information and metrics showing my consistent performance:
Despite presenting this clear evidence, I received the same automated response saying the feedback doesn’t meet removal criteria. This is completely unfair and unacceptable!
I urge Amazon to revisit Case ID: 16695602871 and escalate this matter. Sellers should not be penalized for false claims, especially when they have fulfilled their obligations efficiently and within the promised timelines. Please look into this case and remove the unjust feedback—it is damaging my hard-earned seller reputation!
