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Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
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Recent discussions

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Seller_8hQgfj6OVZYse
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Seller_O6YWkDReQ90FK
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Seller_11oKnot2paoabin group
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Welcome to Seller Forums

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Hello Sellers,

Thanks for participating in the Seller Solstice Celebration so far!

To get your entry for the $25 Amazon gift card and an entry towards the Grand Prize Sweepstakes, we are testing your knowledge of Selling on Amazon. You will receive an entry to the prize whether you’re right or not. Use this as an opportunity to flex your knowledge or learn something new!

Today’s question is:

What is one strategy associated with Becoming the Featured Offer?

Check out the full contest rules here.

Good luck,

- Manny

16 votes
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I have got all the documents ready but I'm not getting right solution from seller support. They keep transferring my case and finally, I got a reply that I need to create a case from seller support which is what I'm doing. Can someone from amazon please take a look and help?

Case IDs: 16783617281

16750208581

16770275121

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5 replies
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Default Contact Verification Required??
by Seller_O6YWkDReQ90FK

I suddenly get this message on my seller account saying that I need to satisfy this requirement? Never seen this before. So anyway, I did verify them, but I'm still getting the same messages. Does anyone have any advice?

2 votes
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13 replies
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Why does my ASIN not have a shopping cart?
by Seller_11oKnot2paoab
in group
Amazon replied

I created a new link and have packed everything to send to the FBA warehouse, but not all of them have been sent. Some are left. I created a new quote under this link and shipped it in FBM mode, but the new quote does not have a shopping cart.

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3 replies
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Anybody else having an issue with "Total Balance" being incorrect and not updating for payments?

8 votes
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15 replies
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My account was deativated
by Seller_mq1ayGJOUH3Es

My account was deactivated due to a counterfeit claim by the brand owner. After reaching out to the brand owner and providing proof of the product's authenticity, they agreed and submitted a retraction. Amazon has also removed the violation from my account. Now, my question is: Do I need to wait for Amazon to automatically review and reactivate my account, or should I submit an appeal?

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2 replies
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WHERE IS MY MONEY
by Seller_uP9M2S2eyAeOl

I made a sale of $87 on Amazon (I have 2 more orders, the $90 is not showing up in my account.) I have a negative balance of $41 (subscription fee). Where is my $46, when will it be deposited into my bank account?

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9 replies
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Account suspension
by Seller_3q5sLeBYZPOo7

I have received a notice that my seller account would be suspended soon. I have uploaded the documents required. I do not know if these have gone thru. I have complied to the best of my abilities. My selling site was never going to be a large selling items since the market for my product is very small.

Please advise. Thank you

Paul Worley

417-793-0195

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I did not touch any setting at all related to language. This happened completely out of nowhere with no reason I can point to. I just logged on for the night to list more inventory and as soon as I started I noticed every single item I was attempting to list were all on the Mexico version of Amazon. I went into my settings to see what that was about and my entire account settings section was in Spanish. I figured out how to get the settings page back to English, but most of my account is still in Spanish no matter how many times I select English as my language. I can't list anything, I can't view my inventory and I can't read anything. I have 0 items on the Mexican Market so when I check my inventory it says I have nothing listed.

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Amazon replied

We received negative feedback that stated

"We received an empty box that was damaged and retaped by the US Postal Service."

We used Amazon buy-shipping, so this is very clearly elligible for a strike-through as this was a fulfilment issue related solely to delivery, and this was an Amazon label that is claims protected.

I of course requested removal and was instantly denied and the case was closed.

16790376041 is the case ID

This is very clearly in the "should be strike through" category, are there any moderators that can help escalate this?

thank you.

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2 replies
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ISSUE: 15,000 Units Held in Reserve Processing
by Seller_yoBxQQoEal816

PLEASE HELP ASAP

Over 15,000 units of our best selling product were pulled from our available inventory and moved into Processing.

We submitted case ID 16806825201 over 2 days ago and have not gotten any answers

Our case was marked as "Answered" and it is still unresolved.

This is causing a massive revenue loss for our brand during peak season. Please help us address this!!

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