Competitors can now attack and edit Canadian brand registered product listings causing them to be restricted under Amazon’s PCRP policy, IN THE US MARKETPLACE!
A very troubling type of competitor attack on our product listings took place recently on 15-Oct-2020. This exact same thing has just started to happen to other sellers as evidenced by their posts on a seller Facebook group we follow.
We manufacture our own products and have our own brand registered with Amazon Brand Registry 2.0.At the moment we sell only in the US marketplace and not in Canada.
Somehow, someone managed to change the bullet points, description, search terms and ingredients for 6 of our ASINs in the Canadian marketplace and inserted a long list of illegal drugs and pesticide keywords. This resulted in all 6 ASINs inventory stranded and listings being restricted under Amazon’s PCRP policy, IN THE US MARKETPLACE!
We have tried solving this ourselves, by removing the maliciously inserted keywords from our Canadian product listings using an inventory file upload, but it did not work. The upload would go through successfully but the information on the listings would not change regardless of what option I would choose for the “Update/PartialUpdate” field.
We then opened a case through our Amazon Brand Registry account reporting what happened, how we tried to correct the listing and asking for Amazon’s help to edit the listings. Their response came back in typical Amazon Seller Support fashion: stating the obvious that our 6 ASINs are PCRP restricted, and copy/paste information from their help files instructing us on how to edit the listings ourselves by inventory file upload method.
Has anyone gone through this before, and what can be done?
I feel like Amazon has failed us on every level so far:
What good is to be registered in this Amazon Brand Registry program if product listings under our own registered brand can be changed at anytime by anyone!?
What good is to be registered in this Amazon Brand Registry program if we cannot make changes to the product listings under our own registered brand!?
What good is to be registered in this Amazon Brand Registry program if we cannot get help from support to edit the listings under our own registered brand!?
What good is for a company like Amazon to hire support agents that can ONLY parrot back information which can easily be found in the help section, and refuse to use a single brain cell towards solving the ACTUAL issue reported in our cases!?