The customer left the wrong address, so she couldn't receive the package.

As a result, she turned the tables on us and claimed that we had sent the item to the wrong address. She then filed a A-to-z Guarantee Claims , and Amazon approved it. I lodged an appeal, but Amazon stated that it was our fault. They still decided to approve the customer's application and took the initiative to refund the customer. And as a result, the status of my account has been affected.

How do you all handle such situations? Have you encountered such situations frequently? Are we just supposed to passively accept it? Is there any good solution?

Amazon improperly refunds customers the initial outbound shipping cost and previously we could file a Safe T Claim to appeal for the reimbursement when the buyer did not return the item due to a product or delivery issue. Now Amazon has changed the Safe T Claim formats with no option or general option to select that reason for the appeal. And in addition as clothing sellers we already have to pay for the customer's RETURN shipping cost in full too.

Forums team can you please help us escalate the fix of this problem with the new Safe T Claim format? They could easily add back " Other" that we could select in the past as an option to choose for us to submit these. We have appeals to submit and running out of time soon to submit before expiration to appeal.

Hello Amazon Team,

Please see the following product reviews below are in reference to the FBA experience rather than the product itself. As the reviews do not relate to us as the seller or the product itself, we ask that the following be removed:

ASIN: B08KHR9JK9

ASIN: B0792T8RYZ

ASIN: B08VVC2GRG

ASIN: B083ZKHFDG

ASIN: B08DQQVL1H

While we empathize with the customers' frustration and understand the inconvenience they experienced, these reviews do not provide any feedback about the product itself. Instead, they address a shipping/fulfilment issue unrelated to our product or service, especially since we use Amazon’s FBA (Fulfillment by Amazon) for all our deliveries.

We have reported the review via the "Report" button next to it and sent an email to the Community Help team as well as submitted Case ID 16726063541 to Amazon for further review. However, the reviews are still visible, and we are concerned about the potential impact on the customer experience for our product.

According to Amazon’s Community Guidelines, reviews must focus on the product experience and should not discuss delivery issues. Given this, I kindly request another review of this feedback and its removal from our product listing.

Thank you for your assistance.

Hello,

Is anyone else struggling to understand Amazon's policy around individual seller privacy and what to do about it? Specifically I'm referring to the fact that my personal name and address are published in my Amazon Marketplace page, and Amazon seems to want it that way. This to me seems completely hostile to sole proprietorships. I'm very uneasy about this, as it seems like just a matter of time before a scammer uses the information against me. I've already started getting marketing mail from legitimate companies; which tells me I'm now a target. Is anyone else having these concerns / have you solved for it?

Regards