Hello Sellers & Amazon,

We recently listed our new pet food products on Amazon without any issues, and they were active and available for purchase. However, after attempting to edit the listing, our listings were taken down and are now showing as inactive. An example ASIN is B0DZQD2KYZ.

Upon investigating, we found that Amazon is now requiring selling approval for this category When we attempt to request approval, we receive the following message:

We are not accepting applications to sell:

- Other Pet Supplies category in Refurbished condition(s)

- Other Pet Ingestible Products in New, Used, Refurbished, Collectible condition(s)

- Other Pet Supplies category in Collectible condition(s)

This is concerning because our pet food products were initially approved and live on Amazon, but now we are unable to even request approval to sell in the category. We have sold on Amazon for over 10 years with excellent account standing, we are unsure why this restriction is preventing us from even submitting an application for approval. We maintain all the proper FDA and USDA certifications for our products and hope this is simply a technical bug.

Has anyone else experienced this issue? It’s frustrating to have had these products live, only to now be locked out of the category without a path forward.

Any insights or guidance from fellow sellers or Amazon reps would be greatly appreciated. Thank you in advance for your help!

After submitting documents to renew our small business certification for the new year(been doing this for several years), Amazon has suspended our small business certification for some reason. After creating a case, I was told "Our review find that your account is not linked to the brand’s registration as a brand owner in Brand Registry." We don't own a brand have not registered a brand. I can't seem to get an explanation as to what's going on. This has not happened the last several times we have submitted updated documents for renewal, so what has changed this year?

Can I get a @Seller_nUXRIxpv1gT6F to look into this or provide more details? Thank you

CASE 17402003721

Hello Amazon Seller Community,

I’m reaching out for advice or assistance regarding a challenging situation with Order #112-5806912-7193047. Here’s a summary of the events:

February 7th: The customer claimed she did not receive the packages. We provided the verified proof of delivery to the buyer.

February 17th: The buyer contacted us stating she was unhappy with the order and requested a refund and item pickup, indicating she had received the couch.

February 17th: The buyer filed an A-to-Z Guarantee claim for a full refund without returning the couch.

March 3rd: We appealed the claim, but Amazon closed it without providing a clear decision on who should be responsible for the refund.

We opened a case with Case ID: 17369449201 with the Amazon Claim Team. Their response was that the claim is closed, and we have no opportunity to appeal. However, they still did not clarify who should be responsible for the refund.

Has anyone experienced a similar situation? Any advice on how to resolve this would be greatly appreciated.

Thank you!

@Seller_FJwyF3iu5qxUY@Seller_1KYLYkgAlu4xX@Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_t9kvdr2yixQej @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O

Dear Seller Support Team

I have my own fresh seller account Amazon deactivate it due to my bill verification I submit my home owner means my father name bill with some additional document like me and my father id After That AMAZON SEND Me MAIL for identity verification I done first time identity in 18 February after that I see next step

".....for further clarification we may contact you back after 2days"

Today is March 13 in this time I open some cases I tell your team by call by mail BUT NO PERFECT RESPONSE ON YOUR SIDE.

Dear Seller Support account Activation Team I see some error to verify my identity plz arrange Amazon chime video call on your side I want to verify my identity verification but still in one month I see some error on your side ,

Dear Team kindly Respectfully my request is that plz check my seller account and arrange Amazon chime video call and activate my seller account because I have my all original proper document if you need any kind of further document for my account activation I m ready to provide you.Plz solve identity verification error or arrange Amazon chime video call.