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A week or two ago, I submitted the same information as last year for my Inform Consumer Act tax verification. However, I still have a warning stating, ‘Your account is at risk of deactivation,’ and that Tax ID verification is 'in progress'. It looks like there is nothing to do but wait, but this is quite concerning! I called Account Health support a week ago, and they mentioned it would be fine and would be accepted in 2-3 days. But this has now also been a week.

Has anyone else experienced this and found a resolution?

I'd appreciate an official Amazon support member looking into our case for us.

Thanks very much for your support.

@Seller_SBIjJooGeXSQ6

I am selling an intermediate pipe, which is positioned after the catalytic converter. According to Amazon's policy, as well as EPA and CARB regulations, the sale of this item is allowed. Both agencies clearly state that parts located after the catalytic converter are classified as "cat-back" components, which do not require an EO number.

Despite this, my product has been flagged as a restricted item. I have provided Amazon with a detailed manual diagram to support my case, yet my appeal continues to be ignored. Instead, I receive automated responses from Seller Support, without any proper review of my submission.

As a major seller on Walmart, eBay, and Amazon, this issue has severely impacted my account health. The problem stems from Amazon's lack of automotive knowledge, as my product is not a defeat device. Defeat devices are those that alter or interfere with a vehicle’s emissions control system, whereas my intermediate pipe does not affect emissions in any way.

I need to address this issue urgently, but Amazon’s automated responses are preventing a proper resolution.

I received a notification stating "Your account is at risk of deactivation" due to pending verification under the INFORM Consumers Act, specifically for Tax Verification.

However, my Tax Information section in Seller Central clearly shows: "Tax information is complete." Despite this, the system still indicates that Tax Verification is in progress, and the warning message has remained on my account for several days.

To resolve this, I submitted the required documents again more than a week ago, but the issue remains. I also contacted Amazon Seller Support (CASE ID: 17242342261), but have yet to receive a resolution.

After checking the Seller Forum, I found that many others are experiencing the same problem.

Has anyone successfully resolved this? Also, if any Amazon representatives are here, could you confirm if this is a known technical issue and provide an update?

Thanks in advance!

After a successful verification, my account in my performance health is still showing deactivated, my performance health is healthy, please I need my account reactivated to....

Hello,

We have successfully completed verifying your identity. If your account was impacted due to pending identity verification, we have reactivated your account. If you have any funds in your account, these funds are now available. We appreciate your efforts in supporting this verification process.

Thank you for choosing to sell in Amazon’s store, and we look forward to our continued partnership.

Hello,

in the last 2 days I have no sales, sudden drop. Our account health is good.

My issue exactly matches another answered issue with positive resolution, so submitting for help as closely as possible.

The buyer left me a negative feedback as follows:

02/10/2025 1 113-2202643-6997844$31.09 shipping fee for one book.

Your Response: All books offer free economy shipping. Customer referencing next day air shipping which is available, but completely optional. As with any purchase, we only offer our products and services at most competitive prices possible and work hard to exceed expectations. Appreciate your business but please do not select expedited services unless absolutely necessary.

support case ID 17183532361

The item comes with free shipping. how ever the buyer chose an expedited UPS second Day Air shipping service.We shipped the item as instructed UPS Next Day Air shipping service. Shipping was purchased though Amazon Buy shipping and was shipped on time with the proper scans etc. the ship date for this order was February 2 and was received by UPS on the 3rd delivered on the 5th so she even lied about the package being lateI requested feedback removal and was denied. I appealed and denied again. I need a moderator to request a human look at this review and since the shipping was purchased though Amazon buy shipping and this feedback has nothing to do with their customer experience since Amazon handles taking the order and checking the customer out this feedback is not related to me but Amazon experience. Can a Moderator please assist?

Original post by @Seller_aEzr9PjpfpuxN resolved with help from @Seller_JT2cdQLa0Oueg

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I successfully completed the INFORM Consumers re-verification in October 2024. However, I now see the status Tax Verification (In Progress) along with the warning: "Your account is at risk of deactivation."

I have not received any emails or notifications regarding this. Based on forum discussions, many sellers are experiencing the same issue, and unfortunately, some accounts have already been deactivated.

I opened a case on February 17 (Case ID: 17229058711), but I have not received a response yet.

@Seller_SBIjJooGeXSQ6 @Seller_37l8i4vuvugjG , I would greatly appreciate your assistance with this matter. Could you please check the status of the verification and help clarify the situation? Thank you in advance!

I proceeded with same last year information for my Inform Consumer Act few days back.Then Suddenly I got a warning 'Your account is at risk of deactivation' and Tax Id verification is in progress and nothing you can do but only wait. So much is invested and waiting is not easy as every supplier would agree on.I made a call and support said, there is a technical error and you just needed to wait for 72 hrs.Anyone here with same situation been resolved??

@Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_F4AbbFj6ovBk3 @Seller_pAPBCLhysbW5T @Seller_SBIjJooGeXSQ6

We want to inform fellow sellers about our recent experience with 6amrun LLC (Delaware) regarding order fulfillment. Our company placed a 5k wholesale order for Pre-Workout Powder, but only a small portion of the units was shipped to Amazon warehouse. Despite six months of follow-ups, the remaining inventory has not been delivered.

While we have attempted to resolve the issue through multiple communication channels, we have yet to receive a satisfactory resolution. This has caused operational disruptions and financial impact on our business.

We encourage sellers to exercise due diligence when selecting suppliers. Checking reviews on BBB, Trustpilot, and industry forums can help make informed sourcing decisions. For those encountering similar fulfillment challenges, we recommend reaching out to BBB, or relevant consumer protection agencies to report the issue.

Our goal in sharing this statement is to help sellers make informed choices and protect their businesses.