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Seeking Moderator Assistance - Case #17053025091

Dear Moderators,

I'm requesting your guidance regarding my account deactivation case (#17053025091). Following my video interview verification, Amazon deactivated my account citing section 3 of the Amazon Services Business Solutions Agreement, stating they "believe your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity."

As requested by Amazon, I've submitted multiple times:

- Valid government-issued photo ID

- Bank statements

- Business registration documents showing our partnership structure

- Complete supply chain documentation for the ASIN in question

- Proof of delivery and order documents

Despite providing all verification documents multiple times and following the appeal process properly, I haven't received clear feedback on what might be preventing my account reactivation.

The case involves our business selling authorized branded products, with proper distributor approval. We operate legitimately under a registered partnership in Israel with full authorization to sell these products on Amazon.

Could a moderator please review this case and provide some direction on how to proceed?

Thank you for your assistance.

Sold an item 7th Jan posted 8th Jan with Royal mail, buyer messaged saying it hasn't been delivered so i checked Royal mail site and it was delivered on 10th Jan? Will Amazon accept this if buyer tries to claim? Tia.

Case number: 17003704901

After receiving the product, the customer indicated on 2024-12-27 that the product was damaged but did not want to return it and wanted us to compensate or partially refund. After we understood the situation, we proposed a solution to the customer on 2024-12-28, and the customer indicated that he could accept a partial refund.

Regarding the damage of the product, the customer did not provide the required pictures as required. The pictures sent were very simple, and we could only see that the accessories were a little defective, and we could not see the damage of the product. Obviously, the customer just wanted to find a reason to ask for compensation.

We confirmed with the customer many times, and the customer insisted on a partial refund. 2024-12-31 we immediately processed a refund for the customer, but the customer gave malicious feedback on 2025/01/12, discrediting our products and company reputation.

We are confused about the reason for the failure of the appeal. The relevant staff said that we need to refund the full amount. Does this mean that we can only delete this comment if we refund the full amount? Does it mean that as long as the product received by the customer has any defects, he can get a direct full refund without returning any products?

In the communication with customers, we actively provide solutions for customers and refund after reaching an agreement with customers. If customers are not satisfied, they can continue to communicate with us. However, customers get their refunds and give us bad reviews. If every customer does this, how can our rights as sellers be guaranteed? What we finally get is a one-star bad review and an ugly ODR defect rate?

We hope Amazon can help us solve this problem, and we are very grateful for it!

@Seller_zukQNO61PzGck@Seller_hjPKSvHuoa7hn@Seller_FJwyF3iu5qxUY@Seller_l3eCP9f1PtJXC@Seller_1KYLYkgAlu4xX@Seller_1bGY2ydIU3isE@Seller_l3eCP9f1PtJXC@Seller_4GjtS9k0cnHHv

The part finder was previously displayed correctly on the product page, but it has disappeared from the page. This issue has been ongoing for a long time and has had a significant negative impact on the product's conversion rate. I have submitted a ticket but have not received any effective response, which is very upsetting. I have tried resubmitting the fitment data, but the issue remains unresolved. Do you have any suggestions?

I'm very anxious! Very anxious!!! Amazon's compliance review process is very slow. We have submitted several CPC certificates for children's products, but our materials are still under review. It has been several days and the product status and review process have not been updated yet. But these are all holiday products! It will seriously affect product sales. Therefore, please help us quickly view and restore the product page so that customers can purchase our products normally!

I hope everyone can give me some effective advice and help! thank you!

ASIN: B0DM8Q79RW

ASIN: B0DSMK7WZJ

ASIN: B0DQ6Z48BN

ASIN: B0DN66VJXX

ASIN: B0DNDH6L9K

ASIN: B0DNDL4VN4

ASIN: B0DM8RWS1F

ASIN: B0DM8LXPYX

@Seller_SBIjJooGeXSQ6

How is it that sellers are allowed to misuse the Brand Registry? I created listings years ago, and now a different seller is claiming a trademark. When I look up their trademark on the government website, it doesn’t even list the classes I’m selling in. How is that allowed? Also, when I try to get it fixed, I’m just being shut down by seller support.

Three of our products are candlesticks, which don't contain candles at all, but Amazon caught the compliance problem of consumer button cell, and the same product explained that it was misjudged and passed the other three, so please refer to our case ID:17005576021 17017396621 17017453901 17017453781

Please let a professional audit.

Hi @Seller_Udi0JNbTrsmUV,

I hope you are keeping well!

I need your assistance once again because my buyer/seller messaging has been blocked again.

You had assisted me on a previous occasion - https://sellercentral.amazon.com/seller-forums/discussions/t/4503795a-9c19-40af-b07a-d7adef3ca8b0?postId=b06be654-18ce-4d31-98a9-655af5c90d3d

My message had been approved by the amazon internal team. I have not changed the message at all. I am using the exact same message and once again they have blocked it.

Here is the thread - https://sellercentral.amazon.com/seller-forums/discussions/t/2ee93cad-5a57-43db-9e86-a139f0ac92da?postId=3e933b18-2c37-4fcf-8be9-b2571decdc39

Please could you assist me in lifting the restriction? The message is not against TOS, it has already been approved by the amazon internal team but for some reason I think a bot keeps restricting my messages in error. My new case ID is 17062251201.

Thank you

I recently introduced a new pet mat that I was confident about and decided to use Amazon Vine to gather some genuine customer feedback. Unfortunately, even though Amazon claims that Vine reviewers are experienced customers, the first 2 Vine reviewers misjudged the product.

The pet mat is vacuum-packed, similar to how human pillows are packaged, and requires some time to fully regain its shape after being unpacked. However, these 2 customers used it immediately and noted that it was misshapen and wouldn’t stand properly. Despite not providing specific usage instructions, I was surprised that they expected the vacuum-sealed product to expand to its original shape quickly.

Is there a way to remove the reviews or communicate with these 2 Vine reviewers to inform them about the correct way to use the product? Additionally, is it possible for them to update their reviews after using the product correctly? Since these are the first 2 reviews, I am both surprised and disappointed with the outcome from Vine.